Just like the majority of reviews, I also agree that one of the biggest problem is their horrendous…read moreoffice management. THEIR PHONE SYSTEM DOES NOT WORK! AND THEY KNOW IT BUT DO NOTHING ABOUT IT. They are an absolute failure!!! FIND ANOTHER DOCTOR! I was a long-time patient of Dr Canas and was always happy with the service and care I received there. After Care Resource took over the service took a dive! I have never had such consistently bad service in my life. (As anyone who's moved from some other part of the country to Miami, we are all familiar with the horrible customer service we receive in every business in Miami. Most everyone will agree that Miami provides the worst customer service in the world! I absolutely mean that literally. If you don't know what I'm talking about then there's a good chance you're a part of the problem!). THEIR PHONE SYSTEM DOES NOT WORK! This phone problem has been going on for over a year. Ninety-nine percent of the time no one picks up when you call. When no one pick up, your call is automatically put on hold. Just like so many reviews say, we all end up hanging up after being on hold for an hour! [The office says they don't see when someone is on hold. So, while we're patiently waiting, there is no chance your call will ever be picked up because, supposedly, they have no idea you are on hold. Sounds like total bullshit lie to cover their incompetence.] If you're not automatically put on hold, sometimes you can select an extension. Many of the times, after you enter the extension there is just dead silence. The call doesn't seem to connect to the extension you want. On rare occasion, the extension connects, you hear an announcement then can leave a message. Actually being able to leave a message means little because the likelihood of someone in the office at Care Recourse actually sending that referral, or prescription refill, or calling you back to make an appointment is very slim. You might get a call back 3 weeks later - or never. This is pretty shitty though no surprise for a business in Miami but absolutely appalling for a health care provider! Is this even legal for a health care provider to be so negligent? I've also reached out repeatedly using the patient portal. Again, no response or action taken by staff. I cannot tell you how many times I've shown up at the office in a total snit after weeks of failing to reach anyone in person just to make an appointment. Every time I'm given the same lame excuse that their phone system doesn't work. Staff will look you straight in the eye and lie to you. How can a doctor's office not have a functioning phone system for over a year? Whoever is responsible for this problem should be fired!!! If their goddamn phone system doesn't work, then they need to shut the current system down! Get an old fashioned answering machine and have the front desk listen to messages all day and forward them on like offices have done for decades. Or, use an old fashioned phone service. Every I time I have to deal with this office it infuriates me. I try to calm down saying, they've got a problem which will be fixed by the next time I need to reach them. But it's not. This is a chronic problem and the office staff placates patients and well as other medical professionals who complain with a pathetic lie about a fix about to be launched. The only fix is to find another medical provider who treats its patients with respect.

I have been a patient of Care Resource for over 15 years and recently have not been able to get a…read morephone call answered and when I request a call back, the answering system hangs up on me. I see this is a very common complaint on Reddit. I was recently at the Miami Beach office and counted at least 8 people behind the front desk so it does not appear to be a staffing issue. I had a telehealth appointment today but no link was sent to login so it never happened. This is beyond frustrating and makes me question the legitimacy of the organization at this point.

This is a greedy company with very greedy people. They charge you for your appointment early in the…read moremorning day of your appointment, basically washing their hands on everything that might happen that same day, they simply don't care. Interestingly enough they don't call or text you days before the appointment, so it's a win win for them because they charge $75 for no show and your copayment fot the day as well. And they don't keep your file after a month, so if for X or Y reasons you can't go they erase you from the system and then you have to fill out all the paperwork again. My personal experience was very bad and shady. Don't go there.

My husband and I have had a wonderful experience with Lotus Counseling Center, specifically…read moreVictoria Raymond. We sought out her assistance/help as roughly six months ago my husband and I hit a breaking point (in full disclosure) with many life changes going on (cross-country move, differences in habits/space, job-related change etc.). To be transparent, I felt (because of the circumstances) we were on our last leg. The only thing I could think of to help was maybe therapy so I looked online and saw Lotus (and Victoria) had good reviews and instantaneously requested to book a session with her. I had been to two other relationship counselors in another city from some time ago that did not help at all, so was not quite confident (even with seeing good reviews about this center) that our situation could be helped. I have to say I was wrong about my doubts. Victoria was very easy to talk to, listened objectively and provided some strategies and exercises that truly caused us to think differently and apply different methods which started to improve our daily interactions. I also like that she is direct and honest. She is not one of those therapists that asks 'how does that makes you feel' while scribbling on a note pad and looking at you robotically like you're a specimen in a lab. Of course she cares about how you feel and does ask, but she also has personality and gives her opinion/thoughts to you straight while showing empathy at the same time. She does not take sides, but if you are acting in a way that's not being constructive to yourself or your partner, she will let you know. I like that direct approach, but it is not in a harsh way.. it is straightforward and meant to help, which in our case, it did! She truly cares about your progress as an individual and a couple and this has been evident in her work with us. My husband and I, after starting on very shaky ground prior to seeing Victoria, are at a much better place in our relationship, have been communicating ten fold better, have gotten the *spark* (romance) back and honestly feel that we are doing better now than when we were in the 'honeymoon' phase of our relationship (we have been together almost 7 years). We were doing therapy once a week and still plan to talk to/see (after Covid 19 situation improves) Victoria for 'tune ups'/check ins as needed (I believe therapy is not a bad thing to partake in, even when things aren't at their worst), but can say that the bulk of our challenge/mission has been complete and my husband has mellowed out significantly (thank the Lord, Amen! lol). In all seriousness, I highly recommend Victoria and Lotus Counseling Center for your counseling needs, especially couples counseling (since this is what I can speak on). We can't thank Victoria enough and the whole staff there is very nice and professional (and handles insurance billing in a competent manner as well). Stay safe out there folks and hope everyone finds themself mentally and emotionally balanced during these Covid times. God bless.

