Around 4 p.m 3/31/3023 I received a notification that, my package was delivered and I wasn't home. When I returned, I checked my mailbox and door step nothing. I called forever21 a claim was filed, a picture was taken of the supposed delivery but it was totally black which made no sense since it was bright outside. I tried to contact this company via phone and email only generic response from an automated service. I've read many reviews apparently this is also happening to a lot of other people. This is fraud because we aren't receiving our packages. They know they thieve but still use them as delivery drivers to save them money while their customers get ripped off. read more

Forever 21 - Women's Clothing Near Me - Los Angeles, California

Save your money for a company that deserves it. This company has terrible reviews from all the people, including myself, who have been treated horribly by their "customer service". There is zero customer service. I have given up trying to resolve my problem with them, it is not worth the aggravation. But I can help others not fall for their bs. Realize all the miserable employees giving you bad customer service are just the result of the top of the totem pole. It always comes from the top. The people running this company must be atrocious as any one who works for the company is mean, angry, sullen and do not want to give you the time of day. Go to any other clothing store, you'll get better service and far better quality clothing. read more

Ordering directly from Forever 21, Inc.'s web site was rather unorganized as the search is not specified when spooled. It was confusing when searching for a mini skirt in metallic black as I got everything from pants to tops in black, but NOT a mini skirt in melodic black. Their prices are very moderate and very affordable in 2012 ailing economy. My Pearlescent Collar Peplum top at $22.80 was cute, as described, but unfortunately not flattering my stomach when worn. My Tasseled Zip Booties at $32.80 appeared rather bland and very stiff when walking. I like Forever 21, Inc.'s very good flexible return policy: * Orders over $50.00 are entitled to free shipping * Returns and exchanges are executed through any U.S. store for convenience OR return with the forms. read more

My Amber 's "FOREVER 21". Just being in the store takes me back to wonderful memories of my many different jobs, working at THE MALL . It reminds me of my youth. Young, thin & trendy! Siempre 21 is reasonably priced with lots to choose from. Sometimes the quality is questionable; when clothing doesn't survive its 1st wash and quickly becomes a 1-time-use only garment : ( I would prefer they stock more of each item in size large. The NO REFUND policy sucks! I hate not having the option to get my $ back to shop elsewhere; but I can never remember to return stuff anyway, lol. read more

I ordered a bunch of stuff for a shoot, paid for express delivery and it is now 2 DAYS LATE. I have repeatedly tried to get an answer from Forever 21. I have called with an "expected call back time of 30 mins" with NO CALL BACK. I have messaged on the "Chat" option only to wait in line for 20+ min to be told "it's coming today" (and it did not), to being disconnected after waiting in "line" for the online ROBOT. I am beyond annoyed as these were important items. When you pay for express shipping to arrive at a certain time and it is not there TWO DAYS LATER without A REAL RESPONSE from the company, that is BEYOND POOR customer service. Now the items will not be there on time and I have NO IDEA WHERE MY ORDER IS... the carrier says they are still waiting for it to arrive... when it was suppose to arrive on 12/10 (that was 2+ days ago). Overall - we order for shoots because we use it 1x... the value is usually good as a one time shoot deal... but I am so annoyed by the last few days - I don't think we will ever use them again. Forever 21 - get your business and customer service together... read more

So not pleased! I'm very upset because forever 21 is my absolute favorite store. I have ordered and still continue to order from them but a few weeks ago, I ordered 25 items worth on my forever rewards card. I only received an order confirmation through email shortly after placing my order and it's been two weeks and my delivery date AND active status as to where my package is and has been is still unknown. I tried to call forever 21 headquarters AND the bank that forever 21 card is with, neither one had the option of sending me to a representative so I can get some sort of information if I'm even getting this package anymore or not. I even also tried to do their online chat LAST THURSDAY and of course, no one responded back to me. If I'm not getting my package, then I'd like my card refunded. read more

Online customer service is not competent. After making a large order I returned items to the store. Realizing 1 of the higher end items Kikiriki label was missed in the initial return I contacted Customer Service & was given a different address to mail back the 1 item. It has been 2 months & still no refund. Customer service will inform that an Email will be received within 2 days. No email ever comes. If you try to speak to a manager you can not, but are informed to expect a call back. No one ever calls. Forever 21, get what you pay for or pay for something you don't even have. read more

