If I am headed towards downtown and I need to grab some cash, this Greenfield Co-Operative branch…read moreis my go-to ATM. The machine is conveniently located off Federal Street and it is an easy accessible from town if you are going to some of the bars and restaurants in the area. I have only been inside the branch once, but when I did enter the lobby, the staff was extremely polite. The team here was efficient and got me in and out the door quickly. In the end, I love both Co-op branches in town and this particular branch is great.

Great local bank. Super friendly people and efficient loan processing. The best thing about them…read moreis they took a run down downtown building and restored it to its former glory for their executive offices. They really invested in our downtown.

Jennifer, by far the most condescending and unrealistic superior complex to others. As to bluntly…read morelaugh when I mentioned our humble home and ask us "oh really, you have a house?" . That speaks for it self. I believe that the summary of my horrible experience with this person is shared with others that will continue to make light of the level customer service has gown down to. You would think it's only McDonald's and Dunkin (I work at Dunkin and wouldn't treat my customer like that. ) Thanks to Jennifer I know not to step into the Northampton branch. Awful to imagen walking in innocently and being received by Jennifer with a smile that will make you believe she is not who she is. You can do better Citizen ; or at least our business should indicate so. Forget the mission statement, how about a training for Jennifer?

Whenever we shop at Stop & Shop and need to use the bank we stop in at this Citizens Bank location…read more The staff here is really great and we have never had a bad experience here. This location also recently upgraded to the new system where you swipe your card to complete transactions rather than filling out slips. In the end, we enjoy banking at this location and appreciate the staff that work here.

I love Franklin First! Wonderful people, excellent service, a real community bank. The best bank…read moreI've ever come across in 67 years of living. I do all my banking there, and so does the nonprofit I'm the treasurer for. When we experienced a major online scam earlier this year, they knew exactly what to do to guide us through it and safeguard the nonprofit. I am very grateful to them!

My fiancee and I applied for a solar loan at Franklin First in Greenfield, MA. For many years, we…read morehad both done little to nothing to use credit, because of our conservative personal views on finance. We didn't really want to get a loan, as we are both debt-adverse, but we REALLY wanted to go solar. So we viewed it as being for a good cause. To our surprise, we were approved for the loan. Subsequently, we put some of our own money and a LOT of our own labor toward getting ready to have solar installed on our barn. Four months later, when the solar installer was ready to take the first major payment, our loan was denied for reasons we had nothing to do with. I realize that all banks follow the credit system that our country is - to be blunt - enslaved to, but there is no law requiring banks to behave this way. Being a credit union, these people could have chosen to be better. They could have chosen to think, "we approved a loan for this middle-aged disabled couple, who then spent some of their own money in preparation for this project - which they will now never get back - and so we will do the honorable thing and move forward with the loan." But they didn't. They tried to offer us a HELOC, which we both found disgusting, to be honest. We are fortunate to own our home free and clear. Why on this earth would we put a mortgage on our home when we have none to begin with? The point is, you can't lay out a rug for decent, honest people - people who can provably pay their bills on time every month - and then when something changes beyond the control of those people, yank that rug out and send them tumbling. Not if they want those people to say something nice about the bank. This bank won't look out for you and treat you like a human being any more than the large corporate banks will.

Went to set up an account, presenting my driver's license and social security cards as ID. Because…read moreI had an account with this bank closed probably 15 years ago, they insisted they had to set up the account in that old last name - the name of a man I divorced because he physically abused me and threatened to kill me. I left the bank feeling extremely violated and returned to work fighting back tears as all those old memories flooded back in.

Usually, I wouldn't think to review a bank, but we had such a good experience at TD Banknorth in…read moreGreenfield, that I couldn't not review it. I mean, I would want you, Trusted Yelper, to have the same experience at a bank. Our teller, Kimberly Arel, was so friendly and helpful -- telling us not only about bank policy for the account we were opening, but also about the area, that we left feeling really happy -- not only about choosing TD Banknorth, which offers unlimited ATM access and doesn't offer monthly checking fees like that evil, corporate Bank of America, as long as you keep the balance above a certain amount, but about our new found home. She told us about The Siren Cafe, down the block, and the People's Pint, and about local farms to get produce and dairy products since we love supporting local agriculture. We felt right at home and left feeling thrilled! In a bank! And, then, unexpectedly, a few days later, Kimberly sent us a booklet with a list of local farms. She added a note that said she hoped the information would help. That's friendliness beyond usual bank service. It doesn't get better than this.

