I attempted to use FreeTaxUSA, but my experience was disappointing. Despite the website promoting "free" filing, I found that you cannot proceed with certain features unless you upgrade. First, I was prompted to upgrade to Deluxe for $7.99. Later, I was offered Pro Support for $44.99, and state filing cost an additional $15.99 plus sales tax. Other add-ons included Audit Defense for $19.99, a printed copy for $8.96, and a bound copy for $17.96. By the end, the costs added up quickly, making the "free" claim feel misleading. I also found the platform difficult to use for 1099 income. I spent several hours on the phone and in online chats with customer support trying to correctly enter my 1099 information. Unfortunately, no one was able to provide a solution that worked for my situation. After investing approximately 4-6 hours trying to make the service work, I ultimately had to abandon it and visit H&R Block to complete my taxes. The time spent and lack of effective support made this a very frustrating experience. read more

This company doesn't allow any way of getting of hold of anyone on the phone. They will not email you back regarding anything. Terrible experience. They charged me for services I can't even use. Last time I do business with them. read more

I paid for FreeTaxUSA's Deluxe Support expecting actual help, but all they provide is the same generic information anyone can find for free on the IRS website. When their own software caused an error in my return, support couldn't explain it, couldn't fix it, and couldn't offer anything beyond copy‑and‑paste IRS text. There is no real support, no troubleshooting, and no accountability for mistakes their system creates. I'm paying for a service that doesn't exist. After filing with them for 10+ years when I finally need help I realize what a mistake using this company is. I will never use this company again, and I wouldn't recommend them to anyone who needs real assistance or reliable tax software. read more

FreeTaxUSA is a perfect example of a company that takes your money for its services, but as soon as a problem with your return arises they'll be non existent and zero help with assistance. NO phone number to call, so must rely on either their no reply email or live chat with a high schooler that knows little about tax returns. I've experienced this firsthand. Don't be fooled by their many 5 star ratings submitted by in-house staff. read more

I have used this service for years, even with more complex business taxes. The process has been smooth and offers me all of the forms I need to complete for my business and specific business taxation. I feel confident processing and filing my taxes with Free Tax USA, and understand that there is a charge only to electronically file my state taxes. Filing my state electronically has a nominal fee. read more

Not so FREE! They charged for CA state tax return and you don't know until the end. What a bait and switch rip off!

They had me pay for free taxes when filled. I qualified for the free service,since I only made a certain amount, when I completed all the forms, it led me to a payment screen which asked me for payment. I tried to log off and begin the process, the service would not let me move forward until I have made the payment for my FREE taxes. Don't use this service. read more

This tax preparer's software has a serious glitch for the 2023 version. When I filed in 2022, the FTUSA program correctly populated all fields on my state 1040 form, however in 2023 the program entered an incorrect amount which resulted in tax being due instead of my receiving a refund. I understand that the tax bill was legitimate. I DID owe the money to the state, however, I was charged $36 interest becasue I did not know I owed until after the 4/15 filing date. In any event, I contacted FreeTaxUSA support to request they reimburse me the interest I paid and they refused. They vehemently argued that their program chose the correct amount, with no basis in fact. I asked them why credit info was entered correctly in 2022 but 2023 was erroneous and they would not answer, they just remained adamant as if it were my fault. Please be forewarned that FreeTaxUSA values monetary gain over satisfactory customer support and think twice before you hand your money over to them. read more

I try contacting them everyday. Nothing. When I try IRS2Go or Where's my Refund, it says information don't match. I received a acceptance email from IRS or some entity pretending to be them. I filed 1/31/22 and still can't get answers. The IRS number is a joke. I give up. read more

Free Tax USA - Tax Services Near Me - Provo, Utah

Free Tax USA is a waste of time. If you just do the federal form and don't pay for the state return, they will continue to erase information you've already put in and send you back to those pages. Then, you have to continue through all the already done pages until they can offer you -- again, again, and again, the state tax for a fee. You cannot actually file your federal tax because they continue to claim that you've left out necessary information that you've ALREADY PUT IT, BUT SOMEHOW IT'S NOW MISSING! Don't waste your time on this. If you need help, go through the form with them and copy it. Then, just print out your own form and copy the information down because otherwise the site will continue to make you fill in information that you've already put in and it's not worth it. read more

