this store has lovely antique, vintage collectables and consignments, but,…read more BE AWARE -- NONE of these are returnable - not even for store credit! Very very disappointing and aggravating! New items? Only within 15 days for a store credit READ THE SMALL PRINT!

Had loved this shop and all its creativity - had purchased a number of items at it that I reveled…read morein the fact that you wouldn't find them elsewhere. Each time my husband needed suggestions on gifts - I would remind him of "my favorite store" and he would head downtown to pick something out. One Christmas he decided to get me a gift card and put in my stocking. The gift card was enclosed in a sleeve that the store provided and had written inside "$100.00." It wasn't until about 10 months later I had remembered I had this and set off to pick something out. I decided on a beautiful Lazy Susan with "Exeter" embossed on it and couldn't wait to put it in the middle of my dining room table. As I went to check out - I handed Jeff my gift card which he swiped - I have no idea how their system works but after a couple of tries he says to me "well this is uncomfortable" to which I look at him confused as to "what" is uncomfortable? He tells me the card is not registering and that the gift cards at Christmas had been displayed at the register and would have been easily available for someone to "take"...It takes me a moment before I realize he actually just implied that it was probably "taken" (his "nice" way of saying stolen?)..and not "purchased" - I tell him my husband gave it to me as a gift, as he has purchased many other gifts there for me and wanted me to pick something out myself...I also tell him that I am sure my husband (a man of character, integrity, hard working, educated, father to 4) would not have stolen a gift card and that he most likely paid for it with his AMEX as he uses it for everything...things are a bit uncomfortable at this point and there are others in the store...he wraps my purchase up for me to take and asks me for my phone number in case the owner "has any questions" - At his point I'm ready to throw my bag at him, but decide I will not allow his passive aggressive accusation to keep me from having my purchase - bought and paid for with a gift card my husband had PURCHASED. A week later I receive a voicemail from him asking if I could find and give them a copy of the AMEX bill that my husband may have used - ARE YOU KIDDING ME??? At his point I am furious - and would have just ignored it all together but could not give this man the right to think this and why he never considered that fact that maybe the card was not activated correctly by whoever sold it to my husband...so I went on a hunt and had AMEX look back and send to us the bills from that Christmas .. and guess what??? A charge in the amount of $100.00 at In-Home in Exeter NH three days before Christmas - I will NEVER step foot in that place again - who treats their customers like that???

The 4 star review was just to allow me to post this review, which is just to come to the defense of…read morethe owner and his cell phone policy. How would you feel if someone came into your place of business, took pictures of your wares, then went off to some BS Chinese company online and bought crappy duplicates? Yeah, that would SUCK. So everyone needs to back off about this policy.

Can't say enough about the customer service here. I went in looking for a specific fabric for chair…read morereupholstering and the owner knew exactly where to look. Unfortunately the fabric was difficult to find in stock but he even stayed past his closing time to continue looking until finally finding a company that had it in stock and got it ordered. Will definitely be back.

The Willow is in downtown Exeter. I love checking in. I recently went by & checked out their…read moreHoliday delights! This place has a bit of everything. It's tasteful & my cup of tea! Beautiful items for home & other!! Julie is a downtown Exeter Business Owner. Always pleasant, helpful, & easy to chat with. I go to a handful of business's in Exeter. Julie is a definite plus. There's something for anyone with fine taste!! I absolutely love Exeter & got to know a few area business owners. The ones I met are very kind & Julie is 1. This is a shop of distinction! You'll always be able to find a gift that is top notch!! Willow has fine people that are knowledgeable & always willing to answer any inquiry. I highly recommend The Willow for this Christmas or anytime of the year. Superior taste. Merry Christmas to Julie the owner of The Willow!!

Very cute store with home goods and gifts. Well curated and worth popping in. I loved their goats…read moremilk soaps and cards. Bought a Thich Naht Hanh book for a friend of mine.

I have purchased so many things from their Facebook Posts. The quality is top notch. I purchased a…read morelight house two years ago and ahe took some of my pictures from FB and peraonalized it! I absolutely love it!

From the owner: Looking for customer who want a fresh, custom, hand painted hand crafted designs from a local…read moreartist. It can be items for your home, garden, a mural, fountain, anything you can dream up we can bring it to life with paint and imagination. Send your loved ones something personalized like glasses, ornaments, or signs. Make that drab wall into something fad by adding an image of a sun, bird, tree, or something more like a mural. Life is full of adventure, add some to your by calling us or send us a message of what your looking for and I'm sure we can make that adventure colorful. See our work at Facebook.com/flocktoourhouse and send a message to Tina Scamman who will work with you for that special something you have in mind.

