He is an elderly man who by all means is not organized from the look of the entrance. But I keep…read moregoing back because he does a great job. Yes, he is not open early. 11:30 is late but I can work with that.

Lack of customer service Owner will not settle or reimburse…read moreme Brought in uniform dress to get cleaned and got it back with a hole the size of a quarter and chemical stains I gave him receipt of cost of dress and he refuses to communicate or settle by reimbursement of uniform piece Poorly run business

Clean environment, with wonderful kind service! What more…read morecould you ask for in a coin laundry/cleaning service.

From the owner: Laundromat open 7 days a week 7am-10pm Wash and Fold Service…read morefor your laundry Dry Cleaning depot

I went to Flawless Dry Cleaners about 6 years ago recommended by a Friend with a $300.00 Melton…read moreCloth Embroidered Chevrolet Winter Coat that I had Won a couple of years before. It has Leather Sleeves on which the Elasticized Cloth Storm Cuffs had frayed over time and the Zipper in the Jacket needed Replacing. A nice warm Fall/Winter Coat, the owner looked my Prized GM Embroidered Chevrolet Coat over carefully and advised me confidently she could and would fix it up and we agreed on a Price. Within about a week or so, I got a Call the Coat was ready to be picked up and by golly it was and I could hardly believe it, looked as if New again! They even got the little rolled up Fuzz Balls off the Cloth Body of the Coat to Boot !!! Now, the stitching has let go in the seam under one arm as well as the Pockets needing replacing. I plan on taking it there again to be repaired. The Coat has Sentimental Value to me as the one who Encouraged me to enter a Draw for it and ended up awarding it to me after I won it has now Passed on and I have Very little doubt that she can't fix it. I'm going there Saturday Jan.04th-2025 to ask. I found Honest Likeable Staff and Quality Work and Pricing. I come from Ajax and it was well worth the drive. Why I'm going back.

Very accommodating and did a wonderful job under time constraints given by my procrastination :)read more

I took my 2-layered chiffon & satin gown here for shortening - I know one of the owners, Hong, from…read morethe gym & felt I could trust her. This is what happened: - I was ushered to a filthy bathroom at the back to change, there was no clean place to put my purse or clothes - when I came out, there was no mirror & it was a corset-style lace-up dress & she didn't lace me into it, saying she could just tie it around my waist, so I had to hold it up - she didn't pin it, she looked at it & said since the satin lining seemed to be skimming the top of my shoes, so she'd shorten the chiffon to meet the satin - I trusted her & don't know much about sewing, so I agreed - I asked if she would steam it for me after hemming, & she said they don't do that but she would clean it for another $25 (after charging me $60 for hemming) I told her it was brand new & didn't need cleaning but she was adamant & would not steam it for me - when I tried it on after bringing it home I was very upset as the hem was uneven all-around, & trailed on the floor in the front, very dangerous tripping hazard - I went back to her to tell her this & she was extremely rude, mean & I daresay even abusive towards me - not once did she apologize, she carried on abut how she's done this for 25 years, she knows what she's doing, & kept offering to "fix it", but I'd lost confidence & was afraid to leave it with her for fear that it would be ruined - I told her that I'd lost faith & asked for my money back & she refused, saying "You know that's not how business works, Sue..." I said "Actually, when I customer is as unhappy as I am, it's a really good idea to give a refund..." I was almost in tears when I left, she was very mean and quite arrogant towards me & I'd thought i could trust her because we were acquainted. When I took the dress to a COMPETENT seamstress, she was horrified at what had been done. She had me try it on in her CLEAN, spacious change room, & she laced me into it, pointing out that it was laced upside down, something Hong apparently didn't know or possibly care about. She had me stand on a platform in front of a mirror & she literally lay on the ground, pinning the chiffon all the way around - it was uneven all the way around ranging from 1/4" to 2 ". She also added a couple of snaps to the privacy panel to ensure a smooth fit under the lace-up. All this for $30. And being treated with kindness & respect. BTW, this is my wedding dress - it is not a "wedding gown", per se, but is the gown I will be married in in 2 weeks. I'd told Hong it was my wedding dress & she did not even acknowledge that I had spoken. I understand from looking at reviews on Google that she often writes rebuttals to complaints, so I look forward to hearing what she has to say about my comments. It's too bad, she could have generated a lot of goodwill by treating me with respect & empathy instead of arrogance & by doing right by me by refunding my money. Instead, she will get this review from me.

Did her job at cleaning the dress but dishonest with price. Does not hold her word to the quote and…read moreused broken english to deceive me as a customer. Take an oriental translator and a lawyer with you when you ask for the total price to clean your wedding dress, or my best advice, don't go there at all. Sad day when Asian-Canadian uses her broken english to rip off customers. Shame! Will be telling everyone I know and those I haven't met...total rip-off.

I went to Cotty's in Orillia, I had a Suit, shirt and Tie that needed cleaned ASAP (Received an…read moreInterview for potential employment). Danielle, not only said she could do it all, she offered next day. I was so pleased to know that I would have everything on time. The job was Flawless and needless to say I got the job, (not saying it was because of Cotty's but saying that it deffinatley helped) :-)

From the owner: Cotty's Cleaners Orillia - Dry Cleaning, Wet Cleaning, Alterations, Repairs. We also clean Leather,…read moreFurs, Hand Bags, Wedding gowns, and household items. For more information visit our website - www.cottysorillia.com Since 1946 Cotty's Cleaners have been locally owned and operated in the Barrie and Orillia Area.

Easy to find, clean, and also has a change machine...3 loonies for a regular washing machine, 3…read moreloonies and 2 quarters for the two double load machines they have. Dryers take quarters and are big and roomy. Will come again when I am in town on vacation at the cottage.