I've been seeing Dr Kim at Fort Lee Vision ever since I moved to Fort Lee. My experience overall has been positive. Her staff is professional and there's never usually a wait to see her. During my vision exam, Dr Kim was very thorough in her questions. Her associate, Kiara, was very patient with me during my appointment (it was my first time trying on contacts). They do charge a fee for the contacts training. I believe that's standard (but as people below noted, the fee is quite high at $70). They do provide trial lenses though and a follow up appointment included in the fee. In terms of their collection of glasses and contacts, they don't have a ton of variety but they can probably order other glasses to their store. I don't really think the negative reviews are justified. I received good service and I would continue coming back here. I think the optometrist is good and the staff is organized and professional. read more

Stay away from this practice. It is a rip off. I was given three diferrent prescription, charged $360 for a pair of glasses on top of my vision insurance charge and when I did not see much in my new pair of glasses, this doctor refused to take the order back for refund. Horrible experience. read more

This place is a disaster!!!! Originally they sold me a pair of Lindbergh eyeglasses for over $1000. the glasses broke a couple months later & they refused to replace it then I found out they don't even represent Lindbergh eyeglasses so they made me buy another pair with a small discount and they charge me full price for the lenses which I got the highest quality possible than the coating wore off, and when I went back they did nothing about fixing Stay away!!!! read more

They are not accredited BBB business. So fake, so what else are they lying about. I would not go there again read more

Fort Lee Vision - This is a lie - Eyewear & Opticians Near Me - Fort Lee, New Jersey

Well, it was time for my exam and new contact prescription. I had a bad experience with a chain store and decided to go to a local small business and give them a try. I researched a few that handled my insurance in the area and I decided to give Fort Lee Vision a try. I walked in and the receptionist/Tech took my info and did a preliminary exam. I then saw Dr. Diane Kim and chatted a bit and she asked some questions and proceeded to the exam portion. She corrected my prescription and I can see better and read with my multi-focal lenses. I would give her 10 stars if I could. Thx LY read more

Staff changes too much most likely because the owners mistreatment their employees. Wouldn't go back, there staff is great but the employers are demeaning. read more

Worst experience They charge me for contact lenses fitting (5days sample not for sale item) as $115. $80 for that fitting lenses $35 training fee which is teach you how to wear the contact lenses. They said that training is mandatory under the law. You don't have choice to reject it. Is that make sense? read more

This place is just alright. The one thing I did really like about this place was the communication. They text you about your appointment, and are pretty flexible if you need a reschedule. The people who work here are definitely nice and it's a friendly office. I enjoyed my front desk and eye glasses adjustment experience! I didn't really feel positive about the doctor, however. During my eye test, she kept leading me toward a specific answer, like "oh, this one looks better than this one right?", and "oh, are you sure you think this one looks better?". I'm sure she's the expert and knows best, but it felt like my eye exam was just me agreeing with her and even if I didn't, I'd end up agreeing with her. The questions were a bit leading, but maybe it's just something I wasn't used to. I also felt like they were trying to upsell me the entire time, which made my experience a little less positive. Overall, I came here because I was in the area and this office was close by. It does the job and you leave with what you came in for. read more

Owner is a con artist - cares more about profits than the clients. Only reason this business is still going is because of employees like Elaine. Her poise, empathy, and customer service is top tier. Props to her for being so good to the customers that come in. You can find better doctors elsewhere. Dr Kim is an entitled snob who thinks shes on some pedestal. There are so many wonderful and kind eye doctors out there, this place isnt worth it. read more

My previous review was deleted from google reviews but it should be well noted that the owner is very aggressive. Back on March 23, 2021 I saw something absolutely horrific where the owner proceeded to attack an elder costumer. The owner appeared to be instigating the situation by knocking the poor man's hat off and that made the old man aggravated and raise his fists. That is when the owner punched the costumer and the old man fell to the ground, An ambulance was soon there after as well as the police. But no arrests were made. Later on the business replied to my comment and they had the AUDACITY to say "IT WAS A FORMER EMPLOYEE AND THAT THE OLD MAN WAS NOT A COSTUMER" When I was the one who helped the old man who was asking status about his glasses and I STILL see the "former employee" going in and out before business hours therefore making him more than a regular employee. Just wanted to shed some truth on this matter and for this to stay on record. read more

