Brought my laptop in for a health check and virus software install. Ray couldn't have been more…read morefriendly and helpful.

I went to this shop based on a recommendation. I specifically asked to have a customer-provided 2TB…read moreNVMe SSD installed in the main slot with Windows on it. First visit: Charged me $72.50. When I got home, Windows was still on my old 1TB drive. The new 2TB SSD was just showing up as extra storage. I had to drive back, and they charged me another $145 to finally move Windows to the new drive -- for a total of $217.50. For comparison, another local shop quoted me $100 for the exact same job. When I questioned the price, the supervisor told me "my 12-year-old could install Windows on this computer," which really shows how overpriced the service was. When I picked up the laptop, the technician (Davis) said to me "I hope you don't feel swindled." That says everything. The work is finally done, but I feel significantly overcharged for what should have been a simple job. Would not recommend.