I have lived at the Seville on west 38 st. for 21 years and Ellis Real Estates has always responded…read moreimmediately to any repairs i needed. This is the best place I've ever lived. Christina

I have been extremely disappointed with my experience with Ellis Real Estate, particularly with how…read morean ongoing HVAC issue in my apartment has been handled. I moved into my apartment in May and immediately noticed that the back bedroom was significantly warmer than the rest of the apartment and had little to no airflow from the central AC. Since then, I have submitted five maintenance requests and had multiple visits from maintenance and an HVAC contractor. The bedroom vent was eventually confirmed to be disconnected from the ductwork and was finally repaired in August, but the larger HVAC problem remains unresolved. Even after the vent was repaired, my AC has run continuously for more than 24 hours at times and has been unable to maintain 72 degrees in the apartment. During hot weather, the temperature has reached approximately 77-78 degrees inside, despite the system running constantly. My projected electric bill has also approached $300 for a roughly 1,200-square-foot, two-bedroom apartment. What has been most frustrating is the lack of communication and follow-through. Multiple maintenance requests were marked as completed even though the underlying problem continued. I have repeatedly contacted management, and after being told I would receive an update and repair timeline, I had to follow up again when no response came. Even after finally repairing the bedroom vent, management responded as though the HVAC issue had been resolved, despite the fact that I have repeatedly explained that the central AC itself is still unable to adequately cool the apartment. I understand that HVAC repairs can take time, especially during hot weather. What I find unacceptable is having to repeatedly ask for updates and explain that the same problem is still occurring without receiving a clear plan to address it. I have tried to be patient and work with management throughout this process, but after months of dealing with this issue, I am extremely frustrated with how it has been handled.

Mary recently helped me buy a house in Kansas City and made the process feel so smooth because she…read morecares about your best interests, is easy to communicate with, plus has the necessary skills to seal the deal. This has been a challenging and competitive market but with patience and combined energies we were able to find the best fit for me and I appreciate all her help in providing the best possible experience!!

My spouse and I were first time home buyers in the Kansas City area and Mary was the perfect…read morerealtor to help us. She went above and beyond in helping us understand the process, our legal documents, and the things we should be aware of when buying a home. She went all around the KC area while we were indecisive on where to live. The home we closed on was perfect for our tastes and Mary knew that after observing and suggesting homes within our personal preference. Even after we moved in, Mary followed up with us and asked how our inspections and move in went, and gave us advice on what we needed at this stage in early home ownership. She is a wonderful and friendly face during an otherwise daunting process.

I recently moved out of one of Truog's apartments but only because I got married and moved in with…read moremy wife. I have nothing but good things to say about them as a rental property management group. The prices were reasonable, the property was well kept and cleaned frequently, and they were quick to handle maintenance issues. I also appreciated that they would work around my schedule with my maintenance concerns since I work overnight at a local hospital. They would try and arrange the work to be done in days I wasn't working or either early morning or late afternoon, not during my sleeping hours. I highly recommend them for anyone looking for a reasonably priced apartment in the Volker/39th Street area.

From the owner: Truog Real Estate Company providing property management services in the Westport and West Plaza…read moreNeighborhoods since 1971. Truog real estate specializes in rental property in the Westport and West Plaza neighborhoods. Tour any of our vacant houses, townhouses, duplexes, and apartments at your own pace.

Me and my fiancé were searching for our first home and we had been working with a realtor and wrote…read moreover 20 offers on houses and never were able to get anything accepted. When I reached out to Zach he was so great at explaining the market and what it takes for buyers to get under contract. He was so responsive and every week sent us new homes that we went to look at. He was able to help us get our offer accepted on only our third offer from working with him. He was so professional, he was always ensuring we understood everything about the process and made sure everything was taken care of every step of the way!

I am so grateful for the smooth operation Austin has going on. He takes care of a property of mine…read morewhile I live in Los Angeles. I have no worries that all will be handled promptly. Even when renting out the units he found me great tenants.

I was purchasing a home in Kansas City from another state and started working with Austin through…read moreRedfin, which turned out to be incredibly fortunate. Austin was really great to work with! He knew the local market well, he quickly adjusted to my needs, worked with my local friend who was helping with the process, and helped me find a place that suited me perfectly. He was a great negotiator and even got the seller to repair some issues they originally were not going to. It seemed like as things came up, Austin and his team had already anticipated them and moved to take care of them. I cannot recommend him enough!

Charles is the best realtor agent we have worked with. We were nervous about the sale of our home,…read morebecause of Covid. Charles was very knowledgeable, professional and explained everything to us every step of the way. We highly recommend him if you are a first time buyer or seller.

Charles has assisted me in several real estate transactions, both selling and buying. We've…read morepurchased/sold properties in 3 different cities in Colorado, both in town and rural. One very convenient tool of his business is a system that sends us emails of available properties that fit our specific criteria. Charles takes his time in photographing the properties - he's a professional photographer, so he knows what he's doing there! All the rooms are very well lit, and he uses spotlights on top of natural light, so the shadows are minimal. He is very skilled in hosting open-house showings; advertising, signage, flyers, property attraction, etc. All of our closings have been without incident - timely and smooth! I would highly recommend Charles for any type of real estate needs or questions.