We are being generous here A Saturday lunchtime. We needed a quick meal...why not here It was dark, very empty and presumably with busy waiters...it seemed difficult to get attention or order but we manged in the end Two burgers and some water...only bottles at £3.20 apiece...not amused. Total £26.20 Then the burgers arrived; not what Michael Winner would have called historic...though they did seem to have seen better days...eat up and go... Not again, only in desperation read more

I rarely leave reviews on Yelp, but I really had to for this place. My wife and I arrived in Portsmouth for one day to catch a cruise. We had been traveling all day and hadn't eaten. Frankie and Benny's was right by our hotel, so we decided to try it out. It was a big mistake. I ordered a pepperoni pizza and got (quite possibly) the worst pizza I've ever had in my life. I didn't mind the pie was very misshapen. The dough was very hard... almost too hard to bite through. There was no rise to the dough and it had a very salty taste. Clearly, it wasn't made right. Pizza dough only consists of four ingredients and it shouldn't be too difficult to make a decent crust. Overall, the pizza smelled like burnt vinyl. I've had better pizza that has been sitting under a heat lamp all day at a carnival. The only thing worse than having to pay for this experience was actually having to eat as much of it as I did. As a side note, the place was busy with customers, but the overall cleanliness of the dining area left a lot to be desired. Don't say you haven't been warned! read more

Frankie and Benny's - This was so bad, I had my wife try a bite to confirm we haven't seen a worse pizza. I was right! - Italian Near Me - Portsmouth, POR

I was super hungry after the movie and what better than a garlic bread at Frankie's . The restaurant was not too busy and all the team was super friendly, especially Emma. She delivered great service with an amazing smile . read more

Overall: Maybe worth a visit one time but I wouldn't do it twice. Honestly, I thought the pictures of the food looked better than what it actually tasted like. The goods: - The establishment is nice and trendy. Plenty of seating, pleasant atmosphere. - The staff was really nice and friendly - The prices I thought were reasonable. - The food was delivered quickly, not an excessive wait time. The bads: - I just wasn't excited with the taste of the food. Sorry, I wasn't jumping out of my seat thinking it was the best fish & chips meal ever. Devil's advocate, it was advertised as an Italian restaurant; however, my buddy got the meatballs and penne pasta and he said it was "meh". - Appetizer was okish - Desert was a New York Cheesecake sundae. I just wasn't excited about it. read more

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My first review overseas! Being parked close to this shopping center, my co-worker and I decided to come over here for lunch. Instantly, I gravitated towards the fish and chips while my coworker ordered a burger. My fish and chips were delicious every bite. They were very generous as far as the serving of the fish and each bite was a delicious combination of crunchy and flaky. I could care less about the chips as they were soft and oily. My coworker also said their burger states different and also had me try it. The consistency wasn't the same as back home. Maybe it had to do with the fat content. Also apparently iced tea is something they just don't have in England like we do in the US. I asked for some and I was quickly shot down only then given the option of hot tea instead. Overall, touristy but it kept our hunger at bay. read more

Frankie and Benny's - Fish and chips - Italian Near Me - Portsmouth, POR

Enjoyed a lovely meal here with my friend for the first time. Enjoyed a steak meal and so did he and it was cooked to perfection we had steak and garlic bread pizza as an extra and finished of with two deserts. The waiting time for a table even at 5pm on a Saturday was very minimum to the point that it only took the walk to the table and the server coming to the table. read more

Frankie and Benny's - Upper level by cinema - Italian Near Me - Portsmouth, POR

Service was amazing and I felt very comfortable with the server I had. Will definitely be going back due to the pleasant experience. Thanks Travis ! read more

Our server Tony was cheerful, happy and very helpful. He took our order promptly and the food arrived quickly. He checked in on us during the service and is a credit to F&B. read more

Frankie & Benny's seems to be a British chain restaurant (was in one in Manchester last year too) that claims to serve American and Italian food. Well, I don't know if they mean from both countries or American style Italian food. This time around we were just here for breakfast and I ordered something called The Big Muffin, or something like that. I was assuming I'd get an American style English muffin (do the English eat these muffins anyway?) with eggs and bacon and such piled on it. Well the first thing I was told after ordering was that they were out of muffins, so I could have it if I wanted it with toast. They should have changed the name of it then!! But I did have it and it wasn't bad. Honestly, I don't know how you could screw up a couple eggs and sausage and bacon though. Mind you, the over easy eggs were a little bit overdone although the yolk still ran a bit. I ordered coffee too but no refills were offered, so they blew the first rule of American restaurant hospitality - keep coming around with the coffee pot!! Also after we werre finishing up (not even done yet) we were asked if we wanted anything else. I said no and she gave me the bill/check. Well, I guess that is kind of American but in Europe you ask for the bill and then they bring it, instead of making you feel like they want to get rid of you. The restaurant only had about a dozen customers, if that, so it was not busy at all. It's a nice stop off when you come across one and don't want to go exploring looking for a different place. read more

