This has to be one of the worst experience at a nail salon I have had to date. I went in for a pedicure and left without one! They sat me down in the pedicure chair with my feet in the water for 10 minutes until someone came over, fine. I don't mind waiting for that. Then the lady who came over massaged my legs for 15 minutes and walked off. I then waited another 15 minutes, but during that wait time I had 2 technicians sit down to start and then get distracted by new or existing clients (existing clients were complaining about their nail jobs). Then it dawned on me that this wasn't going to end well. A lady near me had to tell the technician 3 times to take her existing nail polish off before putting the new colour on! Finally someone started on my nails only to have her hack at my cuticles and rush the nail clipping job. Then she used a blunt nail file and was filing my skin away as well as my nail! At this point i had had enough. I had waited 45 minutes for someone to even start and then they do a crappy job. I told the lady not to worry about finishing and that I was leaving. After many protests from the other coworkers I explained that I wasn't happy about the wait time, customer service or lack of skill! Go here if you have hours to wait for someone to do a crappy rush job. It's also quite entertaining listening to everyone else ask for a fix on their just done nails! read more

I don't understand how people are writing such poor reviews! I absolutely love this place! It's well priced and the staff are friendly and great at their job! We always have nice conversations and the manager is lovely. I suggest it 100% to anybody! This will be the only nail salon I will ever go to.. and I'm fussy when it comes to my nails.. so that's saying something! read more

This was my worst nail salon experience EVER. I was with my elderly and very tired mother, and I needed to find somewhere she could rest, but also give her a treat. I asked for a mani/pedi (with shellac manicure ) for mum, and a mani/pedi for me, and gel nails. I will address the issues in order of importance. 1. HYGIENE: Absolutely no hygiene rules at all! The pedi basins are lined with plastic, but nlot washed in between clients. Tools are not washed at all, not even a sterilising spray. NOTHING. They are taken out of the drawers, use- and simply put back in. I had to walk on the floor in bare feet, after the (very poor) pedi. While sticking on the gel tips, I noticed little cuts all over the technician's hands. She was not wearing gloves. I was horrified, and if I was not with my mother, I would have left, right there. 2. DODGY ACCOUTING: Although I was very clear about what I wanted, they kept changing the prices. Once the polish was to be applied, the technician (who also appeared to be the proprietor) demanded payment. This has never happened before, and after asking why, I was told so as not to damage the nail polish. I then pointed out that this is not an issue with gel nails, as they dry in the oven. ''Oh, no! 20 dollar more!!". I raised an eyebrow, and agreed. When it was all over, I asked for an itemised receipt. They went to great pains to pretend not to understand. I did not relent, and was given a HAND WRITTEN receipt, because ''stamp broken''. The ''20 dollar more'' for shellac (which I have never been charged on gel nails before) was conveniently forgotten about. (the ABN checked out, though) 3. RUDENESS: I have very high tolerance for rudeness. I have an ethnic background myself, and my own culture is considered rude by Western standards. However, this was way beyond any acceptable level. I have large hands, and the technician laughed out loud and informed all the other technicians that I needed the ''NUMBER 10!!!!'' The actual words ''number 10'' were said in English, and the rest was in Vietnamese. I normally don't have an issue when other cultures speak their own language- as I said, I come from another culture myself. But this was clearly making a mockery of me. The technician was jumping up every 5 mins to get payment from other clients, usher new clients in, and bark orders at other technicians. The other technicians were very quiet and quite frankly, looked scared. 4. POOR WORKMANSHIP: A different technician did the pedi, fortunately wearing gloves & a mask. She looked like she really hated what she was doing, barely did anything to my feet, and made me question myself if my feet are in fact so disgusting that they are causing the technician to be ill. But no- I noticed that this was her attitude with every client that she worked on, and at the end of the day I don't have warts, infections, bunions or something that would warrant such a reaction. If someone is disgusted by feet (and some people are) then they shouldn't be pedicure technicians. The gel nails have large gaps on the sides, and what seems to be a hair is stuck under the shellac of one nail, another nail is bumpy. The shellac is not shiny. 5. MISSING SMARTBAND: I have a SmartBand Talk SWR30. I was getting notifications on it, as I as getting the pedi. I walked out of the shop, and I tried to look at the time. After a frantic search of the floor and my bag, I returned to the shop. A technician saw me, jumped up and ran to the back. When I told the technician who worked on me, at first she tried to convince me that I never had a watch. The n I told her I was getting notifications on it, and then she said ''Yes, I remember. Where is it?"" I said that's what I would like to know. I left this section for last as I really don't know what happened, and I can only make assumptions which may or may not hold water. All I know is that I had a SmartBand when I walked in, and didn't have one when I walked out. Draw your own conclusions. This is just my own review, you can read more reviews here: http://www.truelocal.com.au/business/fresh-nails/sydney http://www.truelocal.com.au/business/fresh-nails/chatswood http://www.truelocal.com.au/business/fresh-nails/burwood http://www.truelocal.com.au/business/fresh-nails/burwood https://www.facebook.com/pages/Fresh-Nails/144403585738358?fref=ts read more

**** NEVER GO TO THIS NAIL SALON **** My 13 year old daughter and her friends went to Fresh nails to have a manicure and shellac nail polish. My daughter wanted to spend $30 max and they chose this place as the big sign out the front said $25 for shellac manicures. Since my daughter needed 2 tips, the total was going to be $35, they tried to put all tips on and charge her $50 but she didn't have $50 to spend as she still needed to buy lunch etc. When it came time to pay they charged her $50 even though she was arguing with them that they said it would be $30. what was supposed to be a fun day with friends was ruined by these thieves. NEVER EVER AGAIN !!!!! read more

Very very lazy staff, lounging around and playing on phones. She was talking loudly to the other staff in another language and laughing with the other staff and she had to stop doing my nails several times as she kept getting Facebook messages she would stop and check!!! As a result, she cut me several times with the file and made the nails far too thin and brittle, making them crack the very next day!!! Horrible service, took an hour to do a 30 minute job!!! Poor quality. Avoid at all costs read more

This is the worst experience I ever had, went in for a gel manicure and pedicure on 18/5/16 only to both my finger and toe cut!! the lady who did my toe filed my skin away with the nail using used nail filer!! The other lady who did my hand cut my finger when she was cutting my cuticle. wound was so deep it bleed straight away!! I was asked to pay full price with this horrible service and reason given by the stuff was accident happened!! I have sent a complaint email to Westfield management and I am yet to hear from them to date. Disappointing to say the least. Avoid at all cost!! read more