I was at the door at 7am when they opened which is my first complaint. The store on Tilghman in Salisbury MD opens at 6. Since Delmar is closer to the rural community I would think they would open earlier for the early risers aka farmers, etc.
Kim, the manager on duty, unlocked the doors and I said good morning to her with a smile. Kim aka Karen literally turned her back on me and walked away. As I entered the store and rounded the corner the lady coming out of the office and heading for the customer service desk smiled widely and greeted me. I thanked her for that 'since the manager can't be bothered' with Kim/Karen standing there. I was giving her the opportunity to right herself. Again, she couldn't be bothered.
I got my few items and was in produce when I saw her complaining about whatever she was complaining about ON THE SALES FLOOR (because customers want to hear this when they go shopping) to another employee. The employee was backing away from her and appeared to be trying to get to another section and Kim kept following her.
Then people wonder why work doesn't get done. Stock clerks are trying to stock but store managers need free therapy sessions.
The aisles that I did go down were at least clean if not fully stocked. The bathroom was clean. I did self-checkout and it went smoothly enough.
If it hadn't been for the store "manager" whose hairstyle is stuck in 1980s Sussex county, I'd have given this a higher grade. The only reason it got the 2 stars that it did is because of the 2 lovely ladies at checkout 1 and customer service.
Well done, ladies! read more