I have sent many patients to Focus Forward over the past 15 years and will continue doing so. They provide excellent care and are responsive with inquiries. We highly recommend the entire Focus Forward Team as we have seen excellent results with our patients. Sohel Momin. M.D. Internal Medicine Cumming GA read more

I just wrapped up sessions with my therapist Simone Allmon after reaching a point where I could take the reins on my own. She's been instrumental in helping me to grow and move past many traumas and core beliefs that I had repressed for years that were eating away at me. Her CBT methodology is very sound and she has a great deal of patience. She provided me with many resources that gave me the education I needed to continue growing on my own. She was very good at knowing when to dig in and help me face my problems, even when difficult, and when to take time to strengthen our bond/trust. Overall, I am very happy with her services and I'm extremely grateful to focus forward for employing her and enabling her to do her work. read more

It has been my pleasure to be professionally associated with Focus Forward Counseling, and the clinical director, Dr. Brad Hieger, for more than 10 years. The large group of well qualified therapists is an essential resource for me as a psychiatrist with a busy medication management practice. I refer many of my patients for psychotherapy and/or testing. My patients have always had excellent experiences with their therapists. I have also found the staff's psychological testing reports to be extremely thorough, detailed, and comprehensive. I highly recommend this group for all who seek counseling or who require psychological evaluations. read more

Bad experience, mediocre staff, awful billing and support. Look elsewhere. read more

I went in search of tools and the start was hopeful. As the issues with short notice on upcoming appointments mounted combined with the cancellation policy and my dealings with the back office I would strongly suggest you go elsewhere. I was given the wrong amount that I was to be charged and that was changed without notification so I never verified that payment could be charged. Every time I have to reach out to this company I find another reason to not return. As I was told by the back office staff when trying to deal with an issue "Find another provider". Great advice, will share with the group. In short, I hold no trust for this company. read more

I made appointment with Focus Forward Counseling and Consulting based on references I received. A day prior to my appointment, I received an email from Focus Consulting in Cumming indicating my appointment would be cancelled unless I completed all the forms online. My appointment was cancelled and credit card I provided on my appointment date charged for $75.00 cancellation fee. When I questioned the cancellation email the rep stated the cancellation email I received was auto generated from their business. I contacted Focus Forward C&C office to resolve matter, but calls went to the answering service during business hours. Billing manager felt justified to charge my credit card irrespective of whether the forms were completed. I did not get opportunity to meet counselor after I waited a week for services that were not rendered by Focus Forward Counseling & Consulting in Cumming. read more

The Counseler was awesome but the billing manager (office mgr) was rude, unprofessional and highly inappropriate with me. I was billed wrong. Called the insurance company and the office manager screamed at me on the phone About the billing. They claimed they didn't have my card to bill me then hung on me and ran my card. Months later turns out they did bill incorrectly and did not want to send a corrected claim. They ( focus forward) claimed I was billed as out patient therapy when they are not having in person visits due to Covid. Initially I was billed as an regular co pay yet it changed in the new year. Great doctors but poor business practices. read more

For starters, I am NOT an effective communicator AT ALL and absolutely struggled with admitting I needed help mentally, however, after speaking with Harley, she was super helpful and comforting, and was able to pair me with a therapist that she felt would be best suited for me, at least as a starting point on my journey to mental health recovery. Super affordable and they are willing to work with anyone who is wanting help. read more

Visited here for counseling for years. The time I came here, was good. However when I Moved away from the area and called a number of times trying to get a referral for somewhere local to me, I never got a call back, email, or any sort of communication. For a business that says they care about their customers well being, they don't care much to help them if they aren't paying them for it. read more

I've had such a great experience here from both my therapist & the administration team! Harley (and all the front office people) has made my first therapy experience so easy. She was so compassionate & helpful during the intake process, was patient as I worked to figure out my schedule, & she has made insurance stuff so easy to understand! My therapist, Shaily, has also been incredible. She met me with respect, dignity, & kindness and was honest & open with me about her background in therapy perspectives and was willing to give me up a client when we realized my needs might be a better fit with someone with more relevant experience. At that point, Shaily helped me navigate finding a therapist with more experience with the kind of work I wanted to do, & she went above and beyond to help make my transition to a new therapist as seamless as possible. As a mental health practitioner myself, it means a lot when I say that I really couldn't recommend this practice enough read more