I have used it for two years, but this year was worst than last year. There is a lot to like about it if your taxes are consistently the same, particularly if you did not change addresses, employers, or anything, then it is a breeze because it uses your information from the former year to set you up for the current year. However, that is also the downfall that I found this year. I had several changes from last year and when it came time to review my taxes, I ended up with two Red Box flags and two Yellow Box flags. The problem was that I was closing in on my time to file by midnight and I did not expect that kind of hang up. Worse still is that when I followed their instructions and went back to correct the pages, it turned out that it was not something that I did wrong, but something that the software did wrong. I had a "dividend Income" from my former year. The program falsely assumed that I should have one this year too, so it sent me back to the page where dividends are inserted just so I could remove the page that was useless to me anyway. Then to get back to the Finish line, I had to click continue about 30 times, for each set of questions that I have already answered and needed no change. What a waste of my time when I was on a deadline. H & R Block used to zap me right to where I left off if there was a question to resolve, but not this program. The bigger problem was that with each of the four flags, it was the same thing...go though 30 pages of continue to get back and work on the next flag. That became quite annoying, particularly when one of the flags was not fully resolved the first time that I did it, so I had to go back a second time. A total of about 150 useless clicks to get back safely to finish and send it by midnight. I finally got it sent at 11:58 PM. Two minutes to spare because of the bulky way of doing things instead of simply allowing the fix on the flag and then return instantly to the Finish page to pick up where you left off. I may not use it next year. I'll think about it. read more

I never received my 2022 tax refund. It went to a bank account I do not recognize. No person to talk to. THis is HORRIBLE

went through the whole program and it says I owe Missouri $2515.00. Did it on TurboTax and it says I only owe $33.00. Sent message, waiting to hear back. read more

The Good: Easy to use website. That's literally the only good thing I can say about this tax service. There is no phone number to call them. You can email them or message them online only. Was told one price for their service, yet the TPG bank they use to extract their fee took double the quoted price. When using Free Tax USA, unless you pay them directly then you have the option to have them take fees directly out of your refund. They use TPG for this service. I used the IRS's where's my refund tool only to learn my return was deposited on February 18th. I had originally signed up for a direct deposit so I gave it a week. Nothing, I called TPG and they gave me the old check is in the mail BS .Told me my routing or account number must be wrong... they cut me a check they said. Okay, I call on the 3rd of March and was told they sent the check on the 28th. 7-10 business days. So I was. I call on the 11th, was told check went out on the 3rd. So again I wait.. I call today... now my check was sent on the 9th... WTF!?!? I have asked to speak to a supervisor and they tell me it'll be 24 to 72 hours before one will contact me... Tax Free USA, tells me that there is nothing they can do about it. They got their fee so they have washed their hands of it. I was referred by someone who has used tax free USA for like 6 years and haven't had any problems. This is my first year to file with them and this will be the last. I will not recommend this service to anyone. read more

When you need to talk to him because you cannot get your taxes done right it keeps messing it up and I filled my taxes out I'm supposed to get like 3000+ and federal and 232 from the state then they said it didn't take it so they asked me to come back and then it's a whole different amounts that I'm supposed to be getting and how much I'm paying and still getting it's a bunch of bullshit they should at least give us a phone number so we can talk to a live person they want to charge me twice for this year tax I'll be calling my bank stop payment I wouldn't even recommend this to Putin read more

This has to be the most shoddy tax service I've ever seen. I read online that this company has the tax return sent to their office, where they take out whatever fees they think are owed them and then mail or send the rest of the money to the rightful owner. No way to contact these losers. I believe they are located in South Provo Utah. I'm going to contact the IRS and since they operate in my state I'm going to find out who licenses them and any other state or federal office that regulates them and do what I can to shut them down. Both state and Federal should be really interested in this. Since I'm reading here that the IRS number is a joke I'll try discussing this with my state senator. read more

Paid for premium service and received nothing. I had to have it redone and send it in myself. No phone number to call. I had to go through Twitter and Direct Message them. read more

They advertise free state filing and they don't give it to you.

I'm out 1300. They sent my $ to different account and routing #. Don't know who's. No phone # to report. Never use this company. My new job is to stop these people. read more

Excellent way to do taxes if you missed the cut off year. I did 2019 taxes for one of my kids on Jan 2 2021. If you are a beginner at taxes I would probably say you are better off with one of the mor popular tax preparation sights as they explain more, but are more expensive. I opted for the $6.99 deluxe version of of this one. It gives you free help if needed. Over all, I like this one for doing my family's less complicated taxes. But not my own. The only problem they need to work on is the payment section. You do need to pay for the State return. The payment section wouldn't let me pay with my card because the address was pre-populated with my sons address. We live at same address. I changed it to my name, and it still wouldn't work. After three tries, I deleted the address too, then re-entered the exact same address, and it finally worked. But that resulted in three charges from my bank account. After contacting them about the three charger, I read in FAQ that they hold the money as pending for each try and that the extra charges would eventually drop off - in 3 to 5 days. So, due to the frustration and extra hour spent trying to finalize return, I'm giving only 3 stars. read more

