I am fairly new to the complex I live in but the workers are super sweet and ive never had an issue…read morewith them being unprofessional. Only 2 things i could complain about but Im sure they will be handled in no time. I really love how fast their maintnance team was with fixing my ac! I was not expecting them to get it done so fast but man they were on point! Also miss Krista in the office always has an upbeat and cheerful voice when i call. Serreta Properties is the place to be!!!! Megan Bohon

Let me just say that I recently had to get Tags renewed and found out that we were owing 67.00…read moredollars in a Sanitation bill that we shouldn't have incurred since we didn't leave any trash. They even kept a large amount of our deposit, claiming we owed them for cleanup even though I left the place very clean. I even had someone come and clean the place professionally. On one occasion when the Central Heating Unit wasn't working, Maintenance kept telling me that nothing was wrong with the unit. This was in the summertime and We as a family couldn't deal with the heat in the house. I kept pleading with Maintenance but no action was being done on there part so I called Grisham Air Care, and he found out that a part on the unit needed to be replaced. When Tim saw the Grisham Air vehicle he came to our house, I stated to him that the Tech found out what was wrong with the unit. The first thing he said was oh there's nothing wrong with the unit all the while the Tech was explaining to him what was wrong. Tim declined for him to replace the part that had malfunction. Tim the said that I can pay to have it fixed and It would deduct it from your rent. Well I later was stuck with the bill in the amount around 200.00 dollar's. I don't know how other people are treated but it's a shame how the business treated my family. I wish I would have taken them to court about this matter but at the time my disabled Veteran husband was not well and had continued to be unwell. Serreta Properties just didn't care. I believe that the owners live out of state and they don't care either. I also had my 5 year old grandson that I was raising at the time when all of these things were happening. I was really stressed!!!!! But they didn't BREAKE me because I'm strong. And I believe in KARMA !!!!

My mother has been a tenant on the 3rd floor for years. She recently injured her hip and can not…read moreget up & down the stairs. Upon inquiring about moving to the 1st floor, she was informed the only way out of her lease is death or deployment. I am beyond mad!!!

The apartment complex is amazing however the stuff come out to be standoffish and rude most of the…read moretimes. I would of given 5 if they had better customer service. Year round the apartment complex is fully occupied and there is waitlist so they don't try to earn anybody's business or any thing.

I moved in a month ago. So far, so good. I'll start with cons -- walls are kind of thin so you can…read morehear some of what's going on next door, but it is an apartment building so that can somewhat be expected. The refrigerator makes a weird noise for some reason, can almost sound like knocking. It doesn't bother me anymore now but was kind of creepy hearing it at night for the first time while I was in bed. Neighbors are good, they're not too loud and seem generally peaceful. Every once in a while you'll hear what's going on outside - but again it's to be expected. It's never 100% quiet and private in an apartment complex. Pros are the gym, and the apartment I have has been recently updated. It was clean when I moved in and the carpet was brand new. The property itself is kept clean and it seems as though management has ensured that no riff-raff goes on or allow questionable people to reside there. We actually have a new manager now though so I'm hoping she'll continue to keep the place running smoothly.

From the owner: Welcome to The Crossing at Thornton Ferry, where comfort meets convenience in the heart of Hot…read moreSprings. Located on Thornton Ferry Road, our pet-friendly community offers a range of spacious one-, two-, and three-bedroom apartments designed with your lifestyle in mind. Enjoy modern amenities such as a refreshing pool, a 24-hour fitness center, and covered parking. Our community is nestled near lakes, trails, shopping, and dining, providing easy access to the best of Hot Springs. Experience the ease of online rent payments and 24-hour emergency maintenance. Visit us today to discover your new home at The Crossing at Thornton Ferry and schedule a tour to see why our residents love living here.

