"Customer service" is extremely lacking. Not one of the two people working asked us if we needed…read moreany assistance and we did. I had to call (yell) out 4 times for someone to come so I could pay for the shoes I wanted. When the lady finally came over she was rude and didn't say a word to either my sister or I. I was not rude when I called out 4 times for someone to let me pay. I don't like feeling like I'm putting you out when I need to pay for an item. I would come back and shop here as I like the selections but serious help is needed when it comes to customer service.

Shoe Warehouse is my go to for reasonably priced shoes whether it be for going out on the town or…read morefor the gym. The variety is about as good as you can find in Edmonton and they offer a Shoe Lovers Reward program to earn discounts. They offer a 60 day exchange/return - so go ahead and give the shoes a try. I've had zero issues when returning a pair of shoes around the 60 day mark. They will call other locations and hold shoes for you if they don't have the size you are looking for. And they even carry great names like Keen, Clark, Echo, Converse, and Vans. I really love their clearance section :-) I'll be seeing you soon for shoes!

Sole Experience is still limiting capacity. I parked in their back lot and snuck my Mom in through…read morethe warehouse door. She has mobility issues. They were super nice to her and helped her right away. Very patient and understanding. They got her on her way with a new pair of runners and explained the return policy. Thanks for a great shopping experience.

I've actually bought 4 of the last 5 pairs of shoes that I've purchased this year here. Part of the…read morereason I've purchased so many shoes this year is that I've worn a considerable number of shoes out lately. I get great service from Maria when I go there, and even when they have sales (that may be at other geographic locations) I don't mind searching the store for a pair of shoes that would be adequately awesome for my needs because I know that they only sell GOOD QUALITY shoes that will be mostly comfortable for my feet. While I am a woman who wears skirts and dresses more often than not, I am unlikely to wear uncomfortable footwear and Sole Experience carries so many styles of comfortable yet attractive footwear that I've had the pleasure of buying a good number of shoes here and have worn three of these pairs straight out of the store without needing to really break them in (unlike many of my purchases made elsewhere. While I do shop elsewhere for shoes on occasion, Sole Experience is the reason I look out for particular brands and styles and have a better understanding of what fits my feet best. Shoe purchases are never stress/worry free for me, but I've had more luck than not while shopping here, both for flats and for heeled shoes, including sporty styles and more fashionable shoes.

Last year I bought a great pair of Cambrians and now the Velcro has become frayed. As well the…read morestraps always were a little long, so I called them up and asked about getting new Velcro sewn on. They said no problem $10 per strap and they can also shorten up the straps, trim them after new Velcro is sewn in shortened location. And it would only be ready overnight, so next day. I go there and yup now problem, we'll put new Velcro on the tops strap in properly shortened spot. And well move the bottom one's over and shorten it up. Be two days. And $10 per strap. 4 days later it's finally ready. I get thanked for extra time and he says he took a short cut. I get the original Velcro because it wasn't bad at all, just needed a little TLC. And it simply CUT and sewn back together albeit it is "shortened" . As well hey didn't do anything about the bottom one's, just sewed a through it so if I wanted to cut it off I could. I was dumb struck, he just ruined a good pair of Cambrians. Simply cut the strap and sewed it back. Now if the patch job comes loose I have no straps. Their ruined, every time I put them on or off it catches and I have to move the strap over the doubled up area. All for a low price of just $10. I was so so dumbfounded I just paid the $10 and got out of there, the damage was done and the shoe was ruined. Never ever get any work their, they may take another "short cut" and ruin your shoes. Avoid at all costs.

I was super exited when I saw such a well rated orthotic shop so close to home. I am a worker with…read morefull orthotic custom shoe coverage and it was my first time shopping for fitted shoes. I really did not know how to go about it or how the process worked. I was hoping the shop employees would be able to walk me through it. When I went into the shop I went to the front and told them about the prescription I had for custom orthotics and that it was my first time purchasing such shoes. The employee told me to go look at the shoes and let her know what I liked. (Up to there was great). However, the shop was loud, they kept speaking non-English language and laughing with each other, I felt like I would disturb them if I asked questions but still hoped to be assisted. I went up to the front and told them that I liked a pair of shoes, they asked me what size I was. I told them my size but they did not have it in stock, I was hoping they would measure my feet to make sure I would find the perfect size so I would not get blisters at the back of my heels. I went to look around for another pair because I wanted to purchase a shoes that day, but I ended up leaving because I felt too confused and uncomfortable. All in all I am surprised to say that I have gotten far better service at Sports Check, where the employees come up to you and offer their assistance (they even measure your feet if you are not sure of your size in their brands). Super disappointed.