Out of Vue and straight into F&Bs. No waiting. Food came quick as usual. Boxed our leftovers to take home so it doesn't go to waste. Always happy with F&Bs Our waiter was Ryan1 read more

A wait to get in but I didn't mind the staff were polite but some seemed more interested in chatting to each other the starters was not the best the dough balls were over cooked then for a mail I had plastic picses on the Base of my pizza. Ordered dessert only be told they had no meringue so could only have it without. Over all not great but they did sort it out and knocked some stuff of the bill I would like to think it was just a bad day read more

We were welcomed by a member of staff when entering at lunch time on New Years Day. However, despite there being multiple 'free' tables we were told that we had to wait because the kitchen was not coping with the busy lunch time period. Even though we were in no rush I thought that it was extremely unprofessional to be in that situation as a well known branded restaurant. Our starters were very disappointing. A simple dish of potato skins were overcooked with very little topping that was ordered. Our starters were not even cleared away when our main meals arrived! The main meals were good but we were never checked by our waitress if our meal was okay. It was a below average experience from somewhere you know what you're getting. read more

I came here on a visit to see my boyfriend in Southampton. We took a trip to Portsmouth and decided to do some shopping at Gunwharf Quays. The shops were great and around lunchtime I insisted we eat here, to my boyfriend's dismay as it was about a 30-35 minute wait on a Sunday afternoon. It was very crowded in front of the hostess stand, but we did our time and were seated towards the back of the restaurant, near the stairs to the second-level seating. After being seated, it was as if no one saw us. It was a very small section, and the waitress assigned to it completely overlooked us and continued to assist the large family next to us and the booth behind us. We waited for a good 15 minutes, as she HOPEFULLY did not see our gestures and "excuse me's" to get her attention, otherwise we were being ignored. No one came to us to take our drinks order or even say that they'll be right with us. We grew impatient and my boyfriend got up to ask the manager walking around if someone can assist us. He said "oh, has your server not gotten your order yet?" and my boyfriend replied that we didn't even know who our actual server was (we assumed it was assigned to the woman serving the tables around us, even people who were seated long after us, and it was). He said someone would come over to us, and it was another 20 minutes before she actually came. By that time we already had our drink, appetizer, and orders ready. She took them all and got our calamari appetizer after about 25 minutes. It was mediocre, I couldn't completely tell you if it was good or not because we were starving by that time. The time to get our food after that wasn't bad, about 10-15 minutes. I ordered the spaghetti & meatballs and my boyfriend went with the carbonara. I'm not even sorry to say it tasted like a microwaved, preservative-filled muck. Not to be rude at all, but it was just terrible. I thought maybe it was just my batch, but my boyfriend's wasn't any better. I'm both American and Italian, and as one reviewer put it--yes, it was a disgrace! All the while no one came to check on us once or refill our drinks at all. We'd have to get up and ask a busser for a refill of water (not even for a refill of his soda or my lemonade). The next we saw of anyone was when our waitress came over to get our plates and asked if we wanted dessert. Of course, we declined the offer to see the dessert menu and she handed us the check immediately. Again, she left and we waited that final, grueling 15 minutes before my boyfriend got up to hand it to her whilst she was at a waitress register. She followed him back with a pin pad and whilst he was entering his card and info she actually made conversation with us (convenient she was being personable at the time to tip). As an American, I don't expect too much from waiters and waitresses here as they don't work for tips, but I've never really run into an establishment where it lacked so much customer service. Should have listened to my boyfriend in the first place, we wasted so much time (two and a half HOURS) and couldn't wait to get out of there. For once, he was right! read more

Always enjoy coming to Frankie and a Bennys before visiting the cinema! We were looked after by Sam who was very attentive and was always checking we enjoyed each course and got us a new drink when we needed it. We're usually looked after by Dave who even popped over to say hello during a busy Lunch service. Always a pleasure going there and I always look forward to the delicious wings. Thanks gunwharf team read more

The food is pretty standard and the prices are reasonable. It can get a bit busy though. I'm not sure if it's because it's next to the movie theater or because the British think this is really good American style Italian and American food. read more

There's nothing too special about this place aside from the atmosphere. This place is almost constantly full and thus has quite a nice social atmosphere, but a loud one! Occasionally your dinner may get interrupted by the occasional "happy birthday" theme tune outburst played at an exceptionally loud volume to celebrate a customer's birthday. The food isn't anything too special, though if you would like I steak, I would recommend the "larder steak", but again it's not exceptionally good. I would come here again, but it's nothing worth getting excited over. read more

The service was rushed, the food was below par and was not fresh. It was like a really expensive burger king. Do not recommend.

Went to Frankie and Benny's in Portsmouth on a week day. The starter we had ordered never came and after an hour we where asking where our main courses were. We were assured that they would be served in 5 minutes. More than 10 minutes later they arrived and two out of five were wrong! The manageress came to the table after the meal and offered a 20% discount with the words "That's good enough, isn't it?". Unfortunately I didn't pick up until we got back home that this hadn't even been taken off! read more