BEWARE! These people are not professional and think they aren't capable of making a mistake. Chris…read morecame to my house last week to clean my carpet and couch. He was very nice as I was to him as well. I was so excited and grateful to get my carpet cleaned by a professional. They said the job would take approx 3 hours to do. It took him 2 hours to clean a full couch and 3 rooms. He was in a hurry to leave my house after dark to get to a call backs house. He told me it would dry in 1.5 days. On the 4th day my son and I put white socks on to walk on the carpet and it turned our socks dark brown and wet. I said this carpet is not clean. In my bedroom the carpet feels weird. It feels very chalky. I looked it up. Chalkiness after cleaning means there's too much cleaning solution still on the carpet that will eat the fibers and ruin your carpet. I took pictures and called the office saying there are still some stains left and the carpet is chalky, not including the paint stain he said he couldn't get rid of, other stains I believe we're not sprayed. She said I'm not trying to brush you off but the manger is in a meeting he will call you back. Great. I turned my phone off silent and answered every spam call (approx 40 a day) in hopes it was him. NOTHING. I called later in the day, the manager had gone home for the day. I called the next day, the admin said I'm sorry the manger is in a meeting he will call you back in 30 mins. PERFECT! . Waiting for his call he NEVER called. As the day goes by still answering every spam call while I'm at work, I'm getting several text messages from the admin saying sorry for your frustration call the office to solve your issue urgently. But I would call the office and she wouldn't answer the phone. It becomes night time and still no call from the manger. The admin text me a picture of the paint in my carpet that I know won't come out and says "the manager is aware of your frustration and your issue but some carpet is beyond repair. " I said OK so he is ignoring me and refusing to give me a call and what about the chalkiness? She said he will call you tomorrow. I said okay I will believe it when I see it. She said "OK he won't call" WOW. how unprofessional! I told her I was in the process of writing a negative review on Facebook. She said OK and we will respond with the pictures of how utterly filthy your carpet was when we got there. We have 14 years of 5k satisfied customers. I wrote the review and then was blocked from Facebook. I still have not received a call from the manager and this is the third day of me waiting. I'm not asking for a miracle here and I'm not asking for my carpet to be restored to look brand new. I'm asking for professionalism, which would be a callback from the manager in a timely manner. The chalkiness removed from my carpet in some areas. And the stains that aren't paint to be sprayed because I believe Chris didn't spray all the stains and what stains are left are the ones he didn't spray. But these responses and not getting a call back to explain to the manager myself what I'm asking for is completely unprofessional and not " top-tier Rated #1 Service". Her telling me that in 14 years y'all have 5000 satisfied customers tells me I should be contempt with what I got and that you don't make any mistakes.

The guy showed us before and after of carpet that looked like it was outside so I knew he would…read morehave no issues with cleaning our carpet because it looked nothing like that but I was absolutely wrong. it looked like he was never there. When i told him that i was disappointed in the results, he kept talking about lighting and photons. He said to give it 24 hrs but there was no change so I ended up having to clean my own carpet and it looked better than what he did. Our carpet was not bad, I just wanted to freshen it up but they literally just played in my face. Do Not waste your time or money!

Communicative, easy to work with. Happy to come on a weekend to accommodate our schedule…read more Thoroughly, careful. Will use again!

I hired to clean 2 rugs. One of them, I had to re clean, with my own shampoo machine, it was still…read morevery dirty and it even smelled bad

Prior to the holidays I needed my upstairs and stair carpet cleaned. I explained that the carpet…read morewas 10 years old and had dog urine odor. Thankfully they were able to schedule me quickly. They first put plastic guards on my woodwork and corners then covered the wood floors. They were so careful and efficient and did the best carpet cleaning I have ever had. Even with its problems it came out looking great. No odor or stains. Thanks to Abe, Dan and Rob for doing such a great work.

They were very professional and up front with the extra charge to deodorize one piece of furniture…read more Even though Kevin was running a bit late he kept me updated on his ETA. The furniture looked awesome and smelled really nice. Kevin also said if after it dried and we noticed some spots he would come back and clean it. I would post pictures if I knew how.

Joel was a very polite and professional gentleman. He was very thorough and wanted to make sure I…read morewas completely satisfied with how well he cleaned the pine straw off of my roof. He bagged everything up and took it down to the curb. It was a fair price for what he did. I highly recommend him.

From the owner: Integrity, Precision and Quality is our motto!read more

Miss Hattie has been cleaning for us for almost three years. Does an outstanding job, is…read moreprofessional, and is flexible if you have a schedule conflict. I recommend her to my friends! Jennifer

I have used Miss Hattie twice now for my rental house in Aiken. She does a very good and…read moreprofessional cleaning job. I hope to continue using her in the future.

Family owned business. Cleaned our rugs at a fair price. Good people and Javier takes time picking…read moreup our rugs and delivering with placement on the floors.

Unable to clean a Karistan rug real wool because I don't believe they have the equipment to handle…read morelarge cleanings....so I don't recommend. Go to Sharian, Decatur Georgia.

After waiting 5 months for my landscaper to complete (which he started, but never finished) two…read moresections of my yard I decided to try Cold Creek and was glad I did. They were very helpful picking out the right kind of plants needed to finish my landscaping and came in two weeks to plant....they would of come in one, but it was not a convenient time for me. The young lady and her helper were great. I showed her some what where I wanted things planted, but told her to use her expertise to change things around which she did and I was totally happy with the way it all turned out. Not to mention they both worked in high 99 degree weather. Bless them both.

We just moved to this area from Texas and bought a new home and wanted a nursery nearby, went here…read moretoday and this place is awesome, they have everything we can think of doing in our backyard and then some also the staff was very knowledgeable, we bought a couple of Venus fly traps And I bought a container of hot Cajun bowl peanuts and came home and had to stop myself from eating the entire thing, so good. We have several larger projects planned for the backyard and we will definitely be going here.

Kind and trustworthy. Very professional and I would recommend to anyone in the area. Also very fair…read moreand competitive rates.

Arrived when he said he would. Took care of the issue. Charged a fair price. Will use him again.read more