I had two experiences with this Hospital. First was surgery to repair a broken leg and I spent…read morethree days in the hospital and there was less than acceptable care while inpatient. There was a lack of staff and a request for a nurse went unanswered. When you are seeking pain medication and no one responds to the Bell it is pretty serious. The second experience had to do with a back injection of cortisone for stenosis of the spine. Following the injection I was unable to stand or control my urine. I was left with paralysis in my legs and my bladder and Dr Donatello did not respond to phone messages after I returned home. The leg surgery was performed by Dr Berg and he was excellent both in terms of his care and in terms of the results of the surgery.

I want to say that this time around the experience wasn't so good,the surgery started an hour and a…read morehalf late,that was a trigger of what was to come,after I came into my room after my knee replacement, It wasn't to long before I started feeling the pain that often arrives when one has this done,I was given shots of lidocaine,bubivocain and I think that was it, not long and my pain was hovering at 6,7 5 back and forth all nite long! I needed a bit more pain med.and when I requested it I had to literally beg,I was in a world of hurt for the whole night! I will not put this on the doctor because I explained to him prior to surgery about my past use and abuse with these meds. Now prior to this surgery I had been here 7 months earlier for a shoulder replacement so I had quite a bit of pain meds. In me prior to this,I am a opioid tolerant paitent and going in to this I already was very concerned as to how this was going to go,I and many who unfortunately misused narcotics in the past are difficult to treat for this type of pain,pre-op and post-op, there's way to much to type here so I have to cut to the chase,when a nurse comes in your room and asks where your pain level is and you tell her it's over a 4,around a 6,7 then doesn't that speak volumes that maybe we need to address this instead of lectures, or perhaps if this keeps up maybe call the Doctor? I Had my other knee done,shoulder,hemorrhoid,meniscus tear surgery and most of the time most nurses did and should of handled things better,until that nurse or Doctor actually goes through what I did than They can truly relate, until than they have no clue,shame on you nurses,doctors who classify most people getting by on a pain medication thats for opioid naive patients, we require a special understanding, paitence,trust and transparency unlike those,real pain requires real pain relief approaches,I understand how this world today caused so much chaos and headaches for the dear doctors and nurses,what many of us did,whether years ago or not should not make Healthcare professionals walk on eggshells,or just turn a deaf ear to our pain,you wouldn't like it! Lay there All Night at a 6,7 and tell me your not going to want to leave a negative review! Call the doctor like Evelyn did,she's a Godsend! Dr.Berg,not on you,all who helped in a nice way,Blessings to you! Those who didn't, sandy,Annette or whatever your name is a the counter who has it made,you know who you are,you need to be reprimanded! You dropped the ball! You made my stay longer! This is a wake up call for all to be on the same page next time! ​

Very disappointing experience. I work for Froedtert and I expected more from this place. My mother…read morein law never saw a social worker. Only a nurse case manager who was not very helpful with very poor manners. My MIL is elderly with TTWB and they are sending her home. The OT said she needed assisted living but never came to the room to discuss recs with family. My husband had to ask for education and training before discharge. She should NOT BE going home. Sadly I will never recommend this facility to anyone. I'm glad I work for Froedtert! Do better RHOW.

Sadly we had the worst experience! It's very unfortunate that they say they care for the patient…read moreand we had the worst experience one could have. The Nurse said the Doctor would meet and give us a review of my family members condition before they discharged them. But the Doctor could not be bothered and just ignored us. The issues and lack of care kept mounting daily. They left our family member to sit in their own urine for four hours and wouldn't check them. UNLESS WE ASKED!! We had to stay with our family member 9 hours a day to make sure care was being given. They say they care but could not deliver! Then they send out a standard response asking to be contacted, so they can get the post removed. But when things where happening and we brought up the concerns. They met with us said they take these things seriously but then brushed off our concerns not following up at the time or even a few days later while our family member was still there.

Been coming here for a few months. Dr. Rachel is great, she develops a comprehensive plan for you…read moreand regularly reassesses. Since coming, my back pain has dissipated and I'm feeling a lot looser. The front staff is great too, communication is easy, insurance is accepted, and scheduling is a breeze. Highly recommend!

Dr. Defnet and Dr. Tadda are amazing! James, at the front desk, is great to work with too!…read more Dr. Defnet took this clinic over about a year ago, and the previous low reviews on here definitely not accurate. Without the help from Dr. Defnet and Dr. Tadda, I would have never gotten my back, hips, and shoulders in alignment. I would have been in the pain I was constantly in. With their help, I'm able to fully workout again and not "throw" anything out of place. They definitely have me as a customer for a long time!

Mop haired, toe-headed, rude, nasty, front receptionist (who's easily the worst of of the lack)…read moreaside, the staff here are a joke. The support staff here are slow, ignorant, incompetent, inconsiderate, dismissive, and callous. I had the best primary care doctor I have ever had and I am sorry to have to leave him behind because of how terrible the support staff and services are. It has reached the level of being untenable. Seriously, stay away. It is the worst.

