Here is my story about Jerry and a pontoon he lovingly calls old faithful. Be warned Jerry does not set anyone up for success. I was down in Florida last week to spend time with my family and go fishing. Everything was going great until we met Jerry. Jerry had been contacted before our arrival and a pontoon boat was reserved. The morning of our rental Jerry was late delivering the boat, which I must say was in terrible shape. This pontoon was old, tired, and probably/hopefully in a recycle yard by now. While dropping off the boat Jerry stated that the cleaning lady that cleans the boat never showed and that there may be a slow leak. Remember the phrase "slow leak." The deck has folding chairs for seating, broken railings, wires hanging from the engine into the water, a throttle that has way too much play, and an anchor that if thrown overboard as delivered would have found a permanent home at the bottom of the bay. It was missing a tie off rope. So before we took off on our late start to fish we called Jerry and ask him to bring us a rope for the anchor. His shop was oh 100 yards away from where we were waiting on the dock. We gave him the driveway gate code to deliver the rope and waited. Jerry had forgotten the code and gone back to his shop. So what a normal person do if they forget a code on their way to deliver a much needed rope to a customer? Maybe call them back and ask them for the code again... Nope, he left and we sat there. 15 minutes go by so we call him back. We called him again and asked him again to return with rope. His was given the code a second time. At this point I feel like we were being pranked, so walked out to the gate to ensure that Jerry couldn't forget the code again and escape. Well, he had forgotten the code again and was turning his car around when I walked up. He handed me some rope and asked me to take some pictures for him while we were out fishing. I said sure and started walking back to the dock when I was met by a family member who saw me walking with the rope. We started unwinding it when we realized he had given us an old rope that was worn in half leaving us with two sections of maybe 5 feet and 10ish feet. Way too short for anything. Deep breaths were taken. By this point everyone had come to the conclusion that Jerry is either completely incompetent or malicious or both. Anyways, we end up borrowing a rope from another boat to save time and set sail in the "old reliable" pontoon boat. Fishing and having fun were the priority and we were trying not to let this guy ruin it. The positive attitudes were shattered when the boat started sinking on our way back in. It was noticed on our way out that one side of the boat sagged a bit more than the other. We figured it was normal for such an old reliable boat with a slow leak. Funny, I guess leaks can get progressively bigger. We limped old faithful up to the first dock we came across and called Jerry. Of course he blamed it on us. Jerry's m.o. is to promise the world while trying to be your best friend. If the customer finds a flaw in his service or product he automatically blames someone else. Jerry the poor victim. Everyone has met a person in their life like this and I hope you all stay clear of this scam he calls a business. He literally ruined one of our vacation days by providing terrible service, a defective product without even an apology or a hint of remorse. read more

Man...I'm SO torn writing this review. First off, don't go by whatever address or store hours you find online. Just call the number listed, and you're almost certain to get Jerry. Jerry is quite the character. He's a super nice guy that truly means well, and certainly cared about our business. My wife & rented a paddleboard for the week, and also took a pontoon boat our for the day to go over to Dog Island. The paddleboard was in overall decent condition for a rental, so no complaints there. We met with Jerry on the morning of taking the pontoon over to Dog Island at the shop to go over some things & how to follow the channel markers. My issues with this whole operation began when we went to get on the boat. He assured us we were taking out his "nicest boat". A 2013 Bentley. ALL of his boats are run down. BAD. He literally had to move parts left from another boat for us to board ours. The seats were destroyed. The deck had soft spots. The pontoons are dented. The gates were either broken or missing. The steering wheel was held on with 3 metal screws. The trim on the motor didn't work. However, he did show me how to hold the connectors on the battery just right to get it to work. The gas wasn't full. He assured us we wouldn't need gas, but had me go get some anyway. I'm not sure how much was in it, but we ended up getting $57 worth of fuel! Anyway, once we were off, our trip was fine. We went and checked out Dog Island and had a good time. We were able to push the boat right into shore to load/unload and left it anchored out a ways. I didn't see any ladder on the boat at all. So if you wanted to swim elsewhere, be careful. We saw tons of dolphins, and were able to get ahead of them and let them swim right past the boat multiple times. That was especially cool. I will say, the wind was blowing 15-20 out of the west, which made navigating a pontoon boat back due north to the dock a little sketchy at times. All in all, it was a pretty good experience. Forgotten Coast is the only place in the Carrabelle area to rent kayaks, paddleboards or boats. So, if you're not wanting to drive out to St George for your rental needs, you'll be calling Jerry. I feel like Jerry knows this, and doesn't feel the need to keep up his boats. Personally, I didn't mind the aesthetics to an extent. But had we been on one of the other boats, I would've been a little pissed. Bottom line, I would rent from Forgotten Coast again. But they've got to put some $$ & TLC into those boats. read more

