Stopped in the other night after work to buy new timbs for the winter. It was buy one get one half…read moreoff, so I also bought a pair of slippers. I just wanna say how fantastic Eddie is. This was the second time he's helped me pick out shoes. He has great taste & is incredibly friendly. I apologize for not getting the cashier's name, but her associate # is 300947. She was wonderful as well :)

I went to Famous Footwear for the first time. This store was on my mind to try after seeing their…read moreholiday ads on TV. That should have been my tip-off that I wouldn't find anything there. In the commercial, a hip-looking mom is satisfied and surprised that she purchased gifts that her pre-teen children approved of. So, this is a store best fit for teens. I didn't find anything I liked, although I may head back in the spring for some flats or sandals. The store was clean and well-organized, though small, but they didn't offer any famous brands I was interested in buying. If you want Bare Traps, this is your place.

I have not stepped foot in an H&M in several years because their company did me dirty years back…read moreand their customer service fell through too. Well I recently went back because I saw a purse on Instagram that I loved and it was from H&M so I had to check it out. That combined with the fact that I realized a large part of my wardrobe used to be here. Well H&M you killed it. It's so clean and the newer setup is so nice and generally pretty easy to shop. There is a good flow to the store. This was the nicest store at the time, especially when compared to Forever 21 which was a hot mess. I walked out with a few items but I really wanted to highlight one of the one young girls working - I didn't catch her name , but she was so nice and started up a natural conversation with me about one of the items I was looking at. Overall good experience for my first time back!

Had a great experience with a return. The sales associate was pleasant, engaging & complimentary. I…read morepurchased 2 items one of which I really LOVED that I just couldn't make work, sadly. We discussed why I was returning not in a judge mental way but more so of concern. He too was purchased without a tag and she was quick to verify and process. I'll admit this location is not always my favorite BUT this particular associate made me want to go look around and shop. Unfortunately I didn't have time. The 4 star is given simply for HER customer service. On another day it would probably be a solid 3, just because it tends not o be the neatest or organizes. If you are in the area give it a try.

I have to say Old Navy has been running some amazing sales. I sadly missed out on the dollar socks…read moredeal but I got an amazing pair of animal print leggings for $6.00. Who doesn't love a bargain and they've always been good for that. They also have a pretty cute jewelry line. The one turn off for me as with most other stores like this is the inventory control. Sometimes there is just so much of it that I'm tired just looking at the heaping piles and jammed packed racks much less have the arm power to rifle through it. With Christmas only two weeks away you can best believe things are all over the place. I'll have to take another look around after the dust settles.

Usually it's an okay experience with the right shift of staff at this store, but I hit the wrong…read morepeople the other night, & it was MISERABLE. I sat on this review to have a clear head, but the unprofessional behavior is just a matter of fact, & it really needs to be addressed by corporate. This week I visited to make a return of online items, & shop around afterward. Just before 8:30pm, I approached the counter with a genuine smile, & an apology (though unnecessary), for the fact of my return of part of an online order. The associate I encountered was a young woman (name is not on receipt). The first thing she did was complain that she wanted her 15min break. I smiled, but couldn't really help her with that, so she didn't have more to say. She took her time with the items I was returning, & somehow managed to make a 60-second transaction last for TWELVE MINUTES. The issue? I was returning a 3-pack of baby shirts. She ripped the bag open & proceeded to scan each one. As she did it, I explained to her, "This is a 3-pack, so I don't think you have to scan all three." She insisted that she did. Of course, they didn't all register. She sat staring at them. Minutes ticked by as she looked at the shirts, scanned them a 2nd, & 3rd time. I kept patient, but gently mentioned I had to hit two more stores before the mall closed at 9pm. She ignored me, looked at the packing slip, looked at her computer. I reiterated that it was a 3-PACK, & that normally only one item scans. I said I could see on the computer that it had scanned, so that was all I needed. She ignored me. I tried explaining the phenomenon of a 3-pack to her in another way. I pointed to the title on my return slip "THREE PACK" & reminded her that, before she scanned them, she had had to unseal the package they were all in together, as a set of three. She just stood there with a pissy face, not making eye contact, like I was trying to confuse her, or return the wrong item. I have no idea why this was such a problem. Finally, she rang everything up yet ANOTHER time & said "Ohhhh, it's a three pack." Are you kidding me? So she's at the tail end of this RIDICULOUSLY annoying experience, but still, calls her manager up to "make sure I am doing this right." What is there to "do right"??? The item rang up the first of the fifty times you did it. Just hit "process refund" & let me get the heck out of here. The manager came over, & she decided to take a phone call right when he arrived. He asked me why he was there? I had no idea. I said I was waiting for my refund. The girl did not place her caller on hold to finish her job with my transaction, nor did her manager ask her to hold the call so they could take care of the customer standing right in front of them. It was the most willfully unprofessional series of choices I have witnessed at a register in my life. Who does that? ANY of that? Who does that? So then the manager starts opening up a side register to check the balance of the gift card the woman had been using to refund my purchase (I had paid with Visa & gift card, & they were putting it, annoyingly, on gc). So I sit there while he decides to do this. WHY ARE YOU NOT ASKING YOUR ASSOCIATE, RIGHT HERE, WHAT IS GOING ON? Meanwhile, the phone conversation was this associate telling the caller all the excuses why she was not going to go on the floor to check & see if they have X item in stock, b/c if the online data says there is one, it really means there are none, & on & on. First of all, that is totally unprofessional. Just go & check. Even if you "know" it won't be there, go & check. Second, it is not appropriate to launch into some lengthy who/what/when/where/why of the inaccuracies of the Old Navy inventory system to a customer (which I am sure this woman is not very knowledgeable about anyway, since she can't understand what a 3-pack is). She watched her manager fumble around trying to complete my transaction without having a clue what she had been doing, & she just kept yabbing away, letting me sit there. I honestly felt like they were choosing to be obnoxious & waste my time. I know that retail is stressful, & you absorb a lot of nastiness from customers, but I behaved politely, & exercised a lot of patience, while also letting them know I needed to get to other stores before close, so why they would behave in ANY of the ways they did, is just wrong. The manager then opened yet a third register on the other side of the original. He failed to communicate what on earth he was doing. I asked "Did she put the refund on there?" His answer was yes. Then why the HECK didn't he tell me that? Why keep checking? On top of this, the refund was less than I paid, but I neutrally told him I'd rather call online to fix it b/c I didn't have any more time. He gave me no thanks, & no apology. He did give me a snooty look. So, this is all going on a feedback survey, & hopefully corporate cares. I definitely do NOT want to go back if these folks are on duty.