Highly dissatisfied with this company's return policy and they go about informing their customers. I am a frequent consumer through the online app and lately I've been using forever 21's afterpay option for my purchases. Nowhere on the iPhone app for forever 21 is the return policy and at no time during my transaction does it advise of the return policy or that for returns being done that are paid for with afterpay are subject to store credit only before completely and submitting your order. I went to the forever 21 store in Stockton Ca where the store manager Janice couldn't tell me where the return policy info was located stating the afterpay policy and when I asked her for the corporate number she gave me forever 21 HR number which was incorrect, after calling HR and getting the correct number the lady Pat I spoke to was no help and proceeded to explain the same information that was previously told to me. After further review my email conformation of my order doesn't state the return policy, online at foreve21.com you have to find the return page on the first return page it doesn't state anything about the afterpay policy you have to stroll down to the bottom of the page and click on another return policy page that then includes afterpay in the same sentence as the PayPal and apple pay policy also all this information is located under a red heading stating holiday return policy from Nov. 12th 2018 to Jan. 6th 2019 which would be over by now. Overall this policy is very misleading, shopping on the mobile app doesn't even have the return policy so why would any shopper look for the policy or search for policy on another site. I'm very disappointed and dissatisfied that I'm force to take store credit for a return that I no knowledge that was the only option prior to purchasing. read more

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I really didn't want to give not one star but it's required to post this review. I am very dissatisfied with a recent experience I had shopping online with this company after many many years of being a loyal patron. I ordered nearly $200 worth of Christmas gifts this year from this company and never received my package. I made them aware of this calling customer service to only have them refuse to credit my account and keep my money. I've tried to contact Headquarters and no one answers their calls or returns voicemails. I am out of all this money with nothing to show but frustration. They made this decision based on nothing other than the carrier claiming it was delivered and assuming I'm to blame. Since this is how you treat your customers when there's a problem then I'm totally done with giving Forever 21 any of my business and I will not recommend anyone shop this company, there are many other choices to shop. read more

I ordered 2 separate orders on 8/10 and 8/8. The 8/8 order contained damaged clothing. I emailed the company on 8/9 about the damaged clothing. On 8/13 they responded to send photos of the damages. I responded on 8/16 with photos to which they never responded. I emailed again on 8/18 and 8/21 to no response. I then mailed back 4 items including the damaged dress. They refunded me $23.75. The returnable shirt I returned was 22.00 plus tax and was more than $23.75. Don't ever order or shop here. This will definitely be my last time. Crooks for sure... and bad business practices. read more

Placed an order online in June 2018 to be shipped to store, when F21 emailed me about items being available for pickup. Item couldn't be found by associates. Yet, their system says I picked up items, but I have not. Many calls with F21 credit Community Bank and store manager Debbie plus a BBB.com complaint. And no resolve!! As, of December 2018 Im still haven't been credited. Just finished a 2 hour long convo with Community Bank, Hope this gets resolve. F21 has the worst customer service. Will make a youtube video about my experience!! read more

I ordered over $200 worth of items on-line and returned 3 items. First, they make you pay for postage to return, then they send me an email stating they will not give me a full refund. The difference is $14, so they are willing to lose a customer over $14. Wasted time calling and chatting. The chat conversations kept getting disconnected and the phone said the wait was over 20 minutes, but they could call me back when it was my turn. I verified the phone number and now over 5 hours later no call. Never going to do business with Forever 21 again. There are so many on-line choices. I will be giving more of my business to NastyGal as they pay for return postage and have never hassled me about a return. read more

My 11 year old daughter ordered 3 items from Forever 21's online kids department on 02/03/2017. Her total came out to $53.03. Over a month had passed and she did not receive her package, so I called to speak to a representative who claimed that they did not have an apartment number. He said that he would update the apartment number in the system and reship it. It is now May 30, 2017 and the automated service states that my package is in the process of being delivered. Something about that did not sound right, so I spoke to 3 different reps who stated that the package was successfully delivered to my door on 02/28/2017; however, when they confirmed my mailing address all 3 reps did not include my apartment number. When I brought it to their attention they stated that there is no record of me calling in to provide the apartment number in February and that if they did not have an apartment number it is my fault. They refused to give me their names, transfer me to a manager and give me a corporate head quarters phone number/contact. They told me that they did not have a manager or corporate office and I need to take the complaint up with the mail carrier. The tracking number that they provided is not a valid number. The representatives grew to be very rude when I questioned how they "successfully delivered" my package without an apartment number. When I asked for a refund they told me that I needed to contact the mail carrier. The carrier was not UPS like they told me and the tracking number that they provided me is false tracking number. FedEx is the in fact the carrier who supposedly delivered my package. Upon contacting FedEx directly, they have stated that they never received a package from Forever 21 that was meant to be delivered to me. FOREVER 21 IS A FRAUDULENT CORPORATION! I find it extremely hard to believe that a multimillion dollar bible built store has no structure nor upper management who is responsible for providing customer service to their customers. They stole my daughters Christmas money and have no regard for the hard working people that they steal from. read more