Forgotten Coast paddle sports is run by an awesome dude named Jerry. Quite an interesting and fun person. He cut us a pretty cool deal and we we're able to have one hell of an adventure. Boats are a little older but still a fun time. These boats are not for beginners. Make sure you have a lot of experience when taking these boats out on the gulf. Was able to see really cool dolphins and stingrays out at dog island. Highly recommend going to this place and enjoying a day or 2 out at dog island. read more

I would love to write a review but seeing as how I can't get anyone to answer my calls or return messages, I'm a little stumped. Maybe he doesn't need any more business? read more

We rented a boat from Jerry and spent the day on Dog Island. Highlight of our vacation! reasonable prices and friendly service! Highly recommended! read more

Great equipment. Delivered to our rental home. Great customer service. Thanks Jerry and Dave!!!

Please read this entire review and be cautious when you rent from this place! Jerry will lure you in with a "stupid deal" because he "wants your business". Inspect all equipment thoroughly before paying for anything!! When you first walk into the store, it smells like an ashtray. He talked for about an hour and we left afterward with a headache. Even the kids complained about the smell. I think they live in the store. There was trash all over the coffee table and the place was not clean. There was even a cigarette burn on the toilet seat! Jerry has no paperwork for you to sign. He does not ask for you to show your ID or boating license, and he even told us where to go so you "won't get caught" for driving without a license and made sure to inform us "there is no Coast Guard around here". I assume he was insinuating that the two 12 year old boys with us could drive because the oldest person in our group was 33 yrs old and we have our boating license and all have ID's. We didn't see the pontoon boat or jet skies until after we paid for everything. All equipment was in very poor condition. Jerry told us the boat was a 2015 Bently. Every seat was ripped and taped with clear tape. There was not enough life jackets for 8 people total and definitely none to fit the kids. Luckily, we always bring our own for the kids. There was no ladder for the boat, which scares me. We didn't notice that until after we left. No radio. The boat was NASTY!!! Stuff was smeared all over the seats. Cigarette ashes all over the boat. (Deck hands were smoking on the boat when we got there. On the bright side, they were very nice people though! :) Empty water bottles/trash, dirty water was under the seats. I wouldn't put my beach bags inside them and our food definitely was not going in there! The jet skies were very old, faded and looked like trash. We were told one of the skies would do 60mph. The fastest either one got was 29mph and multiple times we had to restart them because they would not go over 5 or 6mph. We were told that was "a safety feature". None of the gas gages work on any of the equipment, we were even given an extra gas can in case we ran out of gas! The worst part, was the weather! I know Jerry didn't have any control over the weather, but he told us many times it "was going to clear up. It never rains on dog island". It was thundering and lightning when we left the dock. We should have never left the dock but we were encouraged to go. It rained and continued to thunder the entire way to dog island. Jerry told us he had a house on the island and we were to use that as a safety shelter. As soon as we got to the island, we got under the house. The house belonged to someone else and they did offer us to go inside to get out of the weather. We didn't want to intrude so we stood under the dock, soaking wet, and cold. There were no benches to sit on, like we were told. After 30 minutes of waiting, we called Jerry and told him we were going back. He again encouraged us to stay, saying "it is going to clear up". The kids were miserable and cold, so we headed back to the dock. Again, with it raining the entire way. He encouraged us from the very beginning, multiple times, to go out on the water, which was very dangerous! After getting back, Jerry told us that he was going to charge $200 because he "had a lot of overhead already in the gas and getting someone out there to help". Then he heard how bad everything was so he said he would charge only $150. Again, knowing he has no control over the weather, we agreed to pay $150 for HIS TROUBLE! He asked for our credit cards to issue a refund and charged both cards again for a total of $450, instead of refunding it!!! Jerry acted like it was a mistake AFTER we noticed it, but continued to charge the second card!!! Again, he apologized and acted like it was a mistake! He then proceeded to charge us tax on the entire rental price! I confronted him about it, and told him I knew he wasn't going to count the total amount as revenue at the end of the year. OF COURSE, he acted like it was a mistake.... AGAIN...., but had trouble figuring out the math. He made sure to tell us multiple times that "nobody else would give you a refund after you leave the dock." WE were charged TWICE for the rental and still HAVE NOT received any refund! We have rented multiple pontoons and jet skies everytime we go to the beach. We have NEVER encountered this condition of equipment, let alone how unprofessional this company was with everything. We have NEVER been charged twice for ANY rentals! We are letting our banks deal with this issue at this time. Just be CAUTIOUS, inspect all equipment, and listen to your instinct, because we didn't and got SCAMMED!! Be aware, when you are offered cheap prices, you get what you pay for! read more

