Great hometown vibes. Friendly service. They look out for you when they see something out of…read morecharacter. Had a personal call more than once from branch manager because they noticed something abmormal. Banked at same location since before it was known as CBT.

Not even worth ONE star. If you're interested in having your assets protected or the people here…read moreactually do their job and order you a new debit card after your debit card has been hot carded because THEY failed to protect your assets, then go as far away from this place as possible. The staff is incompetent, as well as the branch manager. When my card for hacked, with charges coming from Georgia and California in the SAME 24 hours they didn't think that it raised any red flags. I had over $100 taken from my account. Then the branch manager gave me a list of the companies that my money had gone to complete with phone numbers and told me to call them myself to dispute them before the bank had to rather than him calling himself since HIS employees let my assets get stolen. Shittiest most incompetent bank I've ever experienced. Even huge corporate banks would've caught those red flags. Do yourself a favor and bank anywhere but here.

I do not trust this credit union at all. The workers are very shifty and gossip about their…read morecustomers. They hire people with criminal histories and poor credit scores. They also look into members' account details far more often than is necessary...fill in the blanks for yourself about the credibility of this organization. I know a lot more about this credit union than I care to share, but suffice it to say I would not have an account there or recommend JMCU to anyone.

I've been with Joplin Metro Federal Credit they have always given great customer service in person…read moreand over the phone. I've been very happy I would recommend them to anybody

They were great when we first became a customer in 2023. Getting meaningful feedback during renewal…read moretime on competing home and auto options both in 2024 and 2025, is next to impossible. Recently, no reply at all to our last-minute reach out, as premiums were due NOW. So we stuck with the same insurance company for nothing other than no comparisons were presented. Not sure what's happening, but they went from 5 to 1 stars in 24 months. Will definitely look for another broker to serve our needs.

If I ever have an issue, it is dealt with in a timely manner! Randy and his team works ver hard to…read moreget me the best rates possible!!! I am very satisfied!!!!