I had someone do our 2020 taxes and that person decided to use this program. Our tax returns were both rejected by IRS because our prior year AGI or PIN did not match the IRS records. Weird. Even though it says "Free Tax USA" it is not necessarily free, I did pay for the software for at least one of the returns (not a problem). Anyway, tried to fix the return months later and was able to log in after a bit of trouble. It was very difficult to find the return in the system. I contacted support and they wrote out the steps. I was able to get to the return but the system did not allow me to print a paper copy. Huge waste of time. had to go through the whole return over and over. When you finally find the tab where it says "print and mail your return" it won't print. Not happy. I'm still here with no tax return due to their system not being able to get the returns to IRS. read more

Please tell me that Free Tax USA has a phone number you can talk to someone. I did my taxes with them February 4/2021 the IRS accepted my taxes and it was for the two first stimulus checks that I didn't receive and I'm on disability so I was told I had to file . It's May 17/2021 and I'm still getting your refund is being processed. But the IRS already except it February 11/2021 . I call and can't get through to talk to anyone . read more

I helped my mom file her taxes th iui s year, and was nervous that since she is low income that every where would be too expensive. IRS pointed me to use FreeTax USA which was a good decision. The only thing is they don't have a phone number listed however, they have an interactive website to ask questions. They also respond promptly to questions via email. I will use them going forward for sure!! read more

I wish I could give a half a star all I wanted to do was print out my 2019 taxes. I checked to see if I had the option before I even started they said I did it then I filled it out pay my 699 and of course I couldn't print it out. They wind up charging me 699 three times. Then I kept trying to get through to customer service after about the fourth or fifth message they sent a message telling me I had to spend 1799 more in order to print out my federal taxes I had to pay for my state taxes to get done and be filed . I did it online so I could print it out the same day it's been eight days and I still don't have my print out . I would only recommend this site if you like migraines. read more

filed a friends taxes via free tax usa. everything was great until it came time to actually file and submit. federal was submitted fine. no problems. received confirmation number. state...... it says submitted. you'd think that was awesome news right??? wrong!!!!!!! this was 4-12-2021. still not accepted!!!!! it is now 4-23-2021!!!!. still no confirmation number!!!!!!! maryland state refunds comes in abt 2/3 days on average!!!! can't call free tax usa.... no number!!!!!! this is bs!!!!!!!get your sh*t together free tax usa!!!!!!!!!!!!! read more

We used it first time this year. FreeTaxUSA software made a mistake in calculations regarding Economic Impact Payment. IRS caught it and is asking for $780. The reason we use tax filing software is to avoid such errors. This is no acceptable. read more

Tried to pay and the system kept declining a card that has funds on it. I still could not pay. First time using it and will not use again.

So bad... I am a low income senior. The didnt even know to try my EINC for my state taxes. They claimed I had no refund coming . And I did . A small one but it was important to me! Then they charge you to file it. No way to contact them that actually gets a response. No phone number. No chat unless you want to pay them more money. Horrible immoral business. read more

Never again. My refund was taken by IRS as their software did not calculate my taxes right. When you contact them , its useless . They dont care to help. I am out 300.00 this year. read more

This software has serious integrity issues. I received an audit from state and upon looking deep, I found that it was the result of this software incorrectly using an incorrect amount. I was hugely penalized from nj state along with 3 years of interest owed for understatement. Their audit assistance is also a sham, they simply tell you what the issue is, which anyone with basic education would understand from the audit report. They did not take any responsibility for the calculation error despite my clearly telling them what the issue is. I would not recommend this software to anyone for tax filing, they are not free first of all; you have to pay for audit assistance which is useless when reality hits and more importantly, there are calculation errors, which will land you into trouble. for 2018 I am switching to another software, atleast there is a peace of mind. read more

I have been using them a few years now and I have had a positive experience. I was audited by the gov't by there were no issues found on my end. I like turbo tax but this is free and after five years I keep coming back. :) read more

I used Free Tax USA's online program. For whatever reason, the system couldn't file my taxes electronically for me, and told me that my total was $0 for filing NYS taxes, For some reason, the system still charged me $12.95 for a service that allegedly included electronic filing. I contacted the company's support desk, which told me that I still had to pay, or I could cancel my tax forms and receive a refund. Because I sent my taxes in already, I have no interest in doing so. Besides for this hiccup, the system worked quickly and seamlessly. But seriously, it's wrong for the company to charge me when it said $0 was due. read more

They have the worst customer service. My refund is lost someone where they refuse to help tell me to wait and call the it's the irs gave me the information and it was deposited in there account and it's been over a week and no one will get back to me . I will never use this service again read more