I love shoes! I'm hard to fit but with such a big selection I usually find something. Don't…read moreforget to check out the clearance racks at the back of the store!

Faith and Claire were absolutely awesome about my exchange. I asked them their opinions about the…read moreshoes, size, and style and they were honest and helpful. Love that they have the easy order online and pick up in store. Love the selection that they have in store as well! So glad DSW is now in Fayetteville!!!

They have great prices on markdowns all over the store! Picked up some gifts and some stuff for…read moreourselves! Name brands too.. can't go wrong .. staff was stocking the floor because they will be closed for Easter Sunday! Everyone was very nice and helpful. Store was very clean and things were in place!

Went in to buy shoes. Lots of shoes, no help. Finally was able to try on 9.5 on clouds. A size…read morelarge. Could not find salesperson to bring me a 9. Left the area. Asked for manager. He showed, was unapologetic, turned his back and told me to have a nice day Done with Dicks

Cool staff. Great customer service. When I couldn't find my size, the girl was able to help me find…read moreit in another location. Really friendly girl and was able to help me locate the nicest boots. I was confused at first when she came over to help me because I didn't know she worked there.

EVELYN at the cash wrap has a very nasty disposition. Not only did she skip me in the cash lane but…read morealso wanted to go back and forth with me in front of other customers. I was standing in line, with no one behind me initially. I'd already been having a bad day. I didn't hear her call me, so she skipped around me. When I noticed the people who just walked up walk past me I walked up to the cash wrap and she said "your gonna have to get back on line because you didn't come". She still hadn't rang anything up for them, could have easily taken me. Instead she chose to be a snotty bitch, making little remarks, talking to me in a condescending manner. I eventually blew up. Evelyn needs to be evaluated a little more closely in regards to how she deals with customers. Zero star customer service experience DECEMBER 1,2025 around 5 pm

I worked at this location for a period of time... my experience was very disappointing, toxic, and…read morenegatively affected my mental health. One of the managers consistently took extremely long smoke breaks, she was rarely available when needed, and spent most of her time in the office on Facebook, or on her phone talking to her wife.. rather than helping the team on the floor. This made it difficult for employees to get the support we needed during busy shifts. The store manager Kim white also heavily contributes to a very toxic work environment. ( everyone feels this way but nobody will step Up to her) Kim white often shows clear favoritism toward certain employees while treating others extremely unfairly, she would talk about certain employees to other employees, and often got on the store microphone to openly embarrass employees when we had simple questions or concerns, which created tension and and uneasy work environment. Sue, Leanne and kaylan are wonderful managers and deserve more respect than they receive. Many of us regular workers tried to do our jobs well, but the lack of dependable leadership and professionalism made it an unpleasant and stressful place to work. I hope the company takes feedback like this seriously and addresses these issues so that future employees have a more positive experience, but I also think it's important to shed light on toxic work environments and work place mental and verbal abuse, I will also be leaving a review on yelp and I've sense contacted corporate, unfortunately I don't recommend this certain location for anyone looking for future employment.

Came in here with the intention to look at solid products. One of the employees, I do not recall…read moreher name, but she was working around 6pm, March 11, Thursday, was very generous and offered to help me and my friend find the best products available. A extra note, this employee took her time to get into the details of each product, indicating she properly knew her information and indeed provided great customer service.

I like shopping in here. The sales ladies are very nice and they greet you the minute you walk in…read more I like that they are able to let you know they are there for you without being annoying. I find nice clothing that washes well for a great price. I like the quality of the shoes and handbags for the price. I think it's nice that they always come around the counter to hand you your bag instead of shoving it at you over the tall counter. They always invite you back, and thank you for coming in. If you are ever looking at something you want and do not see your size tell one of them because they will call another store and have them hold the item for you.

People ask me all the time where I've gotten certain pieces, and more often than not they are from…read moreCATO. I'm an avid boutique shopper, and I buy tons of jewelry from CATO because the prices can't be beat. Likewise, their shoes are adorable and also well priced! I get a lot of random pieces off of their clearance rack because when they mark down the prices are SO great!

We have two stores that primarily sell Western wear & boots here in Fayetteville and that's Jack's…read moreBoots & the Boot Barn. I've been to both and the customer service was very friendly and helpful. If I had to pick one over the other it would be Jacks Boots & Apparel. Reason? Their staff is more knowledgeable about the boots & fit and they definitely have more of a selection. It's funny because I've heard bad reviews about them both and I was treated really nice by both stores. (People say both stores race profile but I'm Black & got much love from both stores? I guess if you look for hate long enough, you'll find it even when it's not present because of your mindset). Boot Barn has a lot of boots but some of them are worn down from people trying them on. Pretty much what you see is what you get. There are no "new" boots in the back because they have no storage. Jack's Boots has a large selection as well. They have display boots and NEW boots in the box. I don't know about you, but if I'm going to drop $200-$500 on a pair of boots, I want them fresh out the box and still brand new. Jack's Boots also has more of a selection of exotic boots for women. Only problem is, Jack's website needs to be updated because it doesn't show half the boots they have in stock. In price comparison to a few western sites online, Jack's Boots saved me $80 on my exotics. My only knock against Jack's boots is their small military discount which is 5%. I mean, c'mon guys, you're in a military town that gives you 90% of your business, another 5% will not hurt you and the troops would sure appreciate it. I'll be back to purchase at Jack's just for the customer service alone.

Over priced and disrespectful. Called and asked for prices. They were quick to get off the phone…read morewith their overpriced quotes. Seems like he hung up on me

I walked in an ask the older man for a bike fitting. Checked their website before to see if they…read moreprovided said service which they did. He said bike fittings dont matter if you dont know what bike you want. Told him what bike I wanted and then he hits me with "well they have sizing charts online" like I'm a moron or something. Poor customer service, and was not interested in making a sale. Never going back again.