Worst customer service I've seen in a health care system! Rude front desk personnel at third floor…read morecheck in! Never ever on time. Two hours waiting is unacceptable. You should restructure your management team who can evaluate what is taking place and place efficient solutions in place. You're going to hear "we have a new system" This issue has been going on long before this was implemented. This is no excuse to treat patients badly!

Patients to the cardiac catheterization laboratory are greeted, not by a person, but instead by a…read moresign reading "... have a seat. Someone will be with you shortly." Sitting in the waiting room for a few moments I observed how this check-in procedure impacts their patients. Patients who are aged, and presumably with heart and other health issues, walk up to the desk awaiting an employee to check them in. Eventually they notice the sign or another patient points the sign out. The patient then slowly makes it to a seat in the waiting room to wait. Eventually an employee comes to the other side of the counter, sits down, and yells into the waiting room for anyone who happened to arrive when the the desk was unattended. Then the aged patient with heart problems has to get up from the chair and amble back to the counter while the employee sits comfortably waiting. Patient frustration with the procedure is compounded by their efforts expended in returning to the counter where they expected to be checked in upon arrival. Also observed with this check in procedure is that appointment time doesn't matter. The most aggressive and able patient who answers to the yell of the employee and is first to arrive back at the counter now has priority on the schedule. My suggestion for patients of cardiac catheterization laboratory is to be prepared to arrive at an unattended reception desk and to be aggressive when an employee finally reports and hollers from beyond the sliding glass wall.

Warning long review! If I could give Arkansas Cardiology in LR less than one star I would. My…read morephysician was not the problem. unfortunately Baptist Medical center owns Arkansas Cardiology practice and they have administrators who apparently care less about the patients and are only interested in the almighty dollar. My insurance was billed $478 for a routine 6 mo. follow-up office visit for my atrial fib. and the most basic, routine, EKG completed that took maybe 5 minutes to complete. The physician asked how my heart rate had been doing, I said fine, no problems. Dr. then said my EKG looked good, he listened to my heart for maybe 30 seconds and then said call if any problems and he'd see me in 6 mos. The entire visit from check in to walking out of the exam room did not take More than 15 minutes (if that.) I, as usual paid my $40 copay up front. my insurance paid their contracted amount for a total reimbursement of approx. $130 but this was apparently not enough to make Baptist Medical Center happy. My insurance was billed a second time for the same Date of service-no further services were completed- $411 dollars this time for "medical services" ? and that same little EKG. My insurance paid an additional $77 dollars so now AR cardiology has received $207 total reimbursement. Still wasn't enough $ for them. Now two or three months later I am being billed to pay an additional $77 dollars. Almost $284 dollars for a very routine follow up visit and routine EKG. The Patient Financial services personnel (the phone number on the bill to call if you have any questions) were rude, condescending and non Helpful and referred me to the Arkansas Cardiology Clinic Manager. Left her 3 voice mails with no return call or email- no response at all. The first billing person I spoke with at Patient Financial Services was too busy giggling to listen to my billing question. She said sorry they had breakfast every Friday morning with their "big boss" and the big boss was there and she was so excited about breakfast. She further stated "they just billed what they were told to". I am paying the additional $79 only because the bill would certainly be sent to collections if I didn't pay it and it would affect my credit rating a few points, certainly not because I agree with the billing. I have changed cardiologists. There are too many other good cardiologists around to put up with this type of billing practice and unprofessional behavior by their clinic manager and Baptist Medical Center'sPatient Financial Services.

Great place and take good care of my poppy for years!! And know what there doing at there jobread more

Dr. Bauer did my open heart surgery 22 years ago. And I have never had a problem with it I would…read morerecommend him for anyone to go see if they got heart problems. I was young and scared and he assured me everything would be fine and it was. I will put my life in his hands again if I ever need a heart surgery. signed Carl Edwards

Dr. Bauer is knowledgeable and kind. We met with him regarding an upcoming surgery for my dad, and…read morehe was ready with a plan for bypass surgery and closed the appointment out in prayer. He is amazing! Highly recommend connecting with his office if you are looking for a cardiac surgeon. He answered all my questions with ease too!

I would never go to Dr. Jones. He had that my mother was allergic to Morphine and she wasn't. She…read moresuffered something terrible! The nurses wouldn't even go get him. She died a few days later.

My physician was a very good physician but their billing practices are extremely questionable and…read morethey bill Much more for a brief office visit than any other cardiology office. I have switched physicians and the office staff and billing practices are much more reasonable and professional and my new physician is just as good as the one at Arkansa Cardiology.

What a joke got here at 6:30 it's now 12:30 still waiting they took back one person in 5 hour's…read morewhat the hell is going on so much for emergency room

Best hospital in AR. However today at the ER th wait was unbelievable. We got here at 3:45 and…read morestill have not seen a doctor at 9:00!!!!

Best hospital I have ever been to, first off I was there early in the morning and over the hospital…read morespeakers they prayed for the start of the day! Never been anyplace that has done this, had a colonoscopy & egd and they provided the best care ever , very prompt in admission also,Dr was Jerry Dixon he was the best ever. If you need one of these procedures you need Doctor Jerry Dixion!

I'm a cancer patient currently undergoing chemotherapy. I have a history of sepsis. I came to your…read moreER with what was eventually diagnosed as cellulites by UAMS. Your ER staff was very dismissive of my claim. They did an ultrasound, looking for blood clots, then sent me home because there were none. They did not even consider any other possibilities. The PAIN was excruciating and the diagnosis of cellulitis was very real. I WAS VERY DISAPPOINTED!! From now on, I will be going to UAMS so I can be taken seriously.