April 2022: This location has unfortunately fallen back down…read moreto what it looked like in 2019. From what I've observed, there are typically 2 team members managing check-out and restocking shelves (not their fault). Most shelves are empty, and the floors are filthy (and selling food products ). One afternoon while shopping, there was an open discussion about the cash drawer in front of customers. Really?! Is the staff being properly trained? Anywho, I try to find my items elsewhere, but if I do have to stop in, I cannot be inside the store longer than 10 minutes. A shame... Be Better!

I liked your store but my cat was sad because he turned the corner and saw to rats having sex. But…read morethe rats were too fat to fit in his mouth

Took my metal order by phone and made more when I arrived;, shopped for tools and findings as well,…read morewhile I waited. Very friendly and knowledgeable.

great people and fair, large selection silver and gold wire and sheet metal over 60 years in…read morebusiness here in philadelphia

My husband and I are new to the area and was told to visit King of Prussia mall. The mall is…read moreamazing, we stopped in Oliver People's to look for a pair of aviators for my husband. The sales woman did Not greet us and was rude and dismissive. My husband was actively looking for shades and she didn't offer any help. When other customers came in, she stood up and greeted them. We left and don't plan to return ever! Customer service is clearly a thing of the past for this company.

At the store in King of Prussia, PA, Katie was fantastic. She immediately made us feel welcome with…read morea warm greeting. Moreover, she understood my concerns about how the glasses would be made and how I hoped they could look as thin as possible, without a "frosted ring edge" around the lenses. She empathized with my concerns and reassured me. She directed me to the Japanese acetate lenses, which were even nicer than the rest. I narrowed it down to four frame options, and Katie weighed in in the most helpful way. She understood that I wanted a bit of panache but not to wear frames that distracted from my face. Katie made me feel heard and understood. She asked about insurance, which I didn't realize that I had, and she saved me some out-of-pocket costs. Eyeglass frames are about style, a look. But what really matters is the in-store experience and the finished spectacles. Katie made me feel appreciated and confident that the glasses would be to my liking. I was very impressed with Katie and with Oliver Peoples for a great selection... and for hiring Katie.

I was shocked by the level of service that I received at this store. I generally shop at a real…read morehonest to God haberdashery, and these guys were just as knowledgeable. They seem to have an awesome selection in a wide range of the sizes for big guys. It didn't seem to be super-pricey but it wasn't cheap either. I guess that's the price you pay for the great service and the wide selection of merchandise.

Worked with Mike today. Really knew his stuff. My husband and I were picking up some things to wear…read morefor a funeral and he was professional, efficient, and kind. They have a wide selection of internationally known labels and would definitely go back. One thing, I heard someone say they no longer offer tailoring.

Stopped in the store yesterday 1/19/25 hoping to find a sled for my son to enjoy the snow day. Not…read moreonly did I find that but I also found a $12.99 snow Joe broom for my SUV. Past store visits, I have bought holiday decor, athletic apparel, and child books at great discounted prices.

On Facebook, I see a lot of people posting pictures of model kits at their local Ollie's store. I…read morego to the Quakertown store only to find that all of their models have been removed and never replaced. Is this another corporate decision or a local managers decision. Either way, it's a bad decision because now I will no longer go to your store. star rating 1, only because 0 was not an option.