I had to cancel due to having covid. They refused to refund me and said I can have the date moved…read more I contacted back, the literal CEO, who was condescending and sarcastic. Essentially, go to the course if you have covid because the CEO himself cares more about his profits than your loyalty. I explained that it's quite literally impossible for someone to know 24 hours in advance that they'll get COVID, that doesn't seem to matter. He said something along the lines of: "well maybe if it's emotionally or psychologically easier for you to accept-" excuse me?! That's how you talk to a customer? Absolutely pathetic, stay away from them and go directly to the Red Cross for your course. Oh and if you feel like being mansplained, he'll gladly help with that. I feel bad for the poor employees who work there who must get humiliated and likely fired when asking for a day off, getting COVID or having someone die in the family. Impact Santé needs their money first!