West Shores did great putting up pretty Christmas decorations throughout the building.read more

The care associates are so nice and always willing to help with a smile on their face. You do not…read moresee them on their phones like other places we visited. The are there to help, and I so appreciate each every one of them. The housekeepers keep everything so tidy. The food is great, especially breakfast; where you can order your eggs any way you like them. Patricia

Lived here with my wife a while back. The apartments are a good size and decent quality, but for…read more$550 a month in Arkansas, I'd expect a little better. The worst part of these apartments are the tenants. Many are loud and noisy, and many look as if they are either on drugs or selling them. I'd pass on these apartments, but then again, I'd pass on Hot Springs altogether. It probably is a fairly decent complex considering the hole of a city that it is in. Amenities: Pool- Nice if you can get it to yourselves right after the once a week cleaning. Not sure that I'd trust it after others were in it, however. Definitely not a place I'd want to be when "neighbors" were in the pool too. Club House- Nice spot to rent out for a party or something. The upscale-ish ambiance is totally out of character for the complex, however. Dumpsters and Laundry Room- They are communal. Use the laundry area at your own risk for that reason. There are not laundry hookups in the apartments, however. Comes with: Fridge, Dishwasher, Range, Heating/Cooling System.

I lived in these apartments and Ronda is the rudest person I've ever met. My son accidentally…read morespilled sugar in the kitchen and of course I cleaned it up. I was told to move because I had too many people coming in and out and I was cleaning my apartment in the middle of the night. I vacuumed the sugar that was spilled and it was before 9 pm and I had 3 visitors the entire time I lived there. As I was moving they let themselves in and threw 2 big boxes of my dishes and other personal items awa. I didn't get my deposit back. The lady that lived next door I knew personally and she complained constantly along with having to deal with Ronda's hateful rude unprofessional attitude. The owners are just as bad as she is. It's a beautiful place but they watch your every move. My boyfriend lived on the opposite end and Ronda wanted to date him so of course they would cater to him. I don't recommend these apartment as long as the current owners and Ronda are there. Very unprofessional and very rude people

We have lived here 9 months. We have grown so much in life and are the happiest we have ever been…read more BUT the property manager, Ronda, will make it her life mission to make YOUR life while living here HELL. We've constantly been picked at. They lost our rent back in June and didn't file a police report until August. (I have proof). And kept nagging US about it like it was our problem. The detective was even annoyed with Ronda on this occasion. And then today we get notified that the owner will be coming by in the morning to remove an extra filter we have in the AC. We never denied them coming into our unit, just simply asked to be present and that's when she TEXTED, because I guess she doesn't know how to have a professional conversation by phone or in person, that we are always irritated about something and we weren't aloud to renew our lease come December. My husband is a maintenance man and could do that himself. They just wanted a chance to snoop around in our stuff and TRY to find another reason to evict us. And we're so confused as to why?!? We are awesome people and renters. We are CLEAN people. We don't drink or do drugs. We pay our rent on time every single time. Our dog is well behaved and clean. It is so sad that the owner, Kathy, wants someone like Ronda representing her business because she is so unprofessional and tacky we avoid her at all costs. They have stated that we cannot live here when our lease is up in December. And have declined our phone calls or offers to have meetings in person. And for why? Because you're intimidated for some reason and don't like us? What a JOKE! I know these are decently priced apartments in a decent location but my car has been broken into and I've had instances where someone has tried to walk in my apartment in the middle of the night. Ronda and Kathy do nothing about it. The rules state in the contract only one pet per unit at a max 25 pounds and must be leashed outside. Well we got charged by a 70 pound pit mix breed dog on the ground unleashed at 9:00pm at night. We've made several complaints out of fear from this dog. Ronda has two dogs and a cat! Haha. You won't live here long if you choose to rent here because she will find a reason to kick you out on the streets if she does not like you! She breaks every strict rule that she applies to tenants also. Now I will make it my life's mission to steer people from renting here.

I lived there from 2008‐2015 and loved it. The property is so close to everything downtown that I…read morerarely had to drive any where. There is a cool farmers market at the bottom of the hill, too.

I have lived here for two years and I love it. The view of the downtown area is incredible! I love…read morethe high ceilings, open floor plan and HUGE windows. I have found management to be quick to fix problems and super nice. I do not understand the above bad review, I have had the reverse experience while living here. I have many friends who live here and have never heard such bad things from any of them. It is really a great place to live, and I wouldn't want to live anywhere else.