Awesome owner, awesome staff, always friendly and accommodating and ALWAYS a great time! We went down over fourth of July and had an absolute blast! The staff will give beginners a tutorial on paddle boarding, and they'll load you and your gear up and drop you off up one of the rivers north of Carrabelle so you can paddle back down. Highly recommend Forgotten Coast Paddlesports for anyone wanting to get out kayaking or SUPing! read more

Rented double kayaks for the week. Fun time. Well worth the money! Fast, friendly, excellent service and delivery. Will call Jerry again next vacation. read more

Be Forewarned! Our vacation to Cape San Blas was planned around the scalloping season. When the harvesting time period was delayed in the area, we looked for an outfitter further east. Jerry, the owner of Forgotten Coast Paddlesports, made all kinds of great promises. He said he would set us up for a successful scalloping excursion with a guide, so we booked it. While driving to our appointment, an hour away, we unfortunately got a call from Jerry with various reasons as to why we needed to cancel and reschedule later in the week. Three days later, we met Jerry at his store front. He handed us 3 life jackets (2 adults, one youth) and told us to meet the "guide" a few miles away at a small marina. He warned us that the guide he was going to assign to us initially got hurt, and he was sending his mechanic who knew "every bump in the bay". We met this mechanic and his girlfriend at the marina and boarded a "decrepit pontoon boat". Our group consisted of 5 adults and a 2 year old plus the "guide" and his girlfriend, which gave us a total of 7 adults on board. Fortunately, we brought our own life jacket for the 2 year old, but there were no others on the boat. ...7 adults & only 2 adult life jackets...hmmm. The old boat had seen much better days, the railings around the perimeter were broken and loose, the gates non-functional. As we idled out of the marina, our mechanic tried to increase the speed only to have the engine fall flat, sputter and stall over and over. He instructed his girlfriend to pump the fuel primer bulb continuously to keep it running as we slowly edged into the bay. After going perhaps 1/2 mile at a crawl, we stopped for first jump in the water. Guess what...no anchor on board. We snorkeled around and couldn't find any scallops, so we wanted to move. At that point, we discovered we didn't have a ladder to get out of the water and onto the boat! Trying to haul ourselves onto the deck was not easy and resulted in many scrapes and scratches. Did I mention there wasn't a Bimini top on this barge? Jerry advertises on his website that "all pontoons are Coast Guard certified and ready for a day on the water" and "All rental rates include life jackets, Bimini tops, and a full tank of gas." We were baking in the sun. There are no pictures of this boat on his website...no surprise. What a joke of an outfitter...Jerry hasn't responded to my email requesting some sort of restitution, yet I'm certain he will respond to this review that it isn't his fault, just like he did with the last complaint the same week with another customer who had an extremely similar experience. Very Poor customer service Jerry! read more