Fort Lee Vision - Eyewear & Opticians Near Me - Fort Lee, New Jersey

Unethical! And it's really too bad because I'm supportive of small family owned/operated businesses. The owner seems to like to belittle her staff as though they're cattle. Furthermore, what was unbecoming was when she did it right in front of the customer (me!). I once intercepted by telling her that her intern was doing a great job...for her to reply, "NO, he NEEDS to learn." I get it, but the poor kid's lack of self-esteem withered away. Additionally, I felt probed and interrogated during the examination with questions like, "Where do you live?" "Which Street?" I later knew why she asked...it was to upsell the designer collections and also to size me up or down. I went there only for convenience and because she accepted my insurance. But no more. Horrible experience(s). Advice: Walk a few stores down to Walgreens to take your blood pressure afterwards...you may find that it spiked. Far more opticians around the area. Reading reviews matter! Wonder if the positive reviews are from family members/close friends. Seems the owner selectively replies to 5-star reviews only. Photo: I guess part of the job description is to sweep floors. There seems to always be a "Help Wanted" sign. read more

Fort Lee Vision - Eyewear & Opticians Near Me - Fort Lee, New Jersey

See all

Terrible service. Lost my outside frame and lenses while being shipped out for new lenses. Blaming on UPS and did not have a tracking number. Dr. Kim who had examined my eye sight scared the hell out of me saying that I have a double vision and might have had a mini stroke which prompted me to go see a doctor right away. All the test came back negative. Meanwhile they are not responsible for my glasses when shipping out outside frame. Lost about $600 worth of glasses and new frame. To make things worse, I went to LensCrafters and got new glasses with Dr. Kim's née prescription but something must be wrong. I cannot see anything with new glasses. She must have got me the wrong prescription. Lost more money since I have to get another eye exam. read more

Staff is rude. Doctor tries to convince my daughter not to get contacts. Didn't want me in room when she did eye exam on my 14 year old son. Purchased overpriced frames and even extra to thin out lenses for him. Lenses kept popping out. Kept having to bring them back. Girl kept blaming it on prescription. Then told me frames seemed to have shrunk. Then told me she could only send them back to insurance. That they were go blame. My son will have to wait for two weeks without any glasses. Didn't even try to expedite the glasses. I have four children who already require lenses. Will never go there again. read more

The representatives there are extremely pleasant. The glasses i purchased were superb. Im happy i came here. Their selection are sensible priced for everybody budget. The store has the least expensive set for around $70 plus tax. I bought an extremely good quality pair of glasses for around $300. They work great, no glares, fit comfortably and look amazing. I came to the store around 4:30 on a saturday. We strolled through the counter and the sale rep was there to help immediately. I chose my frame and was directed to the eye exam specialist inside who then ran through the eye tests to determine the current number on my prescription and the frame compatibility. It took around 20 minutes or so, she was very friendly and knowledgeable during the eye exam. Afterward they told me my glasses will be ready the next business day at around 2pm. I came back on monday and my glasses was ready. The counter rep told me that i should try it on to make adjustments to the fitting. I put on my new glasses and i look awesome with it. I absolutely love my new glasses. I would come back here again and i definitely recommend this store. Thank you. read more

Fort Lee Vision - Eyewear & Opticians Near Me - Fort Lee, New Jersey

As a former employee is unfortunate to need to rate a business at a low caliber. I was once told by an established customer that Dr. Kim would often hired but; the employees were never constant and/or consistent in remaining. A functioning business consist of a leader who's a patient individual willing to teach. We live in an era where patience and compassion should be adhere. I worked for a short period and instantly experienced unprofessional guidance. The whole business from the bathroom, break room and the real plants on display were highly neglected. Contact lenses meant to be distributed for free; were being sold. Affordable glasses hidden to lessen the choices in options. I experienced psychological abuse and manipulation in the form of Dr. Kim wanting to control her expectations. We are not robots! We are human beings! Dr. Kim has spoken about not being interested in servicing the black and brown community. The lack in her persona and customer service skills is evident. I was eager to work and provide for my daughter. As a mixed race individual I wanted to make everyone feel welcomed. I wanted to make use of my traits while working an intricate but, important position. My time and energy was taken for granted. I was presented with an illusion. Dr. Kim's place of business is an unfit environment. read more

Because I got threatened by legal action, I have to give a more pleasurable review of this place. Even though it has been two years since I came here, I felt the need to go back here on Yelp to give them a much needed review. This place is horrible. Dr. Kim, will up sell, as a salesperson, and will go to the ends of the earth to suck the money out of you. (this place is comparably more expensive than others) She gave me a prescription that did not fit me comfortably, and I had to change it afterwards. Her lack of care for patients as I have experienced and concern for proper care will bar me from coming back again. read more

