She sold us substandard coverage for our Lexus with a huge premium! My homeowner's policy went up…read more$50 PER MONTH!! I pay more now for homeowner's than my friends with double the coverage!! I'm trying to get it switched now. Later Randy Nolen called me and asked me about my experience with the Agency. When I told him it was less than adequate, he became rude and threatening in his tone. I have contacted the Texas Dept of Insurance about this Agency and their treatment of me. Especially when he says he can't write the policy "for any property that is not in your name" but did so initially and accepted insurance premiums for over a year with it that way.

Kim was terrific handling the details of a claim I had after a collision with a large animal. She…read morecontacted the adjuster right away and things went smoothly from there. She recommended an auto body shop and they took care of the towing. I wasn't sure about the rental car coverage, and Kim took care of that as well. Everyone was so helpful and handled the claim so promptly, I would highly recommend the Nolen Agency. Nancy Z.

Brad has been wonderful in explaining insurance coverages and finding the best possible policy for…read moreme and my family. He is vey knowledgeable and I am the kind of person who has lots of questions! He dove right in with me and was very patient and well educated. If you want an extremely knowledgeable representative who cares about you and your needs, then I can highly recommend Brad with no hesitation!

Noah started out great but his follow-up sucked. He has wonderful people skills. I called back to…read morethe office and he never called me back. I emailed him and he was going to call me then he was going to call me then he disappeared. I just needed some more info so I could make a decision. Went with another State Farm agency in Tyler for car, auto, umbrella. Also looking at life insurance now. Maybe the office does not have enough staff to handle the volume of customers.

I have been with Geico for many years and thought I was getting the best deal. I was always under…read morethe impression State Farm Insurance cost to much, until I called and spoke with a new guy by the name of Donnie Marvels. This guy has a great personality and knows ho to treat people. Not only did I bring my cars over to Mike Munn, but I also brought my home over to Mike Munn State Farm. I would recommend anyone to call his office and speak with Donnie, you will save money and he will make you smile. He also helped me with the Drive Safe and Save app. I can now view and pay my bill online. Also, its so nice to have my ID cards right on my phone. James

Bill Lumley and Stacey Brown know the Medicare insurance business…read more As hundreds of repeat customers have seen, Bill and Stacey will guide you through enrollment in Medicare Parts B and D, and the annual reenrollment in Part D. Sooner or later you will need experienced advice on your insurance -- you'll want someone you can trust, someone who is friendly, someone who can answer your questions, someone who will work for you. You'll be well served by Bill and Stacey

this office of ladies is so helpful great customer service. Samantha always has a smile on her face…read morewhen I come into the office and helps me with any issues I may have.

ok Folks. I've got to shout out a HUGE THANK YOU to Bailey at Lona Mauks office In Athens TX. she…read morejumped through hoops after our premium went up and worked with us to review and make just a few tweaks and got us an amazing new amount. Bailey met us after work and stayed til we could go over line by line on our policy. I cannot stress enough how she has been a lifesaver for us. Thank you Bailey

Let me just start by saying Mr Nicholson is such a genuinely kind man. He saved me a couple hundred…read moredollars a year on my policy and who doesn't love that. He has helped me with changing vehicles on my policy on the weekend and gives me options to make sure I am getting what I need.