front service worker rude and unhelpful, also they was told they don't take new patients

The front desk staff and office manager are very unprofessional. I called and was talked to very disrespectfully, was told I had a $25 debt that insurance didn't cover and needed to pay it or they would not call my prescription in. I tried explaining that I had two insurances during that time and shouldn't have a copay due/never have. They refused to even listen to me or give me a chance to speak. Advised them that it was not about the $25 it was just about the fact that insurance should have paid it and that I would call and straighten it out with insurance. The office manager continuously yelled at me over the phone and would not let me even speak. I went to the office to try and pay my $25 bill and was told to have a seat and they immediately alerted the office manager that I was there and she came out of the back screaming at me (in front of patients) telling me to leave because I asked to speak with Dr. Flurry regarding their complete and utter disrespect. They refused to tell him I wanted to talk to him and threatened to call the cops and said I was trespassing. I asked if they would at least let me pay my bill and then I would gladly leave, and I was told to "mail a check in". The office manager had the secretary call the cops on me and she described to the officer what I was wearing and what I looked like. She also made it seem like I was threatening her and/or patients and ushered all of the patients in the waiting room to the back of the building, as if I wasn't sitting in a chair because they told me to "have a seat". The office manager threw some choice words out and they were given back to her. As I was walking away and leaving like they asked, I was told "At least I make more money than you" by the office manager, I assume because I was wearing scrubs. I stated that I was a nurse and didn't work in an office, and I did not care what she made. Not sure why that was relevant? Maybe to make herself feel better. The lack of accountability that Dr. Flurry holds his staff to is disgusting, and I hope I can save any one else from having to deal with this disaster of a place. The office manager also submitted an "anonymous" complaint to my PLACE OF WORK telling them that I acted disrespectful in my uniform and said she is shocked that my employer would have this type of nurse working for their company. She also used my patient information to make this complaint. Update: I called my secondary insurance and they never even billed them- which is why I "owed" the $25 that my secondary insurance should/would have paid. I also got a letter in the mail stating that they sold my $25 "debt" to a debt collector. This place is a joke. They are the reason they did not get paid, but they do not make mistakes, or so they seem to think. read more

After my insurance situation changed at my workplace, I was forced to choose new doctors. I was so reluctant to leave the doctor that I have been seeing for almost 10 years. Fortunately, I found Dr. Flurry. The minute you walk into this office, you get a good vibe, which I think is a must when you are going to the doctor's office. The staff here is so nice and friendly, and I am not talking about that fake "syrupy" sweet/nice. Every time I visited the practice, I felt that they actually meant it. By my second visit, they already knew me by a first name basis. The doctor, Dr. Flurry, is nothing short of awesome either. He always takes the time to answer questions, to explain things to you, and makes sure that you are as healthy as possible. I have also seen Dr. Flurry's PA, Brittany, several times - and while I usually don't care for PAs, Dr. Flurry's is (almost) as great as he himself. If you are ever looking for a primary care physician, look no further! read more