I've shopped here for 45 years and the service has always been top of the line. Materials are good…read morequality, too. Some prices are a bit more than HD, but they are convenient and there to help not only with materials, but advice as well. Finally, if you're looking for that hard-to-find piece of hardware, more than likely they'll have it!

I am torn between a 3 and a 4 for this review. Wish I could give half stars. Anyway, this store…read morehas just about anything a handy man could need, but the prices are a bit higher than at mass retailer stores like Loews and Home Depot. Also the hours are a lot different than those mass retailer stores as well. But you have to remember that you are in the heart of a tiny town called Naples. So, this is what you get. Upon entry you are greeted with a large moose head hanging on the right, and the register right in front of you. There is a bright red sign that says, "Welcome to your neighborhood do it yourself center". I stood there for a bit until a man behind the counter asked if I needed help. I declined as I was snapping photos and then off to join my father-in-law pick out some nails for some flooring. A nice woman there let us open the package and test them in a transition strip to make sure they were the right size. I thought that was a nice personal touch and overall great customer service. They have a private parking lot, but you have to be careful pulling out. Traffic coming from the left can often move fast. Also, this place is next store to Joseph's Wayside Market so on weekend I suspect a lot of their customer park here.

I've been building a cabin over the course of the last few months in nearby Italy Valley. I've…read morefound the Staff at Wilcox to be very friendly and service oriented. Everyone, from Kurt, the Manager , to Morgan the delivery person, aim to please. I've struggled with coordinating the delivery times with folks from the Big Box stores but never at Wilcox. I ask them to deliver at a certain time and place and the material is always on site as requested. Kurt has been very helpful with pricing and the quality of the materials is excellent. I believe in supporting the local business establishments and sometimes that means paying a little more. But not with Wilcox, the pricing is very competitive and the service is superior, Tom Curtin

Faucet replacement parts can be very difficult to match with the originals. The staff at Vine City…read morewas extremely effective in closely examining our original part, and then coming fairly quickly to the conclusion that what they had on offer (and they had A LOT on offer) was not going to work. They did not hesitate to redirect us, and so we were served by them directly and then indirectly. Vine City Supply is just the kind of enterprise to have in a place that prizes community service!

Remarkably friendly and helpful staff. Great selection of household items. If you don't see what…read moreyou want or need on the shelves just ask them and they probably have it or can get it quickly. I'm so glad I don't have to drive to Bath or Painted Post, it's great having a hardware store right here in our little town. They even have candy!

I came into this location to buy some items to install some windows and was helped in a huge way by…read morea guy named Mike. I run a large business in Rochester and Syracuse and am unfamiliar with this location but do frequent other locations for business and personal use and love the stores. However this experience was much different. I was helped quickly, confidently, passionately, and actually had fun spending money with him. Mike if you read this please keep up the great customer service side of the work it is very appreciated and i wish i had a few employees like you to sell some of our products. That kind of service is dying breed these days. 5 star all the way!!!

I went in for my husband and asked for Amy about it and she said she had told my husband she put…read moreit on hold for us and she did as soon I went in and told her who I was I in and out within 5 mins she was a sweetheart and now we won't go anywhere else. I will definitely be going back there she was nice, kind and has a smile and is always very positive. Thank you north main for hiring such a great worker.

The young kid working at the counter should teach classes on how to provide bad customer service…read more Couldnt be bothered to greet me when i came in. Didnt ask if I needed help finding anything. When I checked out, he never said anything except the amount owed. Never asked if I found everything I needed, never said thank you when I paid, never said thanks for your business. I think next time I'll just drive to Cuba to get whatever I need.

way too expensive, and everytime you look at a price tag they charge you way more. The kid that…read moreworks there is not friendly and very unprofessional! Also charging a "service fee" when you buy anything. Every time I go there in a pinch I leave unhappy.

Very poor attitude and service for a local small business. Bought shingles for a job that took a…read morefew weeks. They absolutely refused the return of one extra bundle because it was longer that 7 days from purchase. I own a small business and would NEVER treat my customers that way. I will shop at Home Depot or Arcade Lumber next time. They are far more customer oriented!

Love the store however there hours of operation are terrible! Don't go by web site they are not…read morecorrect! Hard to get there when they are open! 9 to 5 and even worse on weekends

I like Worth Smith very much. I never walk away empty…read morehanded. I find their prices affordable and their staff is courteous and helpful. I hope Worth Smith never closes its doors. They have a great business.

We enjoyed looking through this historic old hardware store which doubles as a historic building,…read moremuseum, or just plain fun place to grab some free popcorn or watch the ghost play jazz, blues, reggae, etc on the piano. I bought the Ostrich feather duster I've been looking for for months! Clean? Are hardware stores supposed to be known for clean? Especially old ones? This one was just the right degree of cleanliness! The staff were so friendly and welcoming! When we mentioned we were from out of town, the eager employee offered to introduce us to the owner! Surprisingly the prices weren't "tourist stop high", just the regular hardware store prices. If you are coming through, New York, this is a worthwhile place to stop and look around.

have been buying wood pellets by the ton....around $6.50 a bag ....called first to make sure they…read morehad them......yep.....now ...can't buy buy the ton .....but you can take 25 and come and get the rest.....in 3 days..... now$ 8.90 a bag........i hzve gotten older and it would be real hard for me to unload a ton by myself anymore ....what a crummy way to treat a customer that's been doing business for ....years