I've been on hold for 50 minutes in the morning, and another 45 minutes because I couldn't hold any…read morelonger. How to you get to a person to ask a question? This is ridiculous. I may need to change providers. I can't get to anyone to ask a question ALL DAY long - always says, 'you have more than 5 callers ahead of you'. There should be an option to leave a message and get a call back (at a minimum)!! Very disappointed.

I've now had a couple procedures at the surgery center at Froedtert, Sergeant Health…read more There are distinct advantages to having something done here, rather than at a main hospital location. First, parking is close and easy. Usually you can stay very close to the door. Second, the facility is small and check-in is fast and friendly and the waiting area is immediately accessible. They have a coffee machine, a table or two and standard chairs and couches for family and patients. There's also a TV and a monitor which tracks patient progress through their procedure for any waiting family or friends not inside with the patient. The interior waiting areas for patients having a procedure are standard hospital bays, with no doors, curtain access, but a recliner chair for companions or family members where they can stay throughout if they prefer. The privacy is perhaps minimal, but the access for the care time is easy and open. Every team member I've encountered here has been great - friendly, comforting, and this is important, they all seem to make a personal connection - even if it's small, that makes you feel seen as an individual. Happily, the surgical teams have also done great work on my visits. I am definitely loyal to this system Great care. Made comfortable,

Healthcare can be a very personal thing. So many thing that affect your experience including the…read moredoctors, nurses, receptionists, and even the parking. The Froedtert/Medical College is a massive organization and complex, so this is a very limited review of one area, which is the Center for Advanced Care, and specifically the Ear Nose and Throat Clinic. Been coming here for several years, and have always been impressed with the level of professionalism, and care. Especially the staff that work with Dr. David Poetker. Would recommend them to others that are struggling with ENT issues. Once you are in the proper parking structure, it's a quick ride up to the 5th floor. Get off the elevator and go east. There is nice signage that will get you where you need to go. Good luck with your treatment :)

Between my husband and I we have had several days at MOSH. my husband had a severe broken leg.He…read morewas there for 4 in 2024. I have had 2 of my 3 spinal surgeries there. I had the best, Dr. Coran and his team. I spent 3 days under there care and I can't sat one negative thing about MOSH. The medical floor is separate from the orthopedic floor and not run the same way. All the nurses on the orthopedic floor are great. Also, you get a menu and can order each meal in a two hour gap and they bring it to you. Dr. Coran is a spinal specialist. He has done all three of the areas of my back with the last in January 25, He took it apart and put it back stabilized so I can continue to do normal things and play tennis. I highly recommend the Orthopedic floor. NK

Went to the doctor for ankle issue I was having in 2023, and I am still dealing with their horrible…read morebilling department. They billed under the wrong name with my DOB, and I called to let them know to fix it several times. Now it is passed the 1-year timely billing requirement my insurance company requires and now they sent me to collections for THEIR error.

Billing staff apparently saw my negative review and sent me a snarky letter. This could have been…read moreavoided had they used some basic customer service and business skills. First, I did not receive their bill and I called my insurance company who told me that they just received it as well and it looked like the office staff of RiverCrest had forgotten to send the bill. Next I called Rivercrest and spoke with someone in their office and asked why this bill for a visit 6 months previous was just being sent now and they got real nasty. When I called the billing staff to inquire about my bill they had the opportunity to find out why I did not pay it - because they didn't send it and I didn't receive it. If they would have said, oh we will send you the bill I would have paid it. Instead they got nasty which is why they get a negative review. Customers buy more than a product or service, we pay for correct billing and follow up and when businesses like Rivercrest fail on their billing and customer service the entire business fails.

Dr. Bob is always professional and gets the job done. I always have pain relief and feel…read morere-aligned after my visit. Not only do I get aligned, but I also take advantage of the traction services and the water massage bed. Furthermore, I can usually get appointments whenever I want to and there is usually no wait when I arrive for my appointment. Five star service all the way around.

Sad after 20+ years of having wonderful doctors who listened to you and were very nice I go in with…read morea broken rib and have some random nurse practitioner insult me and she was very rude and off putting like she was so offended I was there with a broken rib and the doctors at the er gave me a narcotic for pain. She then continued to badger me saying this is a work related injury we can't help you after this. So after being insulted I will now be looking for another primary care doctor and avoid froedtert all together. If you're in honest pain avoid this place

I had a doctor disappear in the middle of our appointment and leave me sitting there for almost an…read morehour before I decided I had been ghosted and left. They better not charge for this visit! And that was the last in a long line of issues. 4/25/2022: And they just decided to not honor my appeal for the visit where the doctor ghosted me! It's good that they are so taxpayer funded that they don't need to bother with patients who actually have private insurance and pay all their bills on-time.