1 Star -- Extremely Disappointed with Midland Tailors…read more I had my wedding on September 7, 2025, and unfortunately, Midland Tailors added a huge amount of stress to what should have been a joyful time. My father was fitted for a suit, and when he went to pick it up on September 4, it didn't fit properly. The owner reassured him that it would be fixed and promised to meet him at the store on Saturday, September 6 at 12:00 PM, even though the store was closed that day. My dad arrived early at 11:30 AM and waited until 1:30 PM -- no one ever showed up. I had to call the company's hub in London to get the owner's phone number. After multiple calls and texts, we finally reached him. He casually said he was at a dry cleaner in Barrie -- while my dad was waiting in Midland. When I explained how upset my dad was, the owner asked, "Why?" -- as if waiting two hours for a promised appointment wasn't a problem. To make matters worse, he asked if my dad's suit was the pink one -- it was grey. Eventually, he showed up after 4 PM, just one day before my wedding. There was no apology, no compensation, and no accountability for the stress and inconvenience caused. I would not recommend renting a suit from Midland Tailors. This experience was a nightmare and completely unacceptable.

Wanted to tailor 4 polo shirts . Length, width and move shoulders up. Took almost a month before…read morethey were done. When I picked them up they were not tailored properly. They just didn't know how to do it right. They did adjust my paints which I was satisfied with. They seem to be able to handle the simple tailoring needs of their clients. It was my first experience with them and I'm afraid that I won't go back.

Clean environment, with wonderful kind service! What more…read morecould you ask for in a coin laundry/cleaning service.

From the owner: Laundromat open 7 days a week 7am-10pm Wash and Fold Service…read morefor your laundry Dry Cleaning depot

I went to Cotty's in Orillia, I had a Suit, shirt and Tie that needed cleaned ASAP (Received an…read moreInterview for potential employment). Danielle, not only said she could do it all, she offered next day. I was so pleased to know that I would have everything on time. The job was Flawless and needless to say I got the job, (not saying it was because of Cotty's but saying that it deffinatley helped) :-)

From the owner: Cotty's Cleaners Orillia - Dry Cleaning, Wet Cleaning, Alterations, Repairs. We also clean Leather,…read moreFurs, Hand Bags, Wedding gowns, and household items. For more information visit our website - www.cottysorillia.com Since 1946 Cotty's Cleaners have been locally owned and operated in the Barrie and Orillia Area.

Easy to find, clean, and also has a change machine...3 loonies for a regular washing machine, 3…read moreloonies and 2 quarters for the two double load machines they have. Dryers take quarters and are big and roomy. Will come again when I am in town on vacation at the cottage.

I took my 2-layered chiffon & satin gown here for shortening - I know one of the owners, Hong, from…read morethe gym & felt I could trust her. This is what happened: - I was ushered to a filthy bathroom at the back to change, there was no clean place to put my purse or clothes - when I came out, there was no mirror & it was a corset-style lace-up dress & she didn't lace me into it, saying she could just tie it around my waist, so I had to hold it up - she didn't pin it, she looked at it & said since the satin lining seemed to be skimming the top of my shoes, so she'd shorten the chiffon to meet the satin - I trusted her & don't know much about sewing, so I agreed - I asked if she would steam it for me after hemming, & she said they don't do that but she would clean it for another $25 (after charging me $60 for hemming) I told her it was brand new & didn't need cleaning but she was adamant & would not steam it for me - when I tried it on after bringing it home I was very upset as the hem was uneven all-around, & trailed on the floor in the front, very dangerous tripping hazard - I went back to her to tell her this & she was extremely rude, mean & I daresay even abusive towards me - not once did she apologize, she carried on abut how she's done this for 25 years, she knows what she's doing, & kept offering to "fix it", but I'd lost confidence & was afraid to leave it with her for fear that it would be ruined - I told her that I'd lost faith & asked for my money back & she refused, saying "You know that's not how business works, Sue..." I said "Actually, when I customer is as unhappy as I am, it's a really good idea to give a refund..." I was almost in tears when I left, she was very mean and quite arrogant towards me & I'd thought i could trust her because we were acquainted. When I took the dress to a COMPETENT seamstress, she was horrified at what had been done. She had me try it on in her CLEAN, spacious change room, & she laced me into it, pointing out that it was laced upside down, something Hong apparently didn't know or possibly care about. She had me stand on a platform in front of a mirror & she literally lay on the ground, pinning the chiffon all the way around - it was uneven all the way around ranging from 1/4" to 2 ". She also added a couple of snaps to the privacy panel to ensure a smooth fit under the lace-up. All this for $30. And being treated with kindness & respect. BTW, this is my wedding dress - it is not a "wedding gown", per se, but is the gown I will be married in in 2 weeks. I'd told Hong it was my wedding dress & she did not even acknowledge that I had spoken. I understand from looking at reviews on Google that she often writes rebuttals to complaints, so I look forward to hearing what she has to say about my comments. It's too bad, she could have generated a lot of goodwill by treating me with respect & empathy instead of arrogance & by doing right by me by refunding my money. Instead, she will get this review from me.

Did her job at cleaning the dress but dishonest with price. Does not hold her word to the quote and…read moreused broken english to deceive me as a customer. Take an oriental translator and a lawyer with you when you ask for the total price to clean your wedding dress, or my best advice, don't go there at all. Sad day when Asian-Canadian uses her broken english to rip off customers. Shame! Will be telling everyone I know and those I haven't met...total rip-off.

I've been here a few times to dry clean my dresses and my sons baptism outfit. The results have…read morealways been good and the turn around time is reasonable.

I went in to Earth Care Cleaners today to have a winter coat cleaned. It is a long trench style…read morecoat which I thought was wool. The owner looked at my coat and asked if he could suggest having it cleaned at the end of the season. I said I preferred to do it now as even though it did not look dirty I wanted to freshen it up. He looked at the label which read 'dry clean'. He went further and read the fabric content of the coat, then he said that based on the fabrics I could wash it at home. I washed it on a delicate cycle in cold water, tumbled it in the dryer for a few minutes on low temp and now it hanging to finish drying. Turned out perfect! Highly recommended!!!

I have brought several items here to be dry cleaned as well as altered and have been thrilled with…read morethe results! The owners here are incredibly friendly and helpful! They even gave a change room/area to allow you to put on the garment needing alterations and the lady fits and marks accordingly. They are quick and efficient and can accommodate rush service and even text you when your items are ready to be picked up! I love this place and recommend them to all!

The most God awful customer service I have ever experienced. Rude, unhelpful and acts like…read morecustomers are disturbing her. Dry cleaning never ready when promised, no apology or even politeness.