Planning a destination wedding in the midst of a pandemic was something we were prepared to have patience and flexibility with. My husband and I decided a travel agent was the best way to go because we were inviting about 30 guests, wanted the most up to date information in regards to travel, and had a wonderful experience with Alison at Fox World Travel when planning previous trips for the two of us. ​ Going with Fox World Travel was the worst decision we made when planning. Nothing went smoothly. The first travel agent Tina quit halfway through the planning when we were given a second agent, Donna. Our workings with our first agent, Tina, were sporadic and we were optimistic about the change but realized that Donna most likely had a heavy workload. Our phone calls were often ignored, our guests would report back to us that they were brushed off or treated with disrespect when they had questions about their travel, and there was miscommunication about booking deadlines for guests that caused panic. Complaints were made to me (the bride) about how the previous agent handled bookings, I was dismissed for my worries with comments like, "you're organized don't worry," and, "I have another new bride I'm meeting with so, I can't talk with you today," all while my guests were constantly coming to me with questions because they could not get ahold of Donna. I've hesitated to write this review but I do not want anyone to experience the pre-wedding stress I went though by choosing Fox World. I will say, our trip was fantastic but not to the credit of Fox World. One of my bridesmaids had done this trip previously and became my go-to person with questions and inside tips to get the best deals. Dreams Punta Cana was extremely accommodating and our wedding coordinator, Andres, was fantastic. read more

My cousin was having a batch party in Vegas and I have never been there before. I was nervous about flying and getting to my hotel etc and I had no idea what restaurants or activities my crazy cousin had in mind. After contacting Allison at Fox World Travel I felt so much better. She said that she had been there before and had great traveling advise for me. She was able to help me book my flight, saved me a little money on transportation to the hotel and even gave me expert advise on the entertainment/restaurants near my hotel. I was able to suggest a few of her suggested places to my cousin and it was the talk of the weekend. I got to say, I was skeptical of going through a travel agency but wow was I impressed! Thanks so much for making my experience memorable I will be going to back to Fox World Travel for all my future adventures! read more

My experience with this travel agency was one of the worst examples of customer service I have ever experienced. Not only did they not call me back after I left 3 separate voice messages, but when I did finally get ahold of them of my own accord they were so rude that I opted not to work with them. This is not a professional agency nor are they people I would ever want to work with again. Steer clear. read more

I am booked on a destination vacation for my step son's wedding and I have contacted our rep 3 times regarding the ability to choose our seats for the flight there and back. She does not return calls - I have had to call her every time. I contacted Apple Vacations and they informed me that our rep Donna Crump has the ability to select and allow her group to have the ability to select seats yet as of today I am still unable to select seats on our flights. I can see why this travel agency has a below average rating. I will never book anything through this agency again. read more

Destination Wedding coming up? Stay away from Fox World Travel, unless you enjoy poor communication, unreturned phone calls and last minute changes and issues when you get to your destination! Even contacting Management at Fox proves to be difficult. Instead of contacting you back directly, they contact the bride and groom. Pretty sure I paid for the trip and had the complaint, not them! If you need somone just to get you there and get you home, these are your people! read more

Booked a Christmas vacation in Jamaica with Mel Crosby. Our first day and night we had no hot water, our room wasn't cleaned except to sweep and put in new towels during our whole vacation, never changed our sheets the whole time there, etc... Contacted Mel on the second day and she informed us when we asked for her help she didn't work weekends and with it being a holiday we wouldn't be able to get ahold of anyone. We complained to the concierge desk who said the manager would speak to us, never did, both times we complained. When we returned we set up an appt with branch manager Jody Piotter and went in to discuss our concerns since working with Mel seemed to get us nowhere. She said she would handle it and that it took up to 21 days to get a response from the resort. We asked for a partial refund. On day 24 after that appt, we called a different manager and left a voice mail. Obviously we were not a priority to Jody Piotter since she could not return our phone call, so we thought to try someone who might care about our issues. Later that day we received an email from Jody showing the resorts response to our issues. They of course denied everything. They offered us a $100 credit. Can you believe that? We paid over $6000 for a Christmas vacation, and that is the disrespect they showed us. There commercials state they are here for you. Don't believe it, they're here for themselves. Book it online, at least those sites have someone available to help you 24/7, unlike this business. And at a better price!!! read more