May 1, 2025. I wasn't going to write a review but I have had the last straw. We bought a home from…read moreClayton Homes in Sulphur Springs Texas in March of 2022. When we first started speaking with them, the salesman was a complete Jerk, talking down to us like we were stupid. Had a condescending attitude and a half. We went ahead and listened to their offer, until I couldn't deal with his pushy attitude anymore. I went to a different Clayton Homes where the sales people were very nice, and wanted to get a home from them, partly because they were nicer, and partly because they were cheaper. They were not comfortable with taking business away from the other lot without letting them know, so we went back to give CHSS the chance to make it right. The manager took over the sale, said he could get the price down to that of the other, and that he "wouldn't be out done". That should have been my first clue. Not only was the house damaged when it arrived, but they were very unreceptive when it came to fixing the small things that were wrong on the inside of the home. I should have refused receipt of the home. They did fix the major damage shown in the photos, but it should not have been damaged in the first place. After they finally got it over the SMALL ditch (they tried to take it over the ditch sideways, and almost tipped the whole thing over), I asked the delivery driver, what happened, and he said he hit another home while taking it off the lot. I told the company about the damage and they said no other home was damaged, so it had to come from the factory that way. Someone was lying. Either the driver lied to us about how it got damaged, or the lot lied to us about it being the one we picked out on the lot. They were supposed to be giving us the exact one we toured on the lot. It was not damaged when we looked at it. The flooring in the bathroom floor had a huge bubble in it, where it was not placed correctly, the screen door was missing, and the veneer on the kitchen cabinets was peeling off already. Also, they gave us cheap crappy entry steps to get to the door that are only supposed to be for construction workers and showing the homes on the lot, instead of the nice front steps the other place was going to give us. Very rickety and unsafe for the children. The Dirt work that we were charged for consisted of them dumping a few truck loads of dirt on an already flat area and spreading it really thin. No spraying to keep weeds gone, no spraying to keep bugs out... not even enough dirt to make a decent pad... it would have settled less if they had put it directly on the hard packed ground of the field. Since we took possession of the house, we have had to battle ants invading every summer. Not coming in through windows or doors, but literally traveling through the interiors of the walls. We had someone spray around the house a couple of times. They put a solid underpinning under the house that looks great, but has only ONE access point. Cannot get under the house to spray or fix anything. Ants got into the microwave through the wall and built a nest in the motor area. Microwave was shot. We removed it, and found a giant whole in the back with no insulation around it at all. Just interior wall, to exterior wall, with nothing in between except a poor excuse for a vent. The sinks all have a system underneath them that is supposed to prevent sewer gases from coming back up into the house, that do work, WHEN THEY ACTUALLY HAVE THE CAPS ON THEM. The septic gases where coming back up into the bathroom and thus back up into the bedroom. The Shower had a damper on it that was turned down so low, you couldn't get hot water out of it if you tried, made for very cold showers. TODAY WAS THE LAST STRAW and why I am writing this review. The hot water heater quit. We went to home depot to look at water heaters. Found the exact cheap one that is in the house. Had them look up the serial number and warranty. It not only had a 1 year warranty, when the one at home depot has a 6 year warranty, but that one year warranty was expired 6 months after we took possession of the home, AND it wasn't listed in my name. SO...IN RECAP: Jerk of a salesman, crappy workmanship, bait and switch houses, defective appliances, crappy foundation work, delivery of damaged property, and every time it storms we can see shingles lifting off the roof. I will NEVER use Clayton Homes of Sulphur Springs again.

Chase is a very helpful and informative guy! Everyone in the office is very welcoming. Highly…read morerecommend!!