This was the worst clinic experience I have ever had. The front desk and supervisor were extremely…read morerude and unprofessional. I was only five minutes late due to an emergency after dropping my wife at the ER, yet instead of showing any understanding, they treated me with complete disrespect. To make matters worse, I was told I'd have to wait five months for a simple, minor procedure. That is absolutely unacceptable. The providers here don't listen, don't care about patient pain, and act as though your problems don't matter. This clinic urgently needs leadership that trains staff and providers to show compassion, professionalism, and respect. Until then, I cannot recommend this place to anyone.

Betsy- medical receptionist five stars . I called seamar and was lucky enough to have Betsy answer…read morethe phone. What a sweet, hardworking, and very professional demeanor. She answered all my questions , located papers that I needed and promptly and efficiently answered all my questions with professionalism. Deserves a promotion for real. Thanks betsy I wish the best for you!!!!

This places prioritizes money over the health of the patients. Been going here for 7 years and have…read morealways paid. I started a new job and while they have day one coverage, I do not have the information yet for the policy since it just started. I was told by my employer and the insurance company they could use the info and pay for the appts after I got the insurance card. However, they refused to see me, refused to even let me talk to my doctor, and refused to fill my prescription, all because I couldn't pay the FULL amount upfront. I even offered partial payments and they declined. It is sickening when doctors choose money over the health of their patients. Sickening that money is more important than relieving suffering for people, as doctors do.

Dr. Kim is a very knowledgeable doctor. His staff is professional and courteous. His medical…read morechart notes/records are very detailed where as other clinics are vague or not very helpful to other providers. I definitely recommend him especially because he speaks English very well as well.

Back about a month or two ago, Aetna & UW Medicine were having prolonged contract negotiations that…read moreseemingly wouldn't have any settlement in a timely manner. During that time I had to look for medical care elsewhere and discovered Pacific Medical. My initial contact was with a receptionist (name ?) who was the most pleasant receptionist I believe I've ever met. She was so helpful and arranged an appointment for me to meet a new PCP (Primary Care Physician). She transferred all my medical records from UW Medicine making the process painless. Did I mention the receptionist was so very pleasant? After my initial meeting with my new PCP, I was thoroughly impressed with the staff at Pacific Medical. The medical facility is really close by my apartment, so traveling back and forth is not a problem. Lots of parking, with about half dozen Handicap parking stalls directly out from the front door of the clinic. Perhaps the time spent with negotiations between Aetna & UW Medicine was my good luck.

Crap care. Never return your calls, ma's are useless, especially Vi. Not only is she rude she'll…read morecut you off and hang up on you. Doctors care isn't bad but the staff is always rude. Last time I was there a man came in with chest pains and they told him to go to the ER without even checking him. The patient could barely walk. Care has gone down hill for a while and the staff is the worst.

I'm usually not one to leave negative reviews because things come up, life happens, people have bad…read moredays ect...... but what happened today was completely  unprofessional and could have been avoided. I made my son an eye exam appointment in February for April 2nd (today)..... So kaiser had 2 months to reach out to me with any  new findings or revelations, But did they? No, of course not. They wait until half an hour  before my  sons appointment to tell me the eye doctor called in sick.  Okay, people get sick. Fair enough, I was fine with rescheduling but then they proceeded to tell me that my insurance supposedly "does not cover eye exams "  I beg your pardon? Why would you Schedule an eye exam for me, if my insurance did not cover it?  You have to pull up my chart with ALL my insurance and medical information to schedule any appointment correct? Nobody caught this? And furthermore, why are you waiting  30 MINUTES before my appointment to tell me? All this to say, kaiser wasted my time and they didn't need to. Please do better.

You noticedThey responded with my complaint with an offer to talk. That was just lip service for…read morethe public view.They never got back in touch with me.And never tried to help me. All they ever did was protect their doctors so that they wouldn't get sued.They do not care about their patients.In my experience. In my experience, they're just trying to get you in the door and out the door to make their money.And they do not take your complaints seriously.They do not take care of you.They do not ever ever turn against each other.If one of them makes a mistake they will always protect each other. You and I and our families are nothing to them.

Front desk- Worst customer service ever!!!! 03/13/2020 at…read more1:02 pm I just called on this nr 253 835 8700 to make an appointment with my midwife Angie Miller, and the lady said I don't know any .... she didn't let me even talk and just hung up the phone. No help , nothing. And Even if you don't know any, your behavior is not aloud. This stuff is really rude You're suppose to be nice with patients and help them !!!! That's why you are there !

