The staff is very polite, patient, and respectful of inquiries made by children and all clients. It…read moreis a clean, roomy, well-lit building. I like it in there.

This is one of, if not the best, libraries in the Dekalb system if not the metro Atlanta area…read more This library not only has the standard meeting rooms but a fully equipped auditorium. Its selections of books is outstanding and it is always clean and orderly. The environment is conducive to reading. There are also study rooms. The computers work. Most importantly the staff is not only knowledgeable but they are more than willing to assist you. This is a great place to come to study, do research, read or just check out the latest book.

Passport processing was FANTASTIC! Brittany was patient, kind, and professional. I highly…read morerecommend for Passport processing. The Library was clean, bright, and all staff were friendly.

Unacceptable! The Library as I have always known it to be a…read moreresourceful place, for education, knowledge, and to assist the community! Management! We need to implement more trainings. At 5:45pm today, Wednesday October 19, 2022, as I was driving using my phone via car speaker. I thought to myself where could I find CURRENT and ACCURATE information regarding my early voting locations. Immediately my first thought was just Google it! Immediately Jesus told me not to because I was driving! So, I called up my local library yes... I knew the time was pressing but surely someone there would definitely be able to assist me. Low and behold I was sadly mistaken. When I asked if she knew of any places for early voting her first answer was NO! OMGoodness I thought! My mouth is so quick I said ma'am ( black lady) aren't this the library-I'm driving is there anyway you could help me, search Google or whatever. She placed me in hold then said oh yes the building across the street Merle Manders are doing early voting but they closed at 5:00pm. I couldn't believe it! I asked her for number and she gave it to me. I attempted to call and no answer-shoot forget it ( like most of us would say) Ugghh. I got home checked my mail and guess what- remember all those mailers that we sometimes don't read ? GUESS what was there? Yes you're right! Merle Manders was on the list! 8a-7p. SMH Guess who voted tonight! Yep! I did!! For any manager that is reading this please update your team! I waisted 24 minutes of my time due to lack of knowledge from the library staff! Peace!

This is not a very busy library---but it is noisy. People talk here in an unrestrained voice and…read morethe staff does not enforce it. Seems like these library staff even encourage it since they seem to have the loudest voices and unrestrained laughter. People talk in the mobile phones in a regular tone of voice despite signs on each computer terminal to go to the lobby if they want to use their phones. The staff doesn't seem to mind it and they do not enforce it. This is not a library---more like a flea market where one are encouraged to socialize...where loud voices are encouraged with abandon. The number one practitioners are the staff---prima donnas at their best.

I love this library, the workers, and the cleanliness…read more Little man and I started coming to story time at this location because of all they offered. They have a very intensive calendar for Children, Young Adults, and Adults. The first time I stumbled in was simply to put in your documents and to use the computer. After seeing all that they offered I decided to bring my little man with me for Story time. Children's Section: The children's section of the library in sectioned off with doors and is a joy to be in. There is plenty of space to explore and a private room for more events. They offer the following: 1. Toddler Story time: Tuesday's @ 11:00am 2. Baby Lap Story time: Friday's @ 10:30am

i think if you was going to close for a day dont you think mndays would of been a better day kids…read moreare off school people are off work the only time to go to the library its closed. i just think monday would of been a better day to pick to close thats alll. other then that the library is GREAT all the new features and security now it makes me feel safe and secure thank yu to alll the people that take time to help a senior or a child in this unpredictable world...

WHERE'S THE RESPECT?…read more I love libraries but more than anything I really respect libraries so I was absolutely shocked when I first saw this library and how neglected it is. The outside is a very dated structure and it was absolutely filthy! What an embarrassment to the community. This is their main library with "Headquarters" clearly printed on the sign. I was at a loss for words because I just believe that public buildings should be maintained in a respectable condition, (grounds included). Obviously we have great libraries in North Fulton County so we ended up at this library for a very specific reason. My husband who does genealogy needed a specific book that could only be located here and in Knoxville. Since this location is closer, we came here. In order to have access to books here, you will need a PINES (Public Information Network for Electronic Services) card which provides access to 284 libraries, in 53 library systems covering 143 counties (53 of the 63 library systems in Georgia). Materials can be delivered to your home library free of charge and alll residents of Georgia are eligible for this card. My husband needed to get a Clayton County library card in order to get the PINES card (which was a relatively easy process, all you need is a photo ID), and was then able to make the necessary copies he needed. This was a very busy library. I was surprised at the number of people actually using the library today, especially with the beautiful weather we are having. The library is a large open structure that has everything located on the main level. They did not appear to have study rooms or private enclosed areas, (even the bathrooms had disturbing signs and outside locks). It was definitely a different experience and one that made me appreciate my home library even more. * The staff member who assisted us today was top-notch and very much appreciated. ***The real annoyance occurred when my husband discovered that the rare book that he needed had been intentionally damaged. The entire first chapter had been removed. It was a very smooth process as if someone had used an X-acto knife. SMH!

