BEWARE! These people are not professional and think they aren't capable of making a mistake. Chris came to my house last week to clean my carpet and couch. He was very nice as I was to him as well. I was so excited and grateful to get my carpet cleaned by a professional. They said the job would take approx 3 hours to do. It took him 2 hours to clean a full couch and 3 rooms. He was in a hurry to leave my house after dark to get to a call backs house. He told me it would dry in 1.5 days. On the 4th day my son and I put white socks on to walk on the carpet and it turned our socks dark brown and wet. I said this carpet is not clean. In my bedroom the carpet feels weird. It feels very chalky. I looked it up. Chalkiness after cleaning means there's too much cleaning solution still on the carpet that will eat the fibers and ruin your carpet. I took pictures and called the office saying there are still some stains left and the carpet is chalky, not including the paint stain he said he couldn't get rid of, other stains I believe we're not sprayed. She said I'm not trying to brush you off but the manger is in a meeting he will call you back. Great. I turned my phone off silent and answered every spam call (approx 40 a day) in hopes it was him. NOTHING. I called later in the day, the manager had gone home for the day. I called the next day, the admin said I'm sorry the manger is in a meeting he will call you back in 30 mins. PERFECT! . Waiting for his call he NEVER called. As the day goes by still answering every spam call while I'm at work, I'm getting several text messages from the admin saying sorry for your frustration call the office to solve your issue urgently. But I would call the office and she wouldn't answer the phone. It becomes night time and still no call from the manger. The admin text me a picture of the paint in my carpet that I know won't come out and says "the manager is aware of your frustration and your issue but some carpet is beyond repair. " I said OK so he is ignoring me and refusing to give me a call and what about the chalkiness? She said he will call you tomorrow. I said okay I will believe it when I see it. She said "OK he won't call" WOW. how unprofessional! I told her I was in the process of writing a negative review on Facebook. She said OK and we will respond with the pictures of how utterly filthy your carpet was when we got there. We have 14 years of 5k satisfied customers. I wrote the review and then was blocked from Facebook. I still have not received a call from the manager and this is the third day of me waiting. I'm not asking for a miracle here and I'm not asking for my carpet to be restored to look brand new. I'm asking for professionalism, which would be a callback from the manager in a timely manner. The chalkiness removed from my carpet in some areas. And the stains that aren't paint to be sprayed because I believe Chris didn't spray all the stains and what stains are left are the ones he didn't spray. But these responses and not getting a call back to explain to the manager myself what I'm asking for is completely unprofessional and not " top-tier Rated #1 Service". Her telling me that in 14 years y'all have 5000 satisfied customers tells me I should be contempt with what I got and that you don't make any mistakes. read more

The guy showed us before and after of carpet that looked like it was outside so I knew he would have no issues with cleaning our carpet because it looked nothing like that but I was absolutely wrong. it looked like he was never there. When i told him that i was disappointed in the results, he kept talking about lighting and photons. He said to give it 24 hrs but there was no change so I ended up having to clean my own carpet and it looked better than what he did. Our carpet was not bad, I just wanted to freshen it up but they literally just played in my face. Do Not waste your time or money! read more

Our carpet and Rugs look Amazing and Brand New!! The techs were professional! I will definitely use them again.

I called Stanley Steamers to clean my carpet, how this man got my information to come to my home, I don't know because Stanley Steamers do not contract work out in which I didn't know about until today when I called to complain!! My carpet doesn't look any better and he didn't concentrate on the heavy traffic areas, I am so disappointed!! I am having my son a graduation drop in next Saturday and I have to pay again to have my carpet cleaned correctly!!!! The clean parts are the areas that I pulled protective plastic off of the carpet in which he didn't have to concentrate on at all. IT TOOK HIM 30 MINUTES TO CLEAN 3 BEDROOMS AND A HALLWAY!!! read more

