Not bad I guess. They have a pretty good selection of kid's costumes here...some low quality and…read moresome higher quality. I think kids being kids, you'll be able to come here to get little princess costumes for your daughters.

The best place to find a kid's costume in the area period. There's a huge selection in many sized…read moreand they offer a changing room so that your kiddo has the opportunity to make sure the costume is as awesome as it should be!

This is one of the smaller ones around. It is clean though. Staff are in costume. They have a…read moredecent assortment of kids costumes boys section and girls section. Adult section. Decor section. Mask section. Dressing rooms. Prices are typical. Not any great expansive selection or the greatest theatrical yard displays but most of what you typically need.

Best best best! Best place to go for any theater, theme party! I love this place! I can't get…read moreenough! Their hours are limited, and they're only open on the weekends... I've always been satisfied an excellent customer service!

Had such a sad experience today, and am still shaken up…read more This is a longer review, but with respect to the other associate, I want to make sure I'm clear with where the issues originated. We rented some beautiful pieces for our show this month, and Marianne was amazing in getting everything set up and ready for us. When returning most of the items, I made the mistake of returning a shirt to the wrong location, so I had to come back the next week to complete everything. I was ready to pay an extension fee, but she was kind and allowed for that margin. We had a dress and lace-up shirt to bring back as well. My mother dropped off the dress first, and was told sternly by Nancy there would be a $40 damage fee. I wasn't sure what that was for, so when I stopped by to drop off the lace up shirt, I asked. I have a new costume team, so if mistakes were made, I want to make sure they know where they must improve. I have no problem paying the fee- prices here are very fair- but something happened after I asked what the fee was for. Nancy stormed away without speaking a minute, planted at another counter, and then proceeded to tear into me, loud enough for the room full of customers to hear, and potentially even the adjacent room. I think she somehow concluded I was trying to get out of a fee, which upset her. Despite me trying to communicate that wasn't the case, not only did she stop listening but she threw insults. A few of Nancy's choice sentences: "You are so snooty" "Your energy is killing me" "Has anyone ever told you that before? It's true" "You sound so snippy" "Everything you say is so passive aggressive" -I replied I was being genuine, she said, "I don't believe you." "I have been doing this for 40 years so if there's an issue I know it's not me." "Blip blip blip blip" (mimicking me talking and cutting me off for asking where to drop off the final shirt this week) Even if I was trying to negotiate damages, you still shouldn't use public shaming as a tactic. The customer is not always right, but I do believe that standards of mutual respect should be held in all interactions. Marianne was kind, professional, helpful, and honestly made the magic of clothing and performance come alive for me and my cast that came with me. Nancy was hostile, insulting, aggressive, and never even created space for response. I do have the interaction recorded, so all details can be corroborated. I'm not the person to post it (public shaming is not my method) but I'm happy to share the recording with the owners for reflection. I do hope moving forward that a space where artists can create that much magic together can also be a space of safety, gentleness, and mutual respect.

Great selection of costumes at reasonable prices. The person at the register w as s very c…read morecourteous and asked me if I found everything I needed.

I went in here looking for a very specific costume that seems to be sold out everywhere. It was…read moresold out here too. However, I went to the cashier, who wasn't checking anyone out at the time, and asked her about it. She said she wasn't sure, but started to walk out from behind the counter to show me where it had been. She said they did have the child's version, even though I was looking for the adult's, and she showed me where that was located. I'm grateful for her help. The rest of the store looked nice and they had a bunch of cool costumes I hadn't seen yet. They were running low on specific ones though, with no plans to restock.

Disappointing Experience. Lack of Transparency & Customer Service…read more I paid $172 to have several dozen balloons filled with helium at the Cappels in Blue Ash for a 3/29/26 event. I called a week in advance to confirm they fill balloons purchased elsewhere. I was told yes, given a price estimate, and specifically told the store was closed on Sunday, so I would need to bring them in Saturday. (I was accused of calling the wrong store. I did not and my phone log is proof) I dropped the balloons off Saturday afternoon and paid in full. By the next morning, all but one balloon had deflated. Since I was told the store was closed Sunday, I had no way to address the issue before my event. When I followed up, I was told they don't guarantee balloons purchased elsewhere, a policy that was never disclosed. Only later after informing the owner that my negative review would be left on social media, did she offer a partial refund, which I declined, as the service completely failed and was left with no balloons for my event. Mistakes happen, I get it but it's the lack of transparency, accountability and willingness to back the customer when THEIR services obviously failed. Customers deserve clear communication and fair resolution. DO BETTER CAPPELS! I definitely will not return.

I love the customer service I get when I go to Cappel's! I was looking for NYE-themed decorations…read moreand found a wide variety. Upon walking in, I couldn't help but see all the Bengals decor! I walked away with Bengals "Who Dey" decor just in time for Monday nights football game. Whatever the occasion, you'll find it here! Although I'm in town visiting in-laws, i love to support small and local businesses!

I bought something for Halloween on Oct. 24th. I changed my mind and tried to return it on Oct…read more 28th. I was told Halloween merchandise could not be returned after Oct. 24. When I asked why there were no signs with this policy in the store. I was told "It is on the bottom of your receipt." This did me no good since I had purchased the item on the same day the no return policy started. I have no problem with the return policy only that customers are not informed of it before making a purchase. I will not be shopping here anymore.

I went in to buy balloons. They had what I wanted already made up - correct color etc with a sign…read moreon the ribbon that said "Take me home for 33.xx" - so picture it. Balloons - on ribbons - which went down to a weight all tied together. The sign was on the ribbons. I get up to the counter and he charges me an extra $2.50 for the weight. NO. The sign says "Take me home for 33.xx" The manager comes over and SMUGLY tells me that even though THEY tied it together - it doesn't mean the weights too. (with his way of looking at it maybe it was only for the ribbon and they should untie the balloons along with the weight). I told him it's BAIT and SWITCH - because - clearly it is. He just shrugged and walked away with a simpering smile on his face because he held all the cards - and what could I do about it? Party City doesn't have a way to contact them to complain. So whatever they want to do in the stores - you are at their mercy. Let me repeat that. Party City doesn't have a way to complain to corporate about what is happening in the stores. I have shopped there maybe 4 times a year for many years - but I'm done. Treat people nicely and with respect and DONT BAIT AND SWITCH.