Colleen has a great eye for New England country design. Love her color palette. Great showroom!…read more It's a breath of fresh air to have the option of seeing a display of finely constructed quality merchandise in these days of AKEA and the discount boxed furniture store market full of Chinese made wares. Haven't used her design services yet but planning to in the fall!!

We contracted The Look to do our new home in Portsmouth. It was a large project and when we spoke…read morewith the owner of The Look she was very engaging and had some good ideas. The first thing we probably should have noticed is that she never took any notes. We had to repeat ourselves over the course of several meetings. Perhaps we should have pulled out then, but we had hopes things would work out better. Things did not get better..... Once we started things only got worse, the timeline slipped by months and we found that we could get the exact same pieces that were specified by the designer for thousands less by doing a simple google search. These were not knockoffs, they were the exact same items. We decided to buy the items ourselves for a savings of well over $15,000.00 Before we go on I think it is important to clarify a few items. The designer and owner of The Look was very clear that her design services were a separate cost from her retail store and that if we did not want to buy from her retail store it would not affect the other services. She said that the retail store was competitive, she quoted "We also search the web to price match" Unfortunately that is not what happened, she was unwilling to match the full retail prices we were finding on the internet. So we decided to save ourselves thousands of dollars (and get the credit card miles) by buying ourselves. Surprisingly (or maybe not so) the designer became less interested in our project after that. She insisted that we had to manage all of the contractors by ourselves and didn't take any ownership of the errors that she made early in the process. For example, an entire floor of our house was neglected in her painting quote, a floor that we were extremely clear would need to be painted, but somehow she missed. To reiterate - I understand if a designer gets paid by taking a percentage of the retail items and that is why they would have higher prices. But the owner of The Look was very clear that that was not her practice. I caution anyone from buying directly from this establishment, A short google search could save you thousands. And even other designers in less than a 50 mile radius had the exact same pieces for less. Also, we wanted a specific wallpaper for one of our rooms, that she said had been discontinued. we were disappointed until we looked online and found that the wallpaper was available and The Look just could not locate it. We did buy several items from her retail store, and we were very disappointed by the service. I imagine that we were put at the "back of the line" after she lost interest in our project, but we paid over $7,000 for a bed and two hanging pendant lights. Our check for payment was delivered to The Look on June 30th. The bed was installed on September 21st, even with 2 months to make the bed that is a little long. But the real kicker is the two hanging lights. They were also paid for on June 30th, after 4 months on October 30th we finally cried "uncle" and just cancelled the order. There was still no delivery date and the story we heard is that they were back-ordered several times. Several times? How does that happen? Throughout these four months of waiting we had to always reach our to her for updates, she never emailed us with updates. She basically disappeared right after we sent her the check. After we cancelled the order she emailed us to say that she would send a check right out but "It takes a few days to get out". We took her at her word, until two more weeks passed and we still had not received any check. So, we had to drive to her office to manually pick up the check (on the 20th of November). Needless to say, working with The Look was quite the painful endeavor. Regarding the design services. She did produce good concepts. Except when she tried to convince us to put our hot tub on the front lawn - that was weird - I am sure our neighbors would have loved that! But I would warn everyone to get everything documented via email so that you can be clear on what is and is not included in your project. And you can refer back to the quotes when the bill comes. Also, double check your invoices - I was double billed for a $500 item that I had to catch.

Always a good selection of clothes and accessories. Plus the staff is very friendly and helpful!!read more

We were visiting Exeter for my son's hockey tournament. I had some down time and decided to walk…read moredown Water Street and take in some of the local shops. As soon as I walked in I was welcomed. They had a great selection of clothes and accessories. The jewelry, in particular their rings were amazing!! I ended up buying two with the help of Mary who was amazing and seemed just as excited about the rings as I was. I bought an amber and turquoise ring and love them both. Thanks for making this Buffalo girl happy!

Excellent experience purchasing kitchen and bedroom window blinds. Jolene was so informative and…read morehelpful; Ralph so welcoming and accommodating. the pricing more than fair, quality product, easy scheduling, professional installation. Will return for more blinds and other home decorating needs.

I was super happy with the service at this place. They went out of their way to make sure I got…read moreexactly what I wanted. Highly recommended.