Excellent service from choosing flooring to very conscientious installers…read more Highly recommend and very much appreciated the experienced installers and their attention to detail.

Christiansburg store. They make the buying process easy. The…read morepleasure ends there. Scheduling is horrible. Had scheduled for 6 weeks, had movers coming next day. Carpetland called the day before original install date to reschedule . Installer showed up 2 hours late. Customer service despicable. Was cussed then hung up on by one male employee. A complete disgrace. Do not recommend AT ALL.

I contacted New Image Home Designs to fix my carpeting in a few different spots. They came out for…read morea quote and I told them I'd call them back. I called the next day and he (guy who fixes carpets) said he doesn't have his schedule he'll call me back. I called him 3 days later after not hearing from him and left a message. The following week I called the office and asked about setting up an appointment to fix my carpet and was told they will have him call me. A week later I had heard nothing and tried both him and the office several times. The office kept saying they will have him call and he kept sending my calls straight to voicemail. I never heard back from them. If they didnt want to do the job they could have just told me!

This information is to all Vendors that this company may contact to provide work on their behalf…read more DON'T They do not pay their bills and do not respond to phone calls, letters, statements, etc. They have an outstanding invoice with us for almost $1200.00. All phones have been disconnected and mail is being returned! Now I am learning that they have shut down and are filing bankruptcy........