I called them after doing some research for ENT specialist. Lady who scheduled an appointment was…read moreeasy to talk with. She took my initial information, verified insurance and we were all set. Everyone in the clinic are very friendly. During my visit they had a lot of patients, different nationalities, some knew each other, all atmosphere is very relaxing. All been seeing fast and we were invited to see the doctor on time. At first we saw the nurce , who took additional information and then dr. S.Morgan came. She quickly indicated the problem, actually few of them and offered a plan of action. She explained the steps we need to follow, possible diagnostic need to make, and made appointment . They directly contacted my pharmacy about medication, even it in different state. I'm happy so far, we drove 2+ hrs and will do it again. Looking forward to be healed now.

I'm updating my review. I returned to the office yesterday to be fitted for my hearing aid. The…read morefront desk receptionist greeted me with kindness and a smile. I was waiting quite a while to be called back. On one occasion, I arrived early for my appointment, and they forgot about me, calling several later appointments before me. I braced myself to be forgotten again. But she acknowledged that I had been waiting too long and called back to the audiologist, who came to get me right away. I'm glad that the complaints of patients and customers were heard and important changes implemented to make my hearing loss journey less stressful. I appreciate that.

This is a much needed facility for Mt Juliet. There are several types of specialized doctors as…read morewell as primary care. They have great staff checking you in and are very friendly and courteous. I love the PA I see. She is very thorough and listens to you. She knows her job and does it well. I do have one complaint about this place. You can't talk to a nurse right away if you need to. You have to leave your phone number and the automated message says it could take up to 48 hours to return your call. That is no way to do people who are sick. I would ask that their corporate rethink the automated call

Heritage Medical Associates had more than four months to discover and correct the mistake described…read morein this review. Yet, it was not identified until just over an hour before my scheduled appointment. Here are the details: On March 10, 2026, I contacted my primary care physician, Dr. Michael Mertens, requesting a referral to rheumatologist Dr. Megan Byram for severe arthritis in my neck and hands. Two days later, I received a confirmation letter from Heritage Medical Associates scheduling me as a new patient with Dr. Byram on July 14, 2026, and included the required paperwork to complete before my visit. To prepare for the appointment, I requested that Premier Radiology send all imaging of my neck and hands to Dr. Mertens so it would be available to Dr. Byram. I also called Dr. Byram's office and was told she was booked through August and that she was accepting only a limited number of new patients after reviewing referrals and medical records. Based on the appointment confirmation letter and the preparation I had completed, I believed everything was in order. Instead, at 7:18 a.m. on the morning of my 8:30 a.m. appointment--after waiting more than four months and as I was getting ready to leave my house--I received a voicemail informing me that my appointment had been canceled. When I returned the call, I was told that Dr. Mertens had sent the referral in error because I was already an established patient of Dr. Susan Harwell. I was also told that if I came to the office, Dr. Byram would not see me. I did not even remember having seen Dr. Harwell, and I was surprised to learn that I would not be allowed to see the rheumatologist I had specifically requested. Patients should have the opportunity to discuss a change in physicians rather than have that decision made for them. This entire situation could and should have been identified months earlier--not just over an hour before my scheduled appointment. Heritage Medical had more than four months to discover and correct this mistake, yet I was the one who lost my appointment and wasted my time. What makes this especially frustrating is that patients are expected to provide advance notice when canceling appointments or risk being charged a cancellation fee. Yet Heritage Medical Associates canceled my appointment with virtually no notice and accepted no responsibility for the inconvenience they caused. This experience demonstrated a level of disorganization and lack of respect for a patient's time that I found completely unacceptable. I will start looking for a new primary care physician and rheumatologist outside of Heritage Medical Associates.

I'm always happy to write a first review -- especially when it's a positive experience and…read moreespecially when it has nothing to do with food or drink. Don't get me wrong: I like eating and drinking and a lionshare of folks come to Yelp looking for restaurant information. But a surprising amount of people also come to Yelp looking for a physician. When I can, I like to be of service. If you need an ENT physician, look here. Specifically, look for Dr. O'Malley. I'd been having some hearing issues for a little while and had been putting off getting things checked out. Realizing that I had the privilege of insurance (a whole can of worms that phrase is), I thought better of my pigheadedness and made an appointment. Actually, my PCP made the appointment. He's awesome and made sure I was in good care. I arrived early (as every new patient should) and realized I parked in the wrong building/garage. Making my way across the buildings, I marveled at how fortunate I was to be at this facility. Health care is a giant of the Nashville economy for a reason. I arrived to the Otolaryngology suite and was the only person in the waiting room. I was checked in by a very pleasant woman, waited a bit and was called back to engage in my hearing test. Both of my techs were kind and clear in their directions. I asked dumb questions and they responded with patience and concern. This matters. Oh, and they were timely! My appointment started on time and ended on time. I was, then, led to the next portion of my appointment and met with Dr. O'Malley. He, too, was on time and up to speed. It sounds like a small thing but anyone who's waited for a significant amount of time to see a doctor knows the joy of on-time appointments. The doctor asked me questions about me, my job and why I was there. I liked all three. It shows that I'm being seen as a person and not just a body to get through. Again, sounds small. Makes a big difference. After engaging in small talk that turned to medical talk turned into an examination, I underwent a procedure. All the while, he explained what he was doing and why he was doing it. My comfort and calm were of paramount concern. Afterwards, Dr. O'Malley clearly laid out what my recovery and follow-up expectations should be. We'll see what happens in the coming weeks but I 100% would recommend Dr. O'Malley and the Vandy Bill Wilkerson Otolaryngology Department for any/all ENT needs. A great doctor is worth his weight in gold. I hope I've helped you find one.