i saw some some nice shirts in here but they all had taceos on them and i didn't want that. none of the shirts were my size not even a mens xxl. the staff were rude and when i asked if they had any plain shirts and cargo pants they just laughed. will go to target next time. read more

I ordered a$13 shirt to be sent to the store for pick up due to coronavirus the store is closed so the live chat person said he would refund me wave the delivery fee and give me the discount I used for signing up for email but first I have to place my order and call back I asked for the code so I didn't have to go through the long process again said he couldn't give it to me called back live chat said they were giving me my refund after four chats with online chat called customer service I literally was on hold for an hour no answer called corporate got no where so at this point I have payed $13 for the first shirt $23 for the second return/exchange shirt so a total of $33dollars for a $15 dollar shirt with no answers to my refund and again store is closed and no one answers customer service I WOULD NEVER USE THIS COMPANY AGAIN I WAS CHEATED WITH NO RESULTS !!!!!! I need my return read more

HORRIBLE!!! DO NOT SHOP HERE!!! I ordered merchandise online. They only provide product info for 1X size and I ordered 2X, taking a risk and figuring I could exchange them if needed. I was not informed that I could not return or exchange "Final Sale" merchandise until I received my package. The customer service people I spoke to were robots with fake statements and no concern for my situation. I am now stuck with OVER $100 in merchandise that I CANNOT WEAR. Please save yourself the hassle and do not buy anything from this company. I will be seeking legal representation to help me in this matter since even the supervisor would not help. If I could give them a 0 star review that's what they would get. I will never shop here ever again. read more

Okay, so here's my issue. Some skank stole my credit card information and purchased a bunch of items from Forever21. The scumbag somehow forgot to send it to her address and instead, sent it to my house. I spoke to customer service and they had told me to wait 24-48 hours for a return shipment label. I'm being an honest person and trying to return the items, so I can get my money back from the bank, however, Forever 21 is being less than cooperative. This is really pissing me off. Now I have to call again and DEMAND a return shipment label. What happened to "customer service"? read more

A visit to the corporate office proved to be so cute! The place is awesomely fashionable. Met a young man in the lobby who was interviewing for his first corporate job in the industry. I wish him well. read more

Completely 1000% agree with all the bad reviews for Forever 21 I was sent a defective item with no tags in the wrong size!!! Sent multiple emails went on live chats contacted the "Customer Service Number" nobody tried helping me they all sound like a bunch of Robots!!! never again will I purchase from this company!!!! Also the phone number to call for forever 21 is in the Philippines and they never have a supervisor to speak to I cant beleive such a big company can provide such horrible Service! read more

This is my go to store when I am tight on a budget but want to put something cute and trendy together. I love this store and its costume jewelry accessorizes my outfits so cute. A must for those on a budget! read more

forever 21 as literally given me nothing but hell ! i have gone through 3 customer service reps and the frist 2 hung up on me and the last one said well im sorry theres nothing we can do for you. this whole thing was forever 21 fault not mine ! i shouldn't be punished for something i had no control over. and the wrost part i did the same thing 2 days later and everything was great ! you give me a coupon for my inconvenience then say we cancelled it sorry ! i really needed this outfit for a special event now i have nothing ! thanks alot ! don't know of they'll be getting my money with service like that !! read more

After making a purchase online. i never received my package due to having a "incorrect address" but the order went through so that doesn't make since. they are not giving my money back. I've been calling and calling and each representative says something different getting my hopes up but still doesn't give me my money back. i will be making a complaint to BBB(Better Business Bureau). So i advise you if you wanna shop at forever 21 go to the actual store. read more

Ordered several shirts. Cool for first time online shopping. Hand delivered by the most beautiful forever 21 associate. Took my breath away. Not from the fitted collar but damn. She looks good. read more

I have a special event to go to so I thought I could order on line for the special occasion. I placed the order with forever 21 well in advance only to be told the carrier lost the order and there was no email or call. Forever 21 said they will place the money back on credit card but that doesn't do me any good the event takes place this weekend and it take 5-7 business day for the money to be placed back on card. What's funny is I have place two order before this one and those packages seem to make it. Go Figure read more

