customer service isn't even close enough for me to rate the entire store above 2 stars…read more the only people who greeted myself and spouse was the Service Staff outside for fresh cut trees. I had walked by a cashier, about 2 other staff members and neither greeted at the very least. I ended up purchasing a fresh cut tree. but I wouldn't go back there for any other items. like gardening items, flowers, plants, roses... it's just not worth it. had the staff been trained to service their customers nicely I would return. I notice some of their regular customers are quite miserable as well.. perhaps that's the environment this place calls for- misery. I'll be sharing this all over social media!

The one year warranty is a scam and the owner is absolutely the most disgusting, rude, and…read moreunethical business owner I have ever came across. We purchased 22 shrubs from this store and a few of them seems to have dry leaves. When we mentioned this, we were told that there was a one year warranty on these plants and if they get worse, we can bring them back. We have a south facing huge backyard with plenty of sun and we brought all the plants in the backyard and placed them exactly where we wanted to plant them. We watered all the plants everyday. Unfortunately, a few of the plants that didn't look good when we purchased them became progressively worse, so we decided to go back and return them. The lady at the customer service desk looked at us with an attitude and called the owner right away to speak to us. Vince Crupi came and instantly began hurling accusations at us. He began by saying that we must have left the plants in the garage, then he said that we didn't water them enough, then he said that we have been abusing the plants in some way!!!! None of his accusations were true as we had the other 18 shrubs that are doing quite well. I tried explaining this to him and told him that I didn't appreciate his accusations since we did not bring rest of the plants to return and that his accusations didn't even make sense. When I asked him to take his plants back, he said that we could certainly leave these plants but we were not going to getting our money back. I reminded him of the one year warranty and he ordered the lady at the customer service desk to stamp our receipt "Final Sale" to void our warranty! My husband and I were shocked at their outrageous and unethical behavior. I was very upset at their actions and said that they couldn't do that. Vince smirked and said "Yes, I can do anything I want and I just did. I have been running this business for 40 years so I absolutely can do whatever I want and you no longer have any warranty as we just stamped final sale on your receipt". I told him that customers have rights and what he did was unethical. Vince Crupi then told us to get out of his store and asked the lady to call police. The customer service lady was absolutely the rudest person and came right up to my face to within one foot distance to kick us out of the store. We are a very busy family, but we intend to take legal action against this business owner as what he did goes against business ethics. As customers, we must speak up so this type of business owners don't abuse their power and behave unethical. Vince behaved like we live in a 3rd world country where powerful people can do whatever they want and the public has no rights. I felt humiliated and my rights were violated for the very first time and they shouldn't think that it's okay to do what they did to us.

worst service ,DO not recommend them to anyone .For 3 reasons 1.bad work did lousy work…read more 2.too over 1 month which was to be completed in 1 week 3.Very inexperienced owner .

From the owner: At Onyx Custom Solutions, we don’t just install stone—we…read morecraft environments. Every project we take on is tailored, thoughtful, and built to outlast trends. We don’t believe in copy-paste landscaping. Instead, we collaborate closely with homeowners, designers, and architects to bring custom visions to life—from bold driveways to detailed backyards and high-end outdoor spaces. What sets us apart? Design-Driven Approach: Every line has intention. Every pattern is planned. Built to Last: We use the highest quality materials and proven construction techniques. Transparent Communication: No runarounds—just honest timelines, fair pricing, and consistent updates. Obsessed with Detail: It’s not done until it’s perfect. Corners, cuts, finishes—nothing is overlooked. Local Expertise: Based in the GTA, we understand local codes, climate, and client expectations. When you work with Onyx, you’re not just hiring a landscaping company—you’re partnering with a team that treats your property like it’s our own. Let’s build something timeless

Happy #ServiceStarShoutout day! My review is going to this wonderful family owned business who has…read morebeen nothing but a pleasure to work with since we hired their services. From snow removal to weekly yard maintenance, this team is fast and efficient. Unlike larger landscaping companies, they offer a pay per service option. This means that you only pay when they come out to remove snow vs. a seasonal fee. In terms of yard landscaping and weekly grass cutting, same goes! Pay per time their out. If it rains, you'll catch them the following week. Rates are very competitive as well, especially for spring clean up and mulch distribution.