My sheltie Finn loves going to D'Tails. The grooming services are top notch and the boarding area…read moreis clean, cute, and comfy for when I have to leave my girl there overnight. They even leave a TV on in each room to keep the dogs (and cats) company. They also have a large outdoor (artificial turf) fenced play area that's pawsome, complete with a fire hydrant and play equipment. The staff are all very professional but kind and friendly. They are all pet owners so they understand how worrisome it can be to leave your fur baby in a strange place. Finn has many friends at D'Tails now. She gives their services 2 paws up (that's a 5/5). :)

I just wanted to say …read more.. My dog Boomer is a Mini Aussie with extremely thick fur. He enjoys swimming and running in the woods (through bushes if burrs). And the grooming crew at D'tails has called many times to let me know they were unable to comb out his mats and would need to shave him. And every single time it has happened he has looked excellent, and like a teddy bear!"

Review of the grooming side: Since my previous groomer shaved down my dog without my permission,…read moreI've been using Petco's grooming service and I'm very pleased. The only issue we had was that someone unilaterally canceled my appointment once. It hasn't happened again and I know what confirmations I should be getting and when. I like the options offered and how pampered my dogs are when they're there. The dog who needs more grooming is a senior and the groomers are very in-tune with how he's feeling and what he's able to tolerate. They've also never changed what I've asked for without notice and they go over everything that happened during the visit. I also like being able to pay before picking up my pets and that my animals stay with a single groomer throughout their experience.

This is a nice newer location for the chain. It is well organized and staffed. Products are easy…read moreto find and even if you cannot find it, an associate is able to help you out. Nothing to write home about on this location, just that it's convenient when in the area and sometimes you can snag a deal here.

"Scotty" (blue mohawk) is by far one of the worst workers I've ever met. My husband and I came in…read moreto get our dogs food which the website states they had. We politely say "excuse me" and he greets us with an eye roll and a "what do you need" and a snarky tone. We asked about the dog food and he very rudely says "we're all out" huffs, and storms away with a cart. This is by far the most unprofessional experience i have ever had and we will NEVER be back to this location. I hope whatever team of managers see this review can look at your cameras at approx 1:35pm Saturday 04/05/25 to see and hopefully hear how this horrible employee treated us over a simple question.

I booked an online training course for my new puppy a month in advance of when it was to start. I…read moreshowed up the day of training, and was told they had no record of me being booked for training, and being there were no other dogs registered for that class I would have to wait for the next one. They gave me no options. I explained all of this to Customer service and said at minimum they should not only give me a complete refund but also give me a gift certificate or something for my time, trouble and aggravation. I got ZERO This is ABSOLUTELY unacceptable, and I believe the Trainer just failed to cancel the class when they only had one puppy registered. If this is how they treat Customers, I would steer clear. Totally unprofessional!!

WHAT THE HELL HAPPENED?!! I was very pleased with the cut my dog received last time. This time, I…read moregave specific instructions for a puppy cut for my Yorkie. These bastards turned her into a freaking Mexican hairless. Shaved to the skin. WTF! Really, if a wanted a pet rat, I would have gotten one from the dumpster. Although I love my dog, Im embarrassed to be seen in public with her. I have to keep her inside because the Sun will burn her exposed skin. They told me it would take around 3 hrs to finish with her, but 40 minutes later I get a call that she is finished. My wife comes home with her and is pissed at me for making the appt. Plus she left a 15% tip before seeing the dog. Happy Tails ... I say Happy Trails. Would it really have been so hard to do what I requested. Well, another customer gone. I will return the favor by telling all who will listen!!!!

They are so nice and are able to fit us in quickly. Their grooming is like magic during shedding…read moreseason. Cuts our vacuuming in half. The girls are always so pleasant and accommodating. Our lab is incredibly shy, but she doesn't seem to mind going in! Highly recommend.