BAD SERVICE!!!'I placed an order on 1/4/16 on line for a FRINGE CROCHET-PANELED CARDIGAN . I checked my order 3 times to make sure it was a medium and placed the order. I hit the edit button to make sure it was the right size when I got the confirmation it said large so I immediately sent them an email so it will be corrected. I called this morning and spoke with Maya at 9:47am she said she could NOT DO ANYTHING to call back after I got the item.I then asked for a manager an she put me on hold and said there was no one to help me to call back!i told her no that I want them to call me back since I'm spending my money at there business she took my number and NO ONE has called me. I WILL NEVER SHOP HERE AGAIN. The stores are the same they can never find the item you want and the way they get rid of you is by telling you it's upstairs then you go up and they tell you it's downs stairs!!!!Poor Customer service!!!!' read more

I will never shop here again, online or in store. I used to live for Forever21 and now I have never been more disappointed by a store. I ordered a pair of shoes from their website in an 8.5 for a wedding that I am in. It took longer than expected to receive the shoes but I got them with enough time to make sure they would work. However, when I received the shoes the company sent me a 6.5. I double checked my order to make sure I ordered the right size and I did. I called the Customer Service number and this is when it all started. Not only did I wait a very long time but I had to call there 3 times because I was hung up on by members of the team twice when I asked to speak to a manager. On my 3rd call, I asked to speak directly to a manager after being on hold for 20-30 minutes I finally got through. Basically the supervisors message was that they can't do anything about it and that "I am out of luck". To remind you these are not just shoes for a night out, they are shoes that I am wearing to a wedding I am in. He said that all they can do was have me order another pair but he can't promise they will get there on time unless I upgrade the shipping and if they don't get there on time I can't return them because they are marked as final sale. I have never been more frustrated and disgruntled. I then asked what I do with the 6.5 because I obviously can't wear them and I was told I would receive a shipping label in the mail by early Monday morning. This morning rolls around and I use the online chat service, I was told that she couldn't help and that I had to fill out forms for this to be approved and then she closed the chat before I could reply. I am now out of shoes for the wedding and out of the money I paid for the current shoes. I will never shop here again and I will make sure this story is spread by any review possible and by word of mouth, I can guarantee that. read more

Forever 21 has a return policy that is 30days, which is understandable. I purchased a dress online for my daughters birthday and had it shipped to me. I then shipped it to her and it was too big, so she shipped it back to me to return. This took over 30 days and I asked Customer Service if they could make an exception, by a written letter to their Customer Service Department. They never replied to me at all. I am in the Customer Service business and we make exceptions for our clients all the time and we always reply, one way or another. I called Customer Service to see what was happening with my request and they were not willing to make any exceptions, not a good way to do business. I advised the I would share my thoughts and they still didn't care, so sharing! read more

Horrible customer service...I've had to call 3 times to follow up on my exchange for the receiving the wrong color. I asked for a supervisor and was told they were on another call. Well gee I there C/S sucks!! I've been waiting for a credit for about 3 weeks now. read more

I would give this company a -10 if I could. This company has THE WORSE customer service ever! I tried sending Christmas presents to my daughter and her family in Alaska. She lives out in the country and has a PO box in town as they won't deliver to her physical address. Being new in the community, she has no other physical address but the post office. Forever 21 insisted on having a physical address but failed to send me a USPS tracking number until the day it arrived at the post office. By then it was too late for my daughter to get to the post office to retrieve the package so USPS sent back the package to Forever 21 at the end of their business day. I got an email from the customer service person saying they would mail it back to her PO box once they received it but then refused to do so when the returned merchandise arrived. We asked the USPS office what we could do. They said we could use their physical address instead as that is what other postal box customers do when they need to have a physical address. But Forever 21 said they couldn't "verify" that address and refused to mail it without a different physical address. It has taken 4 weeks and my agreeing to a full refund plus shipping charges. I don't have this problem with Lands End, Amazon, QVC and various other companies I have used to mail her things. I usually go to a physical Forever 21 store each year to purchase her gifts but decided this year to use their online services since I was going to Alaska for Christmas. My advice is not to use their online so called ordering service because if you have a problem their "customer service" is not located in the United States. They don't keep their word and can't be trusted. And their "sorry for the confusion" just doesn't cut it. read more