I bought my commuter here while on vacation over Labour Day weekend. A $480 Kona bike, shopworn but on sale for $330? Absolutely! I tried it out with no intention of buying it, but it rode really well and I thought I'd be an idiot to pass it up (particularly since my beloved Trek was stolen in July and I was riding around on a Raleigh beater from the 70s). It was barely shopworn, but the few visible scuffs actually made it more attractive to me--I hate new bikes because I can't stand to be responsible for the inevitable first scratch. Someone had saved me the trouble!
The staff were extremely helpful and friendly, and kindly took apart and packed up my new bike for its roof rack ride back to Edmonton. While they worked on my bike, I poked around the shop. I secured a cute Volcom skirt and a pair of cycling gloves at 40% off, but they were lacking in cycling-related equipment such as locks, cables, and pumps. I was told it was because it was the end of the season, which made perfect sense.
They also rent mountain bikes and cruisers--it would be an excellent way to get around Jasper in the summer, albeit a bit pricey. Living in Edmonton, I'd be more likely to bring mine. But still an awesome option should very-far-out-of-towners ever travel there with me. I was also told to bring my bike in anytime I had it in Jasper for a free inspection and tune-up.
Nearly two months later, I'm still in love with my bike. However, I have to mention that I emailed the shop with a question about my bottom bracket (which looked like it was missing a cover) the day after I got back into town. I even called the shop to talk to my salesperson (who is also the owner, I think), but he was never in when I phoned, nor did he ever answer my email. I actually had to stop by a Kona retailer here in town to get an answer (happily, it was complete). But the face-to-face service I received was excellent, and I wouldn't hesitate to recommend the shop. read more
