Staff here have always been polite & helpful. Which is awesome since people are usually sick in a…read morehurry when at a medical practice. The bathrooms and general building are clean and kept well. The parking lot is not as well maintained but is ok, it is plowed and salted well though. It is nice that it has immediate care, pharmacy, labs, and general ppratice all in one building.

Was in Immediate care and had the pleasure of being treated by Holly and Kelly. They worked…read moretogether on my case and as NURSE Practitioners and crushed it blowing any Doctors away! They worked as a team provided minor surgery on my toe and were highly competent. Very impressed with the treatment.

Made an appointment the morning of online. There was no line when I arrived and the paperwork was…read moreminimal since I filled out most of it online prior. They got me into the exam room very quick and had me out just as quick. They were all very friendly. Would recommend if you are looking for a quick appointment!

Great service very friendly and accessible help when we were really sick. Recommend to everyone.read more

Courteous, knowledgeable, quick and simple at check in. Medical staff was wonderful... Listened,…read moreasked questions and took care of my problem. Great care, great service.

I went in for a rash and the wait time was reasonable and the staff was helpful and professional…read more The provider made the diagnosis quickly and was able to provide a prescription so I could begin treatment immediately. Avoided ER visit so I was happy.

With it without an appointment I have always had fast and efficient service. The desk staff are…read morereally fun and quick and obviously know what they're doing. I've been using this lab for several years and the phlebotomists have always done their job very well. I also got my results in under three hours!

Even though they were busy, the staff was friendly, patient, helpful and quick. Diane especially is…read morekind and very welcoming.

On Aug. 28, 2026 my son was in town to be a groomsman in a wedding. He became very sick with…read moreabdominal issues while in town. I called the Hilton where we were staying and they referred us to East Columbia. The physican on duty answered the telephone and stated he would wait for my son, as it was getting close to the clinic's closing time. Dr. Thomas greeted us at the door and immediately got my son in a room for an examination. Dr. Thomas prescribed medications and my son was able to stand up in the wedding of his best friend the next day. We are so grateful to Dr. Thomas and the staff at East Columbia. My son has had abdominal issues all his life and we have spent countless hours in emergency rooms. I was so impressed with the treatment we received and how quickly Dr. Thomas responded to our needs with sincere intelliigence and kindness. I would highly recomend this clinic. Thank you again to Dr. Thomas and your staff!

What a kind and caring experience I had at this Urgent Care. From the moment I arrived they were…read morepromptly explaining payment options as I am private pay and offering me water as I filled out paperwork. They got me in immediately and all my questions were answered and followed through. After, I left and went to pick up my scripts the Meijers pharmacy had their own electronic problems seeing my orders. I called the office back and Leeann was wonderful taking time to verbally clear the orders with the pharmacy so I could get home. I am a retired healthcare professional myself. My experience in healthcare is pretty grime these days...its a pretty broken system as I have experienced. This office supported me in the way I needed so I could do my work to start to healing. I feel a new sense of hope for healthcare. Shining example of what care real is when we need it from others. Great office and teamwork.

The program itself is very good. From the very beginning…read morethere were issues. After being told I was able to utilize a day pass to take care of some important business Fred said that's not available. So I had to leave after one week. Then to make things worse - they said they mailed home my personal items including medication. They finally mailed the packages 8 days after my original check in and only because I kept pushing for an answer to the missing package.

It's a great facility and it's receiving a well deserved facelift. I have received excellent care…read morefrom a very knowledgeable and compassionate staff in Pact A, optometry, respiratory, pharmacy, audiology, infusion clinic and community care specialists.

I have been going here since around 2013. I have been traded off from one doctor/NP to another a…read morecouple of times. I needed a "family doctor" and none of the doctor's offices in the area were taking on new patients. I was in my late 20s at the time and fairly healthy, so I needed somewhere to go for the usual yearly issues and check ups, so I needed somewhere, and Borgess Family Med of Galesburg answered. I have had great service every time that I have went and truly appreciate their work and dedication.

I have a horrible needle phobia, so blood work is very high anxiety for me. I have to say Alexis T…read morein Pipp's lab, she was calm and cool, laid me down as I fainted prior, suggested I put my headphones on, and before I knew it she poked, got a vein on the first try, and pulled 7 vials in no time. So 100-star review to Pipp Lab, Alex T. phlebotomist!

This hospital should be closed down! I came in with severe chest pain because I just recently got…read moreout of the car accident. I wasn't able to keep anything down, foods or even liquids. They diagnosed me with a stomach ache, and I kept throwing up the stuff they were giving me and they were getting irritated with me, well this nurse definitely was(I forgot her name) I can barely move and she was just really rude and sounded like she hated her job. Since I kept throwing up things, the rude nurse came in with a needle and I hate needles and said "you can't throw this up" and I told her not to tell me when to do it because I have anxiety and she said "here comes the poke" I then freaked out and wanted to get out of there. I left still feeling really crappy. Still wasn't able to drink or eat anything. Later that night, I had my boyfriend take me to Bronson and then I was taken VERY seriously, and I was diagnosed with costochondritis. Which by the way is like inflammation in my rib/chest area and can have symptoms of a heart attack. I knew I wasn't okay. They didn't take me seriously. DO NOT RECOMMEND COMING HERE.