My first time at this restaurant will certainly be my last.
Where do I begin... Throughout my time at the restaurant, my 2 friends and I experienced long waiting times (to take order and to be brought food), provided with a poor and far-stretched "explanation" as to why and then went on to issues with the food itself.
My fellow guests and I were also not happy with the quality of food, as things came out to us cooked poorly and quite bland. When our table, politely and calmly may I add, attempted to explain our concerns to a waiter, an assistant manager and who we believe was the restaurant manager - we were met with an abrupt and argumentative attitude. Our comments on the food and our experience at the restaurant were denied, called "impossible" and "never to happen in a million years", and after many excuses and suggestions that my friends and I did not know what we were talking about even though WE were the customers and WE were the ones being served and brought food- we were told that "we were just trying to get food for free" and our experience was apparently full of lies.
The management within the restaurant refused to offer our table some type of compensation for the awful time we had at the venue, even after the unpleasant altercation with two of the staff members- which would have been enough in itself to take a mere discount off the bill. Instead we were spoken to with disregard and in a patronizing nature and left without even an apology for the way we felt and were treated during our stay.
The management at this restaurant are dismissive, have poor communication and customer service skills and DO NOT know how to appropriately deal with customer queries and complaints. The 2 male managers I interacted with will argue, deny and gaslight you into believing everything you felt was irrelevant and a lie.
We also noticed that the only tables who received a warm welcome and service throughout their stay, were the large tables who were ordering abundances of drinks and expensive food- so if you are not a big spender in this venue, I'm afraid your opinion and wellbeing is not a priority for the staff.
I will never return to this restaurant nor would I ever recommend it to anyone.
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