Really like my surgeon Dr Wasicek however she is leaving after being there 19 years. I have 1 more…read moreyear of follow up for my cancer. Office is conveniently located. Some of the seats in the office should be repaired as the seats have been sat in so much they are dipping and sagging for cushion. Reception is friendly, nurses are friendly. It can take a bit to be called back to a room and the doctor seems to take a bit longer than I would like. However she is a specialist so I imagine she is super busy but guest service is important to keep in mind.

I was admitted for a heart attack; they literally saved my life. All the staff from housekeeping…read moreto the heart team were amazing. The nurses were running their whole shifts and never got cranky or inefficient. Saw multiple doctors that explained everything very well and patiently. The team that installed the stent calmed me with their lowkey caring behavior. Thank you to everyone that touched my life those three days. You saved my life. Very professional and caring.

The absolute ER! Went in with elderly parent. Broken neck and nose, major open brow. ER called…read morethem superficial wounds and sent him home!!! Went right back the next day and those "superficial" wounds ended up being a 30 day stay!! Terrible! Let him sit in soiled underwear. No compassion. Absolutely disgusting.

i went on a saturday for blood work since that's the only day i'm available and my provider told me…read morethat they're open on saturdays from 7am to 10am for blood works. i work the graveyard shift so i was low on energy and was starving the whole night i was working since i had to do fasting. i also work 30 mins away from this clinic. i was so sleepy and tired but still went to get it over with, just to find out they're close!!! worst experience ever, please do better. also, apple maps says they're open on saturdays too.

I've been attending this doctor's office since I was born. This place has really gone down hill,…read moreespecially with their customer service and communication. Would highly recommend not coming here as they infrequently answer the phone, do send notifications or updates to you regarding status of prescription refills, and appointment availability is typically at least a month and half out at best.

The patient portal makes it very easy to contact my doctors and ask questions. I have been with VM…read morefor 30 years, and highly recommend the coordinated care, and how all my doctors can access all my records. I have never had a scheduling problem or unreasonable wait. My lab results and visit results are available in my portal, and my doctors or their associates always respond quickly. Agree that phone waits are long but where are there not long phone waits? if you have appointments there, just use the portal. If you are thinking about a medical provider, VM Federal Way is multi-faceted, and all your records will be in one place.

I have been to this facility a few times and I have found it to be very easy to navigate, with…read moreprofessional staff and doctors. I have been here for a surgery and for a pre-surgery and post-surgery visit. There is ample parking out front and the space inside is clean and bright.

My uncle is in his upper 80's. After falling in 2023, he needed a primary physician to follow his…read morecare after the hospital and came to One Medical Seniors in Federal Way. Dr. Jeremy Oulton and his nurse provided exceptional, patient-centered care. Dr. Oulton left the practice in 2024, and since that time it has been one frustration after the other. He has yet to be seen by a physician, as they use nurse practitioners and physician assistants. They haven't read his chart and seemed uninformed about simple medical issues. There is not a direct number to the clinic, and calling on their general number will get you transferred many times for something as simple as an appointment. At each transfer, you have to prove you are authorized to know his medical information. Today I have spent over an hour trying to get an appointment for my uncle as a follow up to him being recently released from the hospital. I understood the "One Medical" brand was a good one prior to being bought by Amazon. Amazon's model for products does not work for humans with unpredictable needs. Save yourself and go anywhere but here- this is consistently an abysmal experience.

My wife & I are in our late 60's & we started going here back in October of 2013. This was a very…read morebad decision. We were promised many things. But there service has been really bad. We have been billed many times because they did not check off the right boxes on there form. Take our advise & do not even think about going here. Its been well over a year & the billing is still all messed up.

The type of care is naturopathic, great quality care, wonderful customer service. They have been a…read morepositive influence on my wellness journey.

I recommend Dr. Colleen Hart 1000 % for CST or Craniosacral Therapy. She works on infants and…read morebabies and has been doing this therapy for 35 years. I took my son River to her at 3 months old for infant torticollis and after only three visits (1 hour each) his neck was in alignment and no longer tilting to one side. His tummy time has improved so much and his neck seems so much stronger and he is happier and more relaxed. I would recommend all moms of newborns come see Dr. Hart for this very gentle massage-like therapy to release any tightness their infant probably is carrying around in their neck from birth. It is absolutely incredible what a difference she has made in my son's life.