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    Frene Valley Facilities

    4.0 (1 review)

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    Medical West - Washington

    Medical West - Washington

    2.3(4 reviews)
    30.2 mi

    Very poor customer service. CPAP device was setup poorly and…read morethen they got defensive when I pointed out the settings are off from my old machine and I couldn't use it. Meanwhile the follow up for supplies has been terrible Abby frankly just rude. Today they called and I was hung up on. Cannot recommend this company

    Horrible service. My provider sent my sleep apnea machine order to Lincare in Rolla, MO (a great…read moreplace). Since I live in Washington MO, they offered to send the order to their partner Medical West here in town. That was a week ago. I called today to get a status update from Lincare, who confirmed they sent my order last week. I then called Medical West, and a woman told me they didn't have any order for me. I had to insist Lincare sent something, and was placed on hold a long time. When she came back, all she told me is they are 'working on it'. I asked if there was a rough timeline/guesstimate for getting the machine, as my current machine is on recall due to poisoning patients and I had to discontinue use immediately. She said "We don't know." That was it - no explanation, no attempt at a rough guess. I said "So you can't look at some previous fulfillments and give me a rough idea of a timeline? If it's going to possibly be longer than a day or two, I need to call my doctor. Can you tell me if it's possible it'll be more than 1 or 2 days?" She just said "No I can't." Again no explanation, very rude. I will not be using them ever again.

    Frene Valley Facilities - homehealthcare - Updated August 2026

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