It is absolutely vile, disgusting and heartless to require someone to declaw a cat before living…read morehere. It's clear from the other reviews that this is obviously a horrible place to live so hopefully you're not choosing to live here at all.But especially don't live here with a cat or please find some other solution. Declawing is extremely harmful and painful for cats. And is ILLEGAL in some states and the ENTIRETY OF EUROPE because of how inhumane it is. Below is information from the humane society. Please don't put your cat through such an awful procedure. "Why is declawing bad? Declawing can cause paw pain, back pain, infection, tissue necrosis (tissue death) and lameness. Removing claws changes the way a cat's feet meet the ground and can cause pain like wearing an uncomfortable pair of shoes. Improperly removed claws can regrow, causing nerve damage and bone spurs. For several days after surgery, shredded newspaper is typically used in the litter box to prevent litter from irritating declawed feet. This unfamiliar litter substitute, accompanied by pain when scratching in the box, may lead cats to permanently avoid using the litter box. Some cats may become biters because they are in pain and no longer have their claws for defense. As a veterinary student, Dr. Christine Schelling once saw a cat hurling himself against the sides of his cage because of the pain after his declawing. "I swore I would never do a declaw surgery," Schelling remembers. A few years later, she launched declawing.com, a website that educates cat owners about this often-misunderstood surgical procedure." Cited: https://www.humanesociety.org/resources/why-declawing-bad-your-cat#:~:text=Declawing%20can%20cause%20paw%20pain,nerve%20damage%20and%20bone%20spurs. "Before you make the decision to declaw your cat, there are some important facts you should know. Declawing is not like a manicure. It is serious surgery. Your cat's claw is not a toenail. It is actually closely adhered to the bone. So closely adhered that to remove the claw, the last bone of your the cat's claw has to be removed. Declawing is actually an amputation of the last joint of your cat's "toes". When you envision that, it becomes clear why declawing is not a humane act. It is a painful surgery, with a painful recovery period. And remember that during the time of recuperation from the surgery your cat would still have to use its feet to walk, jump, and scratch in its litter box regardless of the pain it is experiencing. Wheelchairs and bedpans are not an option for a cat. No cat lover would doubt that cats--whose senses are much keener than ours--suffer pain. They may, however, hide it better. Not only are they proud, they instinctively know that they are at risk when in a weakened position, and by nature will attempt to hide it. But make no mistake. This is not a surgery to be taken lightly." Cited: https://www.declawing.com A video about how absolutely heartless declawing is: https://youtu.be/gFeC3lM02sc?si=PNwAq3XaGrtOonE- Please please please do not do this to your cats. This establishment should be ashamed of themselves for promoting such a heinous act. Just don't allow cats if you don't like them, nbd there are plenty of other places that accept them with open arms. It takes a special kind of evil to request declawing instead of just not allowing them in the first place.

I cannot believe what they are charging me for after living in the same unit for five years. Never…read morea late payment, never a complaint against me, and they are charging hundreds of dollars, and eating up my security deposit for what should be standard in between each and every tenant, carpet cleaning and slapping a coat of paint on the walls. They also charged me the daily cost of power between my agreed upon final date in the unit and the day the next tenant moved in. Totally unscrupulous behavior. I would not recommend anyone moving in here, just read how they treat people moving out. This is SOP for them and I sure hope someone takes them to the state. This feels like a violation of tenants rights laws.

Definitely needs attention and cleaned. The security of these apt are terrible. The main house door…read moredidn't work correctly. Septic was coming out of ground. Don't choose this place.

I'm easy to please and do not need much. I've recently moved to Hot Springs and I knew it would be…read morevery different from where I come from. I like the cheap rent here however one thing to be aware of is the cleanliness of this facility. I scrubbed every wall and cabinet and door knob with bleach the first few days after moving in. I see roaches often. My bathroom floor around the toilet and the tub is soggy/sinks in. I do not use my oven since the knobs are upside down. I use the pool and the washer and dryer facilities. Some of the tenants can be a bit sketchy, I think I had the worst and loudest neighbor. She has people over all night and I cant sleep in peace. You pay for what you get. This place needs New appliances and a deep cleaning.