I love this library! Everyone is so nice and I found a great cookbook at their book sale, I'd…read moredefinitely recommend!

I was in this library onSept 23. One staff member was somewhat helpful and the other was just rude…read more Wi-Fi extremely slow. Asking for assistance is the thing of the past. I was trying to print private documents and was concerned about leaving without knowing if my paper had gone through the computer, my concern about my private Info frustrated them both. I gave her her my card back. I'll never return to this library, very bad customer service and ancient Wi-Fi!!

Little town of Jackson, GA... another stop after a series of twists and turns on our summer road…read moretrip of 2022. This little town was one of several places we park the truck and trailer so my kids could visit some of the filming locations for Stranger Things and The Walking Dead. Several scenes from stranger things were filmed here around the town Square... if you're a fan of the show, you probably remember the big fight in the alley, or the army surplus store, or the RadioShack, or even where hopper works. It was this last place that made the Jackson-Butts library a memorable spot for us. Interestingly, there is still a Confederate soldier statue standing in front, not yet torn down. Time will tell, I suppose. Aside from featuring some places you've seen on TV, the whole little town is pretty cute, with shops and restaurants starting here in there. Many of the local stores embrace their notoriety from Netflix, while others seem to dismiss it all together. Either way, we enjoyed our brief stop here, walking around like slack-jawed yokel's, mildly starstruck and amused at the novelty of it all. I can't imagine a future where I will travel back along these scenic byways and two lane roads to visit Jackson, Georgia... But I suppose that if we leads to weigh, and I do find my way back, That would not be such a bad thing. Hell, maybe I'll be in the witness protection program, and they'll drop me here. Oops, scratch this one off the list...

Helpful, sharp media team. Pretty much any materials you want are in the Pines system. Life saver…read morefor all of us during 'pandemic' & best candy store *any* time. 35-yr resident here. Glad there's so much for kids' projects & more hours open for their work in the perfect place to build school application résumés. IMO, the kids' programs hook them on lifelong learning, with valuable scholarships along the way.

love this place only wish you had more books in spanish …read more The gentleman at the front was so helpful and kind thank you

I'm there at least two times a week. Very helpful staff, large enough space, quiet to get work done.read more

This is the head library for Clayton county and I have to say although it is small (Compared to the…read moreDowntown Orlando Library, where I am from) this library is clean and the people who work here are very helpful. They always locate the book I need or can tell me where I can get it. Many computers for you to use and they often have events here.

I needed a place to work from for about four hours before heading into a work site. Although I was…read morenot a member, one of the library employees pointed me to an area that I could easily work from with their free Wi-Fi.

Nice library. Very resourceful and offers WI-FI. The staff speaks very loud, however. I could…read morealways move to a quieter area in the library, though. It's been a while since I've come to one so I'm not sure if the "quiet" rules have changed. But I know who is going on vacation, who is running late for lunch, and other miscellaneous things due to the staff's super loud chatting. I'm sitting quite far away as well and the conversation is distracting. Part of me wants to say shut up but the other part of me knows that they mean no harm and are kind. I recommend this library - just find a quiet spot if you are really trying to concentrate and you will be good.

The library is really nice. The service could be better. I went to inquire about reserving a…read moremultipurpose room. They told me I needed to be a member first and fill out paperwork. I did all of this. They also said that someone would call me the next day about the space. No one called me so I went back in a few days to follow up. They apologized and said the person I need to speak to is out with COVID but I should hear from someone the next day ( by Friday) Well.... Friday HAS come and gone and I haven't heard anything from anybody yet. Not good business practices because I can be looking for another space. Service needs to be better.

I absolutely love this library! I have been looking for a library that reminded me of the one back…read morehome in East Lansing, Michigan and this one exceeds it!!! It is bright and airy , along with being quiet for studying or reading! The library staff was very helpful and courteous!! I am so happy I found this place