Olivia is so wonderful! I was buying a car on a Saturday and the dealer required proof of insurance…read moreon that very vehicle. Olivia coordinated with me the day before so I'd know I could reach her that day. Then, right as promised, when I texted with the "go-ahead," she added my car and sent me the document to show the dealer. What incredible service! So glad the Caldwell Agency is our insurance provider.

Jeremy is hands down the best agent ever!!!! He has saved me so much money!!! Always goes the extra…read moremile for his customers! A pleasure to deal with.

Dave has been a part of Clendenin's community since the day he was born 65 years ago, and has since…read morebecome inarguably the towns staunchest advocate. He runs his business honestly and does his very best for each client, providing the services they need and I'm an affordable manner. When you cross the Elk river to enter Clendenin it is fitting that the first thing you see is his lifelong home. Because Dave puts his customers and his town first, and my family appreciates it.

Heaven Robinson was incredibly helpful when I was switching insurances. She went over everything in…read moredetail and was very prompt. I was initially unsure if I could even switch, but she had all the answers before I even called. I highly recommend giving her a call or texting her to see what she can do for you. She's very efficient, and the prices are unbeatable for the exceptional coverage!

I could never seem to get a straight answer, and getting the agent to actually return or take calls…read morewas extremely difficult. Communication and customer service were very frustrating overall.

Great service great team. Spoke with Patti on my coverage and she didnt budge to help me with all…read moreof my insurance questions.

I recently had a terrible experience with State Farm. I was with Geico and my husband has State…read moreFarm. I called to get a quote on Full coverage for one car (I drive) and liability for another (my 18 year old daughter drives). Was very excited after I was told my insurance with State Farm would be around $60 cheaper than Geico so I paid my down payment of $147 in September and cancelled Geico. The first problem I noticed was that I did not have my own policy and was instead added to my husbands policy. He is not on the title of either vehicle and I really did not want to be on his as a driver. Second problem was that on the third month, and without warning, my monthly payment (November) sky rocketed to $264. I called and sent emails to Mr Rowsey and his other employees over and over trying to get a reasonable explanation. With no response. I finally got through to the lady that originally gave me the quote and she said she made some adjustments and that if my daughter would complete Steer Clear (1st time hearing about this) that would offer a discount and that the price would now be $157. She still never explained how my rate went from $147 to $264. Fast forward to the next monthly bill (December) and this time it is $234. Once again I try to email with no response. Finally I get a call from Niccole, she was rude and continuously talking over me and blaming me for the increase because my daughter did not complete the Steer Clear driving app back in September when I got the quote. I informed her that the lady that gave me the quote never told me that the rate of $147 included a discount for the Steer Clear completion or of course she would have done that. Then she also told me that because I made changes to my coverages online that also made the rate jump up. Which clearly is not true because the changes I made were to lower my monthly rate. I had finally had enough of the lying and bad customer service from this office and went to another insurance company on 12/12/22. The last problem was that I cancelled the same day that the $234 payment was due. It was paid and I assumed the full amount would be refunded. My husband (not me) got a refund in the amount of $163.04 instead of the full amount. Well, isn't that nice. I had State Farm years ago when Terry Bowe had it and the difference in the customer service is night and day. He would call you personally and solve any problems you may be having. He actually had wonderful employees that would call you back quickly. Never rude. I would never recommend this specific State Farm location. I have no idea if Mr Rowsey is a good agent or not because he would never reply.

The people at this agency are so warm and nice. They give great advice and they get things done…read moreright! Amber Simon behind the front desk as you walk in couldn't be sweeter. She is friendly and a delight to talk to. I hope she sticks around that office for a long time. When she tells you she is going to do something she does it! You can count on her! Thanks Amber!

He communicated well with my wife and I at our visit. Very professional and a down to earth kind…read moreof man to do business with. Well versed in tax laws and the various forms we needed to file as a business in Charleston, WV. We. Will be using him every year from here on out.

Dedicated to customers. Hardest working man I've ever met. He is very friendly and easy to talk to…read more He makes everyone feel comfortable. Highly recommend!

Everyone is very nice and helpful. Good values and excellent service. Quick return calls and no…read morequestion is dumb.