Fort Lee Vision - Rather than offering better customer service after I gave them a bad review, their manager threatened to sue me. - Eyewear & Opticians Near Me - Fort Lee, New Jersey

See all

This review is based on visiting the establishment on three different occations. Came here since they welcome walk ins. Initial visit was for someone else but, she was so happy with her prescription and the ease of in and out, I decided to give it a try as well. Called on a random Thursday evening and confirmed that it was ok to do a walk in. I wanted a place to get new prescription for contacts & glasses without all the fuss. They seem to accept most major insurance. Ample parking in a private lot, small but clean space and friendly staff greeted me. Optometrist was very through and she took her time without rushing through. Once exam finished, I picked out a frame and was quoted one weeks time for the glasses to arrive. There are several options for frames arranging from just over $100 - $300+. Upon follow up visit, they even provided me with a sample pair of contacts as back up while my order arrives. I love my new glasses and will recommend this place to those looking for great pair of glasses or contacts. read more

Fort Lee Vision - Eyewear & Opticians Near Me - Fort Lee, New Jersey

In hind sight this place is overpriced. I ended up saving a lot of $ going elsewhere. I only came here twice (once/year) years ago. I won't be coming back here. read more

Where do I start. A customer who came in after me was seen before me and the doctor is very rude and dismissive toward her employees. Maybe it's warranted though because her employees seem to have no idea what they are doing, but it's still very unprofessional. The other people who have commented on here about how expensive the glasses are, are not exaggerating. And this wouldn't even be that bad if their cheaper glasses were a real option. But these glasses look and feel so cheap that I couldn't help but think I could have 3D printed out a better pair myself. I recommend going elsewhere unless you want to waste 3 hours here and leave feeling ripped off. And they don't let you use their bathroom, by the way. The only pros are that her employees were at least friendly enough and the place was clean. read more

Decided to get contacts for the first time after wearing glasses for over thirty years and everybody was extremely helpful. Dr. Kim is a terrific Optometrist and her staff is very pleasant and professional. If there's one suggestion I have, it's that Dr. Kim perhaps not be cross towards her staff in front of customers. Other than that, can't recommend enough! read more

Be very careful and inspect any product you get from this place it can be counterfeit! Paid for a pair of Prada glasses and the temples/arms were different!! read more

This place was unprofessional and I left the place feeling frustrated. The doctor was inconsiderate and has poor manners. I couldn't stop cringing as I observed the doctor patronize her staff in front of customers. I felt rushed during my exam. The prescription I was given was not correct and made my vision blurry. The service was so terrible, I was scared to go back to fix my prescription. I ended up going to LensCrafters. read more

Freshly graduated from college with a new job, I moved into the area about two weeks ago and looked up the closest place on Google for a contact exam. Fort Lee vision came up. Going here was extremely intimidating. No one was friendly. Dr. Kim bullied me into getting glasses I never wanted. Yes, I paid for them and everything. I feel stupid about it. But she talked me into getting over priced glasses. She didn't even help me pick them out, just left me in the store by myself. I've never felt so discouraged in my life. I originally had dailies thanks to my dad's insurance. However, now that I'm on my own I was looking for something less pricey. When I told Dr. Kim that I wanted to switch to monthlies, she basically convinced me not to. She told me I had to clean and rinse, which is obvious. I wanted her to teach me but she refused. Basically the worst place ever. I made the mistake of not looking at reviews and spending a lot of money when I had very little. Please don't make the same mistake and just go to Bridge Opticians. read more

If you want an eye doctor that gives you fluff, this isn't the place for you. However, if you want a straightforward, knowledgeable doctor who will address concerns you didn't even know you had (i.e. getting your contact lenses fitted), then you should come here. I had no idea that the proper way to get your contacts lenses is to get an exam and get fitted for them, but Dr. Kim explained all of that and more. I was able to make an appointment just a day ahead and they were able to get me in. Dr. Kim is honest and knows what she's talking about. She was thorough and explained different aspects of my eye exam. She was patient about the fact that I have to go back to do the contact lens fitting next week. Her staff are pretty friendly also. Hannah was the one who helped me pick out glasses and she was super patient. I explained to her what I was looking for in glasses and she started by showing me some great frames that were exactly what I had described. It only took me about 10 minutes to pick them out and I'm pretty indecisive. I give Hannah props for helping me choose. She was professional yet when I asked her for her opinion, she gave me honest answers. When shopping alone, I think it's nice to have the people behind the counter give you their input. I'm glad I decided to visit Fort Lee Vision for my eye care needs. They have a great selection of frames that are currently in trend. UPDATE: I have since picked up my glasses and they are perfect. Dr. Kim got my prescription exact and even on the first day, they were really comfortable- I had no headaches and I wore them all day. I absolutely love my glasses and am looking forward to going back to get another pair in the future! read more

