Very disappointed with my experience. I contacted [Company Name] for a quote and provided all the…read morenecessary project details, including my address. I waited three weeks for a simple response, with no confirmed appointment and no follow-through. Despite multiple attempts to follow up, no one ever came out to look at the job. It felt as though the company may have assumed I wasn't serious about the project or didn't have the budget -- a disappointing and unfair assumption if that was the case. Regardless, the lack of professionalism and basic communication was unacceptable. I can't speak to their quality of work because they never showed up, but based on this experience, I would not recommend them.

Extremely prompt and efficient; had the work done quickly. I got somewhat cheaper quotes after the…read morefact, but these guys were really snappy about getting the job done and I'm glad I had them do the work. Happy with the result, good attitude, polite, and they didn't mind my questions.

Update on my review of Rey Hardwood Floor from September 5, 2025 - after talking to Rey, he…read moreexplained what happened the day he did not show up to give me an estimate. The refinisher I had hired to do my floors didn't work out, so I contacted him and he came right out to give me an estimate. They started work pretty quick, and were done in a shorter amount of time than the initial contractor had said. They did a great job! My floors are 18 years old and they now look new! During the process, he answered my texts promptly and addressed my questions and concerns. Would highly recommend!

Always great work and service. Very professional and timely at completing the work requested.read more

My family and I could not be happier with the work that Dillard's Low Key Renovations LLC completed…read morein my home. The company is affordable and very willing to work with their clients on date/time flexibility. Antonio is extremely helpful to those of us that don't know alot about making decisions on realistically affordable materials. I have went through many home improvement companies and none has ever compared to Dillard's Low Key Renovations LLC overall. They are very personable and have their client's best interest at heart. I will be using this company again and highly recommend them to anyone else for their home improvement needs.

Professional and timely installation! Would definitely use them for all of our flooring needs…read more Great job Rich!

We have used Nichols Carpet Cleaning for a number of years, and each time we've been very pleased…read morewith the professional job done getting both rugs and wall to wall clean. Recently we added 2 puppies to our family, and they had plenty of accidents while being potty trained. Thanks to the Nichols our rugs smell fresh and the stains are gone. Punctual and fairly priced!

Nichols carpet cleaning did an amazing job cleaning out carpets and hardwood floors! His prices…read morewere so low too I was amazed! I highly recommend them for all your floor cleaning needs. He said they also do rugs, car detailing, tile, linoleum, pressure washing and more. I'll definitely be calling them again for anything I need.

Excellent service from choosing flooring to very conscientious installers…read more Highly recommend and very much appreciated the experienced installers and their attention to detail.

Christiansburg store. They make the buying process easy. The…read morepleasure ends there. Scheduling is horrible. Had scheduled for 6 weeks, had movers coming next day. Carpetland called the day before original install date to reschedule . Installer showed up 2 hours late. Customer service despicable. Was cussed then hung up on by one male employee. A complete disgrace. Do not recommend AT ALL.

Great quality of work and very professional. VBR completed the work in a timely manner and fair…read morepriced.

From the owner: VBR focuses on quality of work rather than quantity. Customer service is the main priority during…read moreyour experience.

May 26th done a broad search for quote. A few sent messages of their interest in assisting, one ask…read moreto speak 26th/27th have not received the call its a holiday. Mr. Walls reached out also, telling me that it would be in the fall before he had an opening. Yet this morning he was messaging inquiring about plans and ideas and this evening plans were sent. Exceptional!!!

From the owner: Net zero energy homes, high efficiency and modern design along with log, ICF and other construction…read moretechniques.

We hired Fine Finishing Hardwood Floors (Dan Gragg) to refinish our hardwood floors and we have…read morebeen so impressed. I highly recommend Mr Gragg. The communication has been great and his pricing is fair. He is very experienced and knowledgeable and assisted us in understanding our options and making selections. He explained every step of the process and has given us basically brand new floors! Very please with the quality of his work. He's reliable and does what he says he will do. It's hard to find contractors that show up on time and that was never an issue with him and his team. We are thankful to have partnered with his for this renovation.

From the owner: Over 30 years experience in installing and finishing hardwood floors. We specialize in…read moreinstallation, sanding and finishing of old and new hardwood floors, pre-finished or unfinished. We are licensed and insured. We use a dust controlled system that causes less dust in your home during installation and finishing. Trailer provided to store furniture during installation. Several sizes available and a multitude of wood species available. Whether you want pre-finished or unfinished we can get the color, size and wood species you want. Old hardwood floors can be refinished to look new. Stains,paints and other damage to floors can be removed and repaired. Your old floors will look new again. We offer competitive prices on installation and finishing. However, wood pricing changes daily. Please contact us for up to date prices. Remember, you get the quality and satisfaction you pay for. 100% satisfaction the 1st time!