I have a custom women's Padres baseball jersey. I'm a breast cancer survivor and this jersey…read morecomemorates my fight. I've got some really cool players signatures on it, but have avoided the back because I wanted to get two large Pink Ribbons on the back of the jersey. The measurement was 4" of the embroidery work and I was told that I needed to pay a setup fee, which I was willing to pay. It took me a few weeks to get my jersey back to the store, but when I did, I was told that someone had already paid the setup fee and that I didn't need to pay that after all. What they didn't tell me was that it would not be the size I wanted. In fact, it wasn't even half the size!!! Then I was told that it would take a week to 10 days to complete it. It took well over a month. Then I was asked about placement of the ribbons. I told them in the center. They were not centered and toward the top. I was also told that I would be texted when the jersey was done. But all communications were done via email only which further delayed the work because I get over 200 emails a day and literally had to search for the communications. They said that they could redo the work, but that I would have to pay the setup fee. And likely wait another 6 weeks for my jersey? No thanks. Now I need to find another embroidery company to see if they can fix this. This has been a horrible experience for me.

Owner Daniel Kim really knocks it out of the park! I brought in for linen cocktail napkins to be…read moreembroidered, and the turnaround time was less than 24 hours, even though there was no rush put on the order. He was friendly, provided clear communication via text and the price point was extremely reasonable. Highly recommend and it is very obvious why this establishment continues to earn high ratings among customers.

Kevin and the team absolutely crushed it for my grandpas 90th birthday shirt competition fair…read morepricing, great communication, and speedy timelines. Couldn't have asked for more! Highly highly recommend Freedom Branding

Great customer service! I was shopping around for a new…read moreprinting company to work with, and as a small business owner myself I really appreciated the level of communication and care the people at Freedom bring. Inquired and heard directly from the owner Mike, and was well taken care with very clear and attentive communication throughout the process with Russell - he is awesome! Good group of people and fast product turn around! We place an order before the holidays (which is understandably for everyone a crazy time of year) but they were able to complete our order in a very quick timeframe. Glad to support another local business like them.

Jordan was very patient and understanding with the order I had to place. He was on top of…read moreeverything and very communicative. I would definitely go to him whenever I need any embroidery!

This review is based on communication experience, not work quality, as I was unable to get past a…read moremonth of unprogressive back and forth. I found this business through Yelp while searching for a custom shirt company for a large multidisciplinary project with other investors. Their excellent reviews, quality work samples, design assistance capabilities, and small minimum orders for samples made them appear to be an ideal fit. After reviewing their website and options, I reached out over a month ago but received no response. Assuming my message didn't go through, I contacted them again via Yelp on August 15th and received an initial response. However, after I replied, I had to follow up a week later due to no response. They responded again, and I provided the additional requested information on August 25th. I followed up on September 3rd, and it has now been two weeks since my last message. While I understand the challenges independent businesses face in the current economic climate and have been extremely patient due to their 5-star reviews, this level of communication has been completely unprofessional. As a former small business owner, I always maintained transparency about whether projects were within my scope, ability, or bandwidth. If I couldn't take on a project, I communicated that clearly rather than leaving clients in limbo. After more than a month of unproductive back-and-forth, I question whether these 5-star reviews accurately reflect the current service experience.

Excellent communication and easy to work with. Wasn't able to complete my specific (very niche)…read morerequest but communicated that possibility up front and was very responsive. Would definitely visit for future needs.

Lucy was fantastic! I had a project for my husband that I put off doing - I needed his logo for…read moreILOVECROSSWORDS.COM embroidered onto two shirts for Christmas. She got right on it and I had the shirts in time for the big day! THANK YOU LUCY!!

Extremely disappointed with our experience…read more We provided our merchandise over six weeks ago and paid for the work to be completed. Despite multiple attempts to get updates, communication has been poor and responses have been limited or nonexistent. Our organization has used this business for years, which makes this situation even more frustrating. After more than six weeks, we still do not have our merchandise back, leaving our high school dance team without the items they need for camp. Delays can happen, but a lack of communication and failure to return customer property is unacceptable. We expected much better service and professionalism. Unfortunately, based on this experience, I cannot recommend this business

My company and I are disappointed in how we were treated by Fully Promoted. We paid in full prior…read moreto receiving the order. Then were told that the order could not be fulfilled. Instead of receiving our money back, they offered us a credit to use towards a future order.

The best embroidery shop in SD. Very detailed and great customer service. Thank you, Amir Zaryan…read more(Client services). Shirt's look 10/10 . See you again for the next event!!

I've been working with Miranda for the past few weeks on ordering custom shirts and hats for our…read morenew business. Her and her team are incredibly kind, patient, and helpful! I highly recommend

Great customer service. Reasonably priced and good quality suits. Will return for next years prom!read more

Way too expensive! I paid over $125.00 for 4 minor alterations. I'm not impressed. Any…read morerecommendations?