Went to set up an account, presenting my driver's license and social security cards as ID. Because…read moreI had an account with this bank closed probably 15 years ago, they insisted they had to set up the account in that old last name - the name of a man I divorced because he physically abused me and threatened to kill me. I left the bank feeling extremely violated and returned to work fighting back tears as all those old memories flooded back in.

Usually, I wouldn't think to review a bank, but we had such a good experience at TD Banknorth in…read moreGreenfield, that I couldn't not review it. I mean, I would want you, Trusted Yelper, to have the same experience at a bank. Our teller, Kimberly Arel, was so friendly and helpful -- telling us not only about bank policy for the account we were opening, but also about the area, that we left feeling really happy -- not only about choosing TD Banknorth, which offers unlimited ATM access and doesn't offer monthly checking fees like that evil, corporate Bank of America, as long as you keep the balance above a certain amount, but about our new found home. She told us about The Siren Cafe, down the block, and the People's Pint, and about local farms to get produce and dairy products since we love supporting local agriculture. We felt right at home and left feeling thrilled! In a bank! And, then, unexpectedly, a few days later, Kimberly sent us a booklet with a list of local farms. She added a note that said she hoped the information would help. That's friendliness beyond usual bank service. It doesn't get better than this.

Bad computer systems, incompetent staff and management that is uninterested in taking care of their…read morecustomers

Went to greenfield savings bank in greenfield today to deposit come cash. I know for sure I had 445…read moredollars to deposit and when the machine counted my money, the lady said there was only 400. I remember counting 69-$5 dollar bills and 5-&20 bills. I'm pretty sure some of the 5's were stuck together as I had not touched or taken any money to use before my deposit. So the teller hits the end button so the money is not put into the machine and they couldn't get it back to me and she says, I counted 400 and your slip says 445. I said ok can I get my money back to recount and she couldn't because she already hit the enter/end button. Why would you do that if you knew the slip wasn't matching. I guarantee you that at the end of the night when she goes to make her count, she will be over by 45 dollars. I had to swallow that and walk out of the branch. First and last time I'll be going there.

If I am headed towards downtown and I need to grab some cash, this Greenfield Co-Operative branch…read moreis my go-to ATM. The machine is conveniently located off Federal Street and it is an easy accessible from town if you are going to some of the bars and restaurants in the area. I have only been inside the branch once, but when I did enter the lobby, the staff was extremely polite. The team here was efficient and got me in and out the door quickly. In the end, I love both Co-op branches in town and this particular branch is great.

Great local bank. Super friendly people and efficient loan processing. The best thing about them…read moreis they took a run down downtown building and restored it to its former glory for their executive offices. They really invested in our downtown.

I love Franklin First! Wonderful people, excellent service, a real community bank. The best bank…read moreI've ever come across in 67 years of living. I do all my banking there, and so does the nonprofit I'm the treasurer for. When we experienced a major online scam earlier this year, they knew exactly what to do to guide us through it and safeguard the nonprofit. I am very grateful to them!

My fiancee and I applied for a solar loan at Franklin First in Greenfield, MA. For many years, we…read morehad both done little to nothing to use credit, because of our conservative personal views on finance. We didn't really want to get a loan, as we are both debt-adverse, but we REALLY wanted to go solar. So we viewed it as being for a good cause. To our surprise, we were approved for the loan. Subsequently, we put some of our own money and a LOT of our own labor toward getting ready to have solar installed on our barn. Four months later, when the solar installer was ready to take the first major payment, our loan was denied for reasons we had nothing to do with. I realize that all banks follow the credit system that our country is - to be blunt - enslaved to, but there is no law requiring banks to behave this way. Being a credit union, these people could have chosen to be better. They could have chosen to think, "we approved a loan for this middle-aged disabled couple, who then spent some of their own money in preparation for this project - which they will now never get back - and so we will do the honorable thing and move forward with the loan." But they didn't. They tried to offer us a HELOC, which we both found disgusting, to be honest. We are fortunate to own our home free and clear. Why on this earth would we put a mortgage on our home when we have none to begin with? The point is, you can't lay out a rug for decent, honest people - people who can provably pay their bills on time every month - and then when something changes beyond the control of those people, yank that rug out and send them tumbling. Not if they want those people to say something nice about the bank. This bank won't look out for you and treat you like a human being any more than the large corporate banks will.