Extra bonus rounds for Emily Roman who was a fantastic customer service rep who help me add to…read morepayable on death beneficiary to two different accounts while training another staff member. This is a transaction I have worked with other banks whose name shall not be mentioned but who's initial start with Bank of America and it was a confusing process for several staff members took a lot longer than this and all together was far less pleasant. I'm just going to repeat my same review basically because I got to walk in there and have some complex banking business taken care of with no fuss no Mas I was in and out in 15 minutes. If you're lucky enough to live in a small community with a great local bank like this take advantage of it and use their services. The big banks cannot even come close to matching their customer service.

Bad computer systems, incompetent staff and management that is uninterested in taking care of their…read morecustomers

I opened an account at Greenfield Cooperative when I moved to the area, based on reviews I was able…read moreto find. Everything was fine at first, but then the bank changed their debit card provider. Payments I had been habitually making with no issues suddenly resulted in my card being automatically paused simply because the charges were not from within the country. It did not matter that there were existing records, as well as my written statement, that these charges were intentional and approved by me. If I had not learned about Privacy.com, I would have left the bank right then and there, but Privacy allowed me to continue using this bank without having to deal with their new, inflexible and unreasonable system. Fast forward a few years when I was several hours away from home, on vacation, celebrating an anniversary with my wife. I messaged them to ask - merely to ask - about their procedure for contesting a specific charge. There was no security breach with my card. I knew what had happened. (Long story short, a company I once used was acquired and the new company switched all accounts to auto-renew. All I needed was to dispute this one charge.) Greenfield Cooperative immediately closed my card with no notice, cutting me off from my funds while I was away from home. I was not expecting such unreasonable and drastic behavior. I did not report fraud or a security breach. I only found out that my card had been closed - closed, not paused - when I attempted to use my card shortly after my inquiry. When I called the bank, they kept repeating themselves. "I'm sorry, but we have to close a card when fraud is reported." Nothing I said mattered, included the fact that I did not actually report fraud, and that I was away from home with no access to my own money. Needless to say, I was extremely upset. The bank ended up allowing my card to withdraw cash, and that's what I did. It put a huge damper on our anniversary trip. The day after we got home, we went straight to another bank and opened an account, and shortly thereafter my wife and I both closed our Greenfield Cooperative accounts. One cannot stay with a bank that cannot be trusted not to strand their customers on vacation, especially when the customer has multiple disabilities, as I do. If you're considering this bank - don't. If you're an existing customer - watch your back.

Greenfield Co-Operative Bank is not my home bank in the area but I use it from time to time when I…read moreneed to make some transactions more locally. Every time I come into this bank I am excited and surprised at how polite and professional the employees are here. They are always extremely helpful and make banking here easy. I also like their ATM because it is centrally located on Federal Street. Usually there are no lines here and it's easy to get in and out when in a hurry. Overall, I really enjoy using this bank and will continue to stop here because of the amazing experiences I have had up to this point.

We needed a Medallion stamp on a small inheritance! Been a member at GSB for over 40 years! Last…read moreyear, we got it done with no drama! THIS year was SO BAD that we are pulling all our accounts out. NOT willing to work with us. Our other siblings all live across New England, and got theirs done without all these forms she wanted! the GSB woman had the audacity of saying all banks have different rules!!! THIS IS A MEDALLION STAMP. How can a bank dictate different rules? Especially from 1 year to another? DONE DONE! I even tried to show her an email my brother (who also had to be on the phone) sent proving a Court approval of him and my sister as the executors of my parents' estate.HORRIBLE!!!

Mostly nice people but the other day I had an older teller walk away when I came in…read more She messed around behind the counter and made me wait a long time. I informed the bank of this behavior and the next time I used the dive up I was asked to fill out a " Security Update Form".

This was my "go to" bank for decades. However, I have recently attempted to obtain two loans here…read more One for business, and one for auto. The business loan was declined, as it "did not work on paper". I obtained the loan through Greenfield Savings, and my business has been thriving. The auto loan could not be processed, because the loan officer required some sort of documentation, that no other bank required. I obtained that loan through Triangle Credit Union in New Hampshire. A bank that I had never even heard of before. Sadly, I have attempted to do business with this LOCAL bank, and have been all but chased away from them. I like to keep my business local. I wished they felt the same way.

Freedom Credit Union is located in downtown Greenfield central to a variety of stores as well as…read morenight life. The staff here is very polite and at this point in time I think it is the only ATM in town that doesn't charge me a withdrawal fee.

After getting to know the people there, they work very hard and are a great help to my family…read more We've had a ton of questions and required a ton of personal 1-on-1 support, and they've given us that.

I went to buy some quarters, I don't have an account with them so they wouldn't give me $20 in…read morequarters for $20 cash. I am like, but you are a bank? The guy at the counter says, we have to track every dollar in and out, like wtf I'm trying to buy them! Anyways, TD bank is awesome because they will get you quarters when you have cash to buy them, without an account. I would never suggest going to that crap place.