Dr. Diane Kim is always so pleasant and caring and after having been her patient for over 7 years, I have only great things to say about her! She genuinely cares for her patients! She is also very knowledgeable and finds/suggests the best approach to issues. The eye exams I receive here are the best ever. Very thorough! The best part - my vision despite my astigmatism is 20/20. Several other doctors had recommended eye surgery but Dr. Kim was able to give me 20/20 vision. She is just wonderful and I been recommending her to all my friends and family!! read more

I came to Fort Lee Vision as I was in need of an eye exam and new contacts. Both the staff and Dr. Kim were very kind and professional! Dr. Kim took the time to explain and review contact options with me and ensure that they were the right fit, and the staff answered all my questions. Definitely recommend this place to anyone in need of vision services! read more

Doctor is professional, precribed the contact lens which fits me. Staff is friendly as well.

I found Dr. Kim to be extremely patient, kind, knowledgable and personable. She spent a lot of time with me and addressed all of my concerns. She is really sweet. I recommend her wholeheartedly to friends, family, and fellow yelpers. The store was clean, up to date, and had very nice frames to choose from. Yes, the eyeglasses were expensive, but then again, where aren't they? Also, the staff was very courteous, and I don't know about you, but I feel like all the other eyeglass places I've ever used the staff were always btiches; not the case here. I'm not sure why there are quite a few bad reviews read more

I don't understand why my review was deleted. Dr. Kim and her manager,Tommy handled all my inquiries and requests. Dr Kim was very knowledgable and kind. They have wide selections of glasses from cheap one to very pricy one. Personally I do not wear cheap glasses. Eyes are way too important, aren't they? I would go to this place if I have any inquries again. read more

I went to get my new prescriptions for my contacts. I honestly think the place is over priced and unfriendly. I wouldn't recommend this place. read more

Too bad I had to give Fort Lee Vision a star at all. Please Do not go to this location. They will rip you off for all they can. I purchased expensive high end glasses with a very strong prescription (without insurance). It took almost 2 weeks to get them after I was told only a few days. After I received them, I went to another Optical for my other child and they got me the same exact pair and prescription for litterally $575 less than what I paid Fort Lee Vision. Then when I came back to Fort Lee Vision to purchase another pair because his glasses was lost. They only offered me only a $20 discount?! What a slap in the face! Especially for a RETURN CUSTOMER! And then when I ask to speak to a manager, they gave me bs excuse for a whole week?! Really. I wouldnt mind if I was just ordering food at a restaurant, but the way I was treated as a cash paying customer paying FULL RETAIL, is absolutely UNACCEPTABLE!!! They treat you like your stupid and will play games with you. Your better off going to Wal-Mart! read more

This is my second time to the store. Honestly I don't feel comfortable there. Frames are overpriced. Not many selections for kids, especially with insurance. Doctor is OK. Last time, the lens have many scratches already within a year. But this time, my son was not able to find a frame that he likes over there. read more

Highly recommend. My family and I have been coming here for 5 years, and we do not plan on leaving. I have been wanting to switch over to contacts for years but experienced several difficulties with other places. My eyes are very unique/difficult, however, Fort Lee Vision worked with me since day one with extreme detail and care. They put the customer's interest as first priority and try to accommodate to the best of their ability. With new additions to the staff, Fort Lee Vision's hospitality has increased in a positive manner. Doctor Kim is exceptionally talented and it is clear she only wants to provide the best care she can. read more