I opened an account at Greenfield Cooperative when I moved to the area, based on reviews I was able…read moreto find. Everything was fine at first, but then the bank changed their debit card provider. Payments I had been habitually making with no issues suddenly resulted in my card being automatically paused simply because the charges were not from within the country. It did not matter that there were existing records, as well as my written statement, that these charges were intentional and approved by me. If I had not learned about Privacy.com, I would have left the bank right then and there, but Privacy allowed me to continue using this bank without having to deal with their new, inflexible and unreasonable system. Fast forward a few years when I was several hours away from home, on vacation, celebrating an anniversary with my wife. I messaged them to ask - merely to ask - about their procedure for contesting a specific charge. There was no security breach with my card. I knew what had happened. (Long story short, a company I once used was acquired and the new company switched all accounts to auto-renew. All I needed was to dispute this one charge.) Greenfield Cooperative immediately closed my card with no notice, cutting me off from my funds while I was away from home. I was not expecting such unreasonable and drastic behavior. I did not report fraud or a security breach. I only found out that my card had been closed - closed, not paused - when I attempted to use my card shortly after my inquiry. When I called the bank, they kept repeating themselves. "I'm sorry, but we have to close a card when fraud is reported." Nothing I said mattered, included the fact that I did not actually report fraud, and that I was away from home with no access to my own money. Needless to say, I was extremely upset. The bank ended up allowing my card to withdraw cash, and that's what I did. It put a huge damper on our anniversary trip. The day after we got home, we went straight to another bank and opened an account, and shortly thereafter my wife and I both closed our Greenfield Cooperative accounts. One cannot stay with a bank that cannot be trusted not to strand their customers on vacation, especially when the customer has multiple disabilities, as I do. If you're considering this bank - don't. If you're an existing customer - watch your back.

Greenfield Co-Operative Bank is not my home bank in the area but I use it from time to time when I…read moreneed to make some transactions more locally. Every time I come into this bank I am excited and surprised at how polite and professional the employees are here. They are always extremely helpful and make banking here easy. I also like their ATM because it is centrally located on Federal Street. Usually there are no lines here and it's easy to get in and out when in a hurry. Overall, I really enjoy using this bank and will continue to stop here because of the amazing experiences I have had up to this point.

After running into trouble at three other institutions because of a recent name and address change…read more, and in spite of a less-than-Perfect rating by ChexSystems (The Evil Secret Credit Agency that collects your Banking Info), Freedom was helpful, friendly, reasonable, and cut through the bureaucratic BS. I found my banking home! Thanks, folks! (LOVE the Turners Falls branch, and the upbeat, even fun, atmosphere!)

From the owner: Freedom offers a complete range of banking services including online banking, savings and checking…read moreaccounts, mortgages, personal loans, auto loans, business services, and financial services.

Jennifer, by far the most condescending and unrealistic superior complex to others. As to bluntly…read morelaugh when I mentioned our humble home and ask us "oh really, you have a house?" . That speaks for it self. I believe that the summary of my horrible experience with this person is shared with others that will continue to make light of the level customer service has gown down to. You would think it's only McDonald's and Dunkin (I work at Dunkin and wouldn't treat my customer like that. ) Thanks to Jennifer I know not to step into the Northampton branch. Awful to imagen walking in innocently and being received by Jennifer with a smile that will make you believe she is not who she is. You can do better Citizen ; or at least our business should indicate so. Forget the mission statement, how about a training for Jennifer?

Whenever we shop at Stop & Shop and need to use the bank we stop in at this Citizens Bank location…read more The staff here is really great and we have never had a bad experience here. This location also recently upgraded to the new system where you swipe your card to complete transactions rather than filling out slips. In the end, we enjoy banking at this location and appreciate the staff that work here.