I needed a procedure done on my ear. This ailment kept recurring for several years until Doctor…read moreMichael Topf removed it. Doctor Toph was very knowledgeable and caring. He made the comment I know you had it removed once and twice, but this will be the third and final time. Thank you so much Doctor Topf and thank you Lord for giving people wisdom,knowledge, and skills.

We love Dr Whitaker! He is so kind, helpful, patient, and has incredible bedside manner. Our son…read moreloves him and so do we!

1 Star…read more Watching my wife go through a miscarriage was already one of the most painful experiences our family has faced. What made it worse was witnessing the way she was spoken to during her care with Dr. Meadors. During an incredibly vulnerable and devastating moment, I heard my wife being yelled at by a physician and watched as she felt her concerns, emotions, and pregnancy loss were being dismissed. As her husband, I was shocked and outraged by the interaction. Other members of our family heard it as well and were equally disturbed. This was not simply my wife being emotional because of what she was experiencing. We witnessed the interaction ourselves. No woman going through the loss of a pregnancy should feel belittled, dismissed, or spoken to harshly by the medical professionals entrusted with caring for her. My wife deserved compassion, patience, professionalism, and dignity. Instead, she left the experience hurt and deeply disappointed, and as her husband, it was extremely upsetting to see her treated that way when she was already grieving. Our family will not forget this experience. Based on what I personally witnessed and how my wife was treated during such a vulnerable time, I cannot recommend this practice.

I have been seeing Dr. Wei at Edmondson Pike Family Practice for years, and I see Eric whenever Dr…read more Wei is busy or unavailable, and they are fantastic! Both are attentive, friendly, and really take the time to listen to all my concerns. I appreciate how they both consider my needs when creating a treatment plan, making sure I feel comfortable with the approach. They're knowledgeable, easy to talk to, and truly care about their patients. Highly recommend!

I used this clinic for about 4 years. Whenever I visited, I always got good service in clinic…read more Additionally, it is nice to have a walk-in clinic. But avoid their lunch hour as they completely shut down and you'll wait in the parking lot. Heaven forbid if your have a medical need during their lunch hour! Times when I have called on the phone, my experiences have been less than satisfactory. If I requested some record or document to be sent to me, I never received it. If I requested a a record to be faxed, it was never received. If I left a message for a callback, I never received the callbacks.

Dr. Kurzynske is THE best primary care physician!…read more The office staff are professional and helpful. In urgent situations, they make every effort to assist. Dr. Kyrzynske's nurses are professional andcompassionate. I've never felt rushed as they gather information, review medications, or make notes for Dr. Kurzynske's review. But, it is Dr. Kurzynske who makes one feel like a real person with real value with real issues. He listens attentively, probes to ascertain issues, is not rebuffed by questions, and makes his patients feel like they've been heard and receiving the best medical attention and actions that a primary care physician could offer. He is knowledgeable and trusted to be current in that knowledge. He views patients as whole persons, physically, mentally, and emotionally. He sees the patient in context of their circumstances (i.e., impacted by needs resulting from work and family situations). His compassion is real and comforting. He is forthright in positive and helpful ways. His sense of humor is appreciated. Dr. Kurzynske is one in a billion!

I am not sure how Dr. Pak was given a license to practice medicine because he is that stupid. He…read morestands there with a pen and clipboard and stares at you like you're the first human body he's ever seen. He is the only doctor I've met who looks like he needs a referral himself. Come to think of it, none of them look healthy. I've seen more diagnostic confidence from the Magic 8-Ball in my kid's toy box. Worst bedside manner I've ever experienced. Has no medical knowledge or recommendations when asked. Women in the office are all overweight and rude except for one. Save yourself the headache and do not go here. If you practice health, you should at least attempt to appear healthy. Dr Pak knows nothing about health.

I've been going to Dr. Patel for a few years after leaving another doctor who treated me for about…read more25 years. I had to leave the previous provider because his poor "bedside manner". A surgeon consulted with me and advised me to leave that provider. I then got many recommendations for Dr. Patel. Those recommendations were "spot on". Dr. Patel is great. Dr. Patel is wonderful. He is amiable and understands where you are coming from. He believes you. He does assertively tell you what your treatment plan is. He will take all factors into consideration. One of the best things I like is that he is a part of an overall consortium. It is "one stop medical shopping".

excellent evidence based approach to medicine. careful, smart, kind caring. short waits, great…read morestaff, EMR, e prescribing.