I would love to give this place 0 stars but there is no option. UNDER ANY CIRCUMSTANCE DO NOT GO HERE!! I REPEAT DO NOT GO HERE!!! I am an eyeglass lover. I own multiple eyeglasses and sometimes switch over to contact lenses. However, I like the different styles and looks i can pull off with eyeglasses. I usually go to lens crafters or another korean store near palisades park but checked out a store close to my house in Tenafly in which I bought my new big frames. However, I work near Fort Lee and wanted to check this new place out. Inside it looks great! They have wonderful frames and I was excited to be a future customer. During my quick lunch break I stop in just to make sure the prescription of my eyeglasses. I know I can simply ask the store in Tenafly, but I figured it wouldn't be a problem to double check at a location near my work area. It was unfortunate but the girl at the front was able to dipense that I had astigamatism in my right lens for my eyeglasses but wouldn't let me know my prescritpion which could be simply read off from the machine. I was causing a scene because I just couldn't believe a fellow korean couldn't help another korean. Yet finally a very pale woman doctor came out and mentioned that because I did not MAKE AN APPOINTMENT for a check up she could not help me.Essentially, because I didn't pay for a checkup or for anything else, they can not let me know of the prescription on the eyeglasses I was wearing. (HOW RIDICULOUS! THEY ALREADY KNEW WHAT IT WAS) I called Lens Crafters, Pearle Vision, and even Palisades Park eye glass store and they mentioned that they can simply read off the prescription of the eyeglasses if I bring them in or wear them. THIS STORE WAS A COMPLETE WASTE OF MY TIME. THEY DID NOT WANT TO HELP A PATIENT BECAUSE I WAS NOT PAYING FOR ANYTHING. I coulnd't believe koreans could be so cheap! THey are not hurting anyone by helping. They not only lost a customer but I will let all of my friends know to never go here. I am pleased to find J.K. abnd J.M.s reviews because I completely agree with them 100% and am glad to find out that they are not the only ones who expereinced a horrible time there. THEY ARE ONLY OUT FOR THEIR OWN INTEREST!!!! DO NOT GO!!! HORRIBLE PLACE. HORRIBLE SERVICE WORST EYEGLASS STORE. read more

WORST EVER. I Repeat. WORST. They are only nice until you pay with cash. If you have an insurance, they treat you like sh** if you are not willing to pay for high-end frames and make me like I'm a cheap person and don't even wanna pay a penny for it. I needed a pair of glasses + contact lenses and BE CAREFUL if you are wearing contact lenses!! They SOLD me free trials lenses which they get free flr it!!! And charged me as regular!!! And that pale optometrist made receptionist to lie that the boxes were mistakenly "opened"!!!!!!!! They get free trials lenses which they shouldn't sell to customers, and they sell those lenses to us???? Isn't that illegal?? They also charged me an eye exam fee + lens fitting fee which were ridiculously expensive and braggin abt how the doc is awesome and I shud feel so honored to meet a "specialist" like her. Sucha rip-off place I've ever been to... Ugh!!! read more

Takes an extremely long amount of time to get in and out. Will take walk-ins over appointments- what's the point of stressing I make a follow up appointment if I still have to wait 50 minutes after my scheduled time for a quick check-up? read more

Dr. Kim has been taking care of my eyes for years. I would not go to any other eye doctor because she gives me the care that I need. I have had multiple eye issues and Dr. Kim has referred me to get the best care if she can't take care of it directly. read more

shame on me for not following up on my instinct to avoid this place. I was in a hurry to get a frame and I didn't bother to do a due diligence of this place. I knew i was going to pay a bit more than I should but when I found out these *#&*#))@ sold me a pair of designer frame with more +100% markup, i was fuming. When I saw the same designer frame at one of the NYC optics store, I couldn't believe my eyes!! My butt got taken to the cleaner!!!!! My fault. I have no one to blame but myself and my painful lesson is t/b shared with all potential and future customers of Fort Lee vision: Stay the hell away. Score one for the ripoff artist!!!! read more

The staffs are actually not that rude. But the price seems ridiculous. even with my insurance the total came out as 700 they charge 150+ for just lense and they only showed me expensive frames that costs 500 + there were cheap korean glasses too but they just said "oh that's cheap ones from korea" and made it sound like i'm a cheap person to buy that read more

Dr. Diane Kim and her staff are extremely professional. I am a healthcare provider myself and picky about how I get treated as a patient. 1. They always take me on time. 2. It is not difficult to get appointments, even on the same day. 3. The doctor is thorough with her exam, patient with me, honest, and knows her facts. 4. The staff is courteous and go out of their way to get information for you. 5. The office is VERY clean with lots of parking. 6. They take VSP insurance! Overall, I am so grateful I found a place I can trust. They DO NOT try to rip you off, like other yelpers have wrote. HIGHLY RECOMMEND. I even made my husband go! read more