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My carpet and I are old. Arrived a little after 10 and called me from outside to say he had finished--two rooms. I met at door and gave him check. As I walked back through spots on light carpet were visible, the gold carpet has several huge spots that looks like bleach may have been spilled, sloshed! I had decided to try locally owned! My first time to use and definitely will be my last. I guess I just made a bad choice for I know locally owned are good most times. read more

The worst carpet cleaning job I've ever experienced. Asked the technician to redo the stairs because the areas at the wall were not clean. After doing them over again it still was not right. I finally just asked the technician to leave.Was very disappointed in the job performance. I will never use Mr Steam again. The white rag is what dirt I got off of one stair tread after they cleaned it twice. Richard K Martinez Ga. not California read more

Mr Steam Carpet Cleaners - Carpet Cleaning Near Me

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This company changed my opinion completely about their business! It started off a little bumpy however the owner went above and Beyond to make things right. Very personable insisted on cleaning my carpets at no cost due to the mixup. Gained my business as well as my respect! Will not use anyone else in the future read more

Great customer service. Came and inspected the stain, gave a realistic expectation as the outcome and delivered on their word. They will definitely be our annual carpet cleaning provider! read more

This company absolutely blew us away! It's happened to us all, you get a flyer in the mail for a $99 carpet cleaning, the guys show up, complete the work and then try to charge you triple the estimate for work you aren't even sure they completed. THIS WAS NOT THE CASE WITH MR.STEAM CARPET CLEANERS! This gentleman was delightful on the phone, asked insightful and relevant questions to provide me with the most accurate quote possible. They showed up on time, explained the process in detail and were just delightful to have in the house. We will definitely use them again and will recommend them to all of our friends and neighbors. read more

I am delighted to write a very positive review for Philip and his Mr Steam company Recently I had to coordinate cleaning and repair work for a master bedroom and bath due to a bad water spill. Further complicating matters was that I had to find a reliable, trustworthy service company who would do the repair work at a reasonable price and in a timely manner while I was across the country in California. Philip and Mr Steam delivered on these requirements 100 percent! Philip and Mr Steam are extremely professional and do a great job of doing what they say they're going to do when they say they're going to do it. I wish all my service relationships could be as positive! When or if the need arises I will DEFINITELY use Philip and Mr Steam again, as well as strongly recommend them to others who might need their services! Thanks again, Bill J read more

Had to schedule last minute carpet cleaning before moving out of the house I was renting. Mr Steam Carpet Cleaners was recommended to me by my realty company. They were able to accommodate us on such short notice. They did a great job and the price was very affordable compared to what we've paid in the past. I believe they are having a special on 4 rooms right now. I'd definitely recommend them. read more

The best ever ..took his time and solved our problem with coffee everywhere' !! He cleaned what others could not !! He was kind ,courteous and smart ..highly recommended!! read more

Excellent service! I contacted Phillip Tuesday morning because I needed someone to clean my couch set. It was urgent. The set I had bought turned out to be so filthy that I didnt think my child should be on it. I spent the afternoon monday keeping my 3 yr old off of the couches. Phillip sent someone that afternoon. It only took about 30 minutes to clean a full size couch and a love seat. My couches look great now. Phillip even called later that afternoon to make sure everything was good. If I ever need anything else cleaned, this is who I am calling read more

I called Mr. Steam because my previous rental required the carpets to be professionally cleaned upon move out. I got quotes from several places and Mr. Steam was the most affordable for the services offered. They also don't change add-on fees for the quality products that they use. When I began moving into my new home, I noticed a few pet stains on the carpet. I called Mr. Steam prior to my appointment and they agreed to come out and clean a room in my new house on the same day that they cleaned the old house. That made it convenient for me and the price was VERY reasonable. The carpet in both houses looks awesome. I wish I had a before and after picture because the pet stains are 100% gone. The man was knowledgeable and friendly. I would definitely hire them again. read more

Needed a carpet cleaner who could get a move out carpet clean that had been soiled by 3 kids!! Mr. Steam Carpet Cleaners took our call, came out the next morning and totally nailed it! What an amazing job and we got all of our deposit back!! Definitely recommend this company for any of your flooring needs. read more