2 years and counting. Exact same pair of shoes. They have officially lived up to their billing.read more

From the owner: Brands we carry: - Rieker…read more- Remonte - Vangelo - Merrell - EMU - Cloud - Jana - Ecco - Josef Seibel - Romika - Volks Walkers - Milano - Bernie Mev - Saucony - SAS Seasonal Brands: - Taos (sandals) - Patrizia (sandals) - Toe Warmers (boots) - Wanderlust (boots)

I bought a pair of leather sandals here in 2017. I've worn them all over the world and I'm still…read morewearing them today. I've had them re-soled 2x. They are still great. I walked into the shop today to look at sandals or walking shoes. I entered their current contest to win 10 pairs of shoes. That would be bonkers. The staff offered to do a small repair on my sandal while I waited. Great crew. The store is more like an art gallery. You must go.

Sebastian is absolutely fantastic atmosphere helping my wife pick out shoes. After trying on about…read morea dozen I decided on buying two pairs for her. She loves her new shoes.

Purchase a pair of flats on sale. The heel fell off within a couple months and less than 5 wears…read more It is clearly a manufacturing error. Poppy barley refused to pay for the repair. Poor quality make and no accountability despite the premium price. Would not shop from them again

Unlike many other well known luxury brands Poppy Barley has a very limited warranty on their…read moreproducts. Customer service refuses to listen to valid quality concerns. Be cautious with your purchase as the company will not provide any relief for defective products beyond one year.

Made an online order for a pair of $160 leather sandal, however, received a pair of $60 EVA sandal…read more I had to request for an exchange and it'll probably take another two weeks for them to deliver it. Their products are good, but the online shopping experiences need improvement.

Happened to walk by last week and saw they had an anniversary sale. Tons of great selection and…read moretons of brands I've never heard of. It was clean and organized but be prepared to pay $200-$1000 for a pair of shoes here depending on what brand you pick. The two stars fully comes from customer service. When I walked into to purchase, I wasn't greeted, told about the sale further. No one approached me until I was putting a shoe on my foot, that's when I had someone come over to act like I was important (keep in mind the store wasn't busy either and there were probably 5 employees working). The woman offered to order them for me from BC since my size wasn't in. Fast forward 5 days and my shoes are in, I walk in with my proof of purchase in hand. Again, store isn't too busy, lots of staff. I went right to the front counter and waited to pick up my order. A staff member comes up to ring out a customer waiting to pay.. After she rings her through she completely walked away and left me standing there clearly needing help. I literally had to almost wave a hand in her face and be like "can someone help me pick up the shoes I ordered and PAID for". Overall super bad customer service.

I have been to the Brown's Shoes at the Outlet Mall south of Edmonton twice in the last week. The…read moreservice was exceptional: friendly, knowledgeable, and focused on ensuring I was able to purchase exactly what I was looking for. I will definitely return in the future and will highly recommend to friends and family. This is a great business.

I really enjoy shopping at Browns…read more I think what sets them apart from other shoe stores is how dedicated the staff seem to be. Rarely do I see one of them standing around and not doing anything. They're always helping someone out. Even when no one is in the store you'll see them facing the entrance and smiling ear-to-ear, as if they're inviting you in with their faces. Browns is similar to Town Shoes (which is right across from this store, ironically) but it has a wider selection of shoes, for men especially. They feature high-end brands like Lacoste and more common brands like Nike as well, so there's something for everyone. It is definitely pricey, and I rarely see any sales.

I bought a pair of boots (and a purse) that were a bit tight, I asked if the store would stretch…read morethem and he said that they will be fine and will stretch as I wear them or he'll get then stretched; not to worry, nor did he say there was a 10 day return policy; which I didn't check; so when I came back to say they hadn't stretched; he refused any kind of help. Note, it was near 5 weeks, and the boots were unworn and still new with tag attached, and I didn't have the box. I briefly wore them around the house. In short, I felt it was very poor customer service, he could have offered some help; I can't recommend, nor would I return to this store. I'm very disappointed.

From the owner: We Import shoes directly from Italy and Europe. We import unique brands to Canada,with excellent…read morequality and reasonable prices.As well,we offer fashion consulting,where by you can bring your outfits and we will assist you in finding the perfect shoes;as we also offer change rooms for your convenience.

Ordered a pair of winter boots 39% off, over a week ago. Purolator won't leave at the door and…read morewon't come when I'm home. Today is the third delivery and yet another notice on the door. 7 days they have held my parcel. To far to pick up will take over 2 hours to pick up. Purolator has trashed this sale. I can't even comment on the boots I haven't received them yet. Zero star

No stock in this store. Very disappointing. Sales rep ordered the wrong colour of boot, for…read moredelivery to my home. He caught his mistake after I made the purchase. Now I'm stuck waiting for these wrong boots to show up at my house. Then I have to take time out of my busy schedule to bus down to return these boots. Not impressed whatsoever. Won't shop at this store again!