Dr. Reiss is incredible! She creates a safe, supportive space where both my partner and I felt…read moreheard. Her guidance is thoughtful and practical, helping us communicate better and grow stronger as a couple. Highly recommend!

Nothing but amazing things to say about Dr. Reiss!! She is caring and compassionate and so…read moreresourceful. We have known her for so many years and we are so happy to be able to write this review and share how wonderful she is to her patients and their families Highly recommend!

Dr. Shaked is a brilliant practitioner. She is thoughtful, insightful and knowledgeable. I…read morewholeheartedly recommend her

Had an appointment with Dr.Netta and she is truly amazing. My son loved her immediately. She has…read moresuch a great demeanor and is very easy to talk to. I definitely recommend her if you need a psychologist.

I have been a patient of Dr. Koenigsberg for over two years. He is an excellent psychiatrist with a…read moregreat relational manner and expert understanding. Some mental health appointments can be confusing or discouraging, but this is never the case with him. He is clear, compassionate, and very practical with his suggestions. He's also above average at connecting in a Telehealth context. I would recommend his practice to anyone who needs mental health services.

I'd go somewhere else-- never forgot this guys name or face and not for any good or positive…read morereasons-- off the bat his office practice is sketchy -- he rents space out of somewhere in Miami Beach and somewhere in Boca for like 2 days each, so didn't have a permanent office , literally used another doctors office as a rented space-- also had a this is what I prescribe-- what do you want and this is how much I can give you no matter what previous doctors have said or any if and or buts about it-- not even like if you need it or anything, don't even remember giving his opinion on medications or what alternatives or anything just what you want and this is how much I can give you (probably within a very safe range to not get flagged down by the FDA for scheduled prescriptions-- would be my guess but no idea) also impossible to forget his method of CASH ONLY and literally counting each and every bill in front of you to make sure "your good good for it" like a drug deal essentially but Id think a good drug dealer would want to set up a rapport or a friendly relationship with the client I just remember this guy being kind of a jerk? I'd go somewhere else although if your like me and your looking you might be coming up short on options wish you luck

Took the marriage course and it was great! Her videos were very professional, warm and humourous.read more

Helped us getting our pre marriage certificate easily, and the certificate is ready instantly.read more

If you're looking for a counseling service that is compassionate and effective, you should try Wise…read moreTherapy. Ms. Wise's professional approach provided helpful insights. She gave me tools for making positive changes which has greatly improved my ability to cope with conflict and loss. I was nervous about trying psychotherapy, but now I wish I'd done it a lot sooner!

Seeing a new therapist can be really scary and intimidating, but with Laura, I immediately felt…read moresafe and comfortable. She brings a warm and calm energy into session and her compassion and empathy create an environment conducive to open and honest conversations. She is one of those rare therapists who helps not only uncover, but resolve. Her insights are thoughtful and actionable and helped me achieve real change. I had been struggling for a really long time and my sessions with Laura were the first thing that made a real difference. She is an intelligent, trustworthy, and empathetic therapist that I would recommend without hesitation.

I had posted a review regarding my worrying and extensively unprofessional, even unethical,…read moreexperience placing my mental and physical health with Ms. Rahman for others to be aware when seeking care for themselves. After several serious issues which needed addressing, I had a conversation with her and Lucy Fernandez, in charge of the office, in which I at least felt Ms. Fernandez validated the actual evidence of issues I had because of this person. Today, Ms. Fernandez wrote me to ask I remove my negative review because "we both understand how important these reviews are." I did so to avoid future communication with the office. Then I realised I do know how important they are which is why I wrote it in the first place and decided I needed to keep this truth here. Not everyone has a negative time, in fact, as I previously stated, I had worked with two other professionals here who for whom I have only the highest praise. But Ms. Rahman has no regard for patients and now I see her superior holds stars on Yelp more important than a patient's warning to others in the same vulnerable position. I would've respected her asking me to update my review after our conversation to credit her efforts (again Ms. Rahman only furthered her negative qualities throughout the talk) but this I found to be a form of bullying for self-advancement. Unfortunate for a mental health care professional. Our relationship has now ended with me asking they refrain from future contact with me.

My fiancee had four sessions with Mirta Pont for EMDR therapy through Coral Gables Counseling…read moreCenter. Mirta was great, and made her feel heard. EMDR is a strange and unique therapy that helped my fiancee work through a lot of trauma in her past. Mirta made real progress with her, and she is a great therapist. Unfortunately, we had a very bad experience with the staff and the cost of the sessions. We originally paid for 100% of her appointments out of pocket. This was $175 for each appointment. The staff assured us that our insurance will cover most of the therapy, and told us that we would get a refund of any excess payment after insurance got back to them with the exact amount. After her second appointment, we wanted to hold off on scheduling more sessions until we knew exactly how much it would cost. The staff insisted that we continue to make appointments every week. We were worried about the cost, but since they told us our insurance would likely pay for most of it, we continued to make more appointments. Our insurance eventually returned the claims and said they will be paying 0%. Apparently this is a very unique situation, and the staff was dumbfounded with this. They made a mistake in reading our coverage. I asked if they could refund half of the cost of my fiancee's sessions, since they made a mistake in telling us that our insurance would cover this. They said they would not be refunding anything. I would not recommend working with this group. Mirta was great as a therapist, but the Counseling Center was not there to help us after they cost us hundreds of dollars with their mistake. We called them several times and spoke to several people, but they never sent us back any of our payment. I hope that maybe they will rethink this decision and write us a check for half of our lost money. If that happens, I will update this review accordingly.