In November last year, I contacted several companies about some tree work. Ken from Big John's came…read moreout and gave an estimate with advice about the company being insured. The decision was made to use Big John's. Ken said they would be here before the end of the year. However with the weather this winter, rain and winter storms that didn't happen. In March, Big John's said they were backed up and had sub contracted the work. The other comps came out and we discussed the work to be done, including taking two trees down. One was causing issues with a fence and the other tree was dead. The next week they showed up and took down two trees. One tree removed was a healthy tree providing shade to a back patio and the dead tree remained. I complained. They offered to take the tree down that was to be removed for free. Great! I have paid for that tree. How about replacing the one that should not have been removed? Ken asked if that would suffice and I agreed as long as it was an older tree. Neither company wants to follow through with the replacement. If you need tree work go elsewhere. If the company is not going to use its insurance to make up for its mistake, what does it matter?

Ken and his crew were very professional and did such a great job! He cut down about 15 trees and…read morecleaned up all debris. Worked fast and job well done!

This post is specifically for the Canton, MS store and does not represent service at any other…read morelocation. Worst service ever! Went to purchase about $600 in supplies and after waiting at counter saw someone meandering in back. Asked for service. He came and took my order and then disappeared. A few minutes later I hear him saying he doesn't have time for a customer. After another wait another guy shows up and asks to take my order!!! I asked for the manager and a young man comes up and identifies as the manager. I told him about the horrible service and he lets me know how busy they are and acts annoyed I am bothered by the poor service! I don't recommend this store to anyone until management fixes the poor service issues. With service that bad they won't be too busy for customers for long!!! All my business will go the extra drive to Richland 84 lumber store from now on!!!

From the owner: The company operates 320 facilities which includes stores, component manufacturing plants, custom…read moredoor shops and engineered wood product centers in 34 states. 84 Lumber also offers turnkey installation services for a variety of products, including framing, insulation, siding, windows, roofing, decking and drywall.