We have been using Electric City Heating and Cooling to service our units for several years. Their…read moretechnicians are prompt, professional and personable. They take the time to explain any issues that they encounter and what is needed to remedy them. Their great customer service from office personnel to technicians to management is appreciated. Just had our Spring service done by William and the units are ready for the summer heat!

Paid to have unit diagnosis, told it needed to be replaced. Then crickets.No Follow up ,nothing…read more So called another company, same findings, unit replaced a few days later.

I waited as long as I could before turning my AC on this year. I turned it on June 12, later that…read moreday it started making a knocking sound. For a $125.00 service call, I was told the fan was going out and the cost of a new one was $750.00. The technician told my brother the AC unit was old and tired. I knew the unit would need to be replaced at some point. The old unit a 2.5 ton gas pack had been installed October 10, 1997. Almost 30 yrs old, nope they don't make them like that anymore! The knocking had stopped, it was still working and cooling. I knew too that was just a matter of time before it just stopped completely. Not wanting to put a $750 fan in a unit that old, I started looking at places with at least a 4.5 to a 5.0 rating. I am a die hard review reader and review writer, and I check ratings on both Yelp and Google(some times there is a BIG difference between those two places). I got estimates from 3 different places. The crawl space under my house is very low, and both technicians from the other two places could not get under the house, one wasn't too concerned with really checking, and was only going to replace what he could see from the outside looking in(gave me a quote on 6/24/26 for 30 days). The other technician from one of the three places, told me that once they got the old unit removed they would be able to see better, and based on what needed to be done there would be an up charge added to the estimate they had quoted to me(gave me a five day quote, 6/23/26 to 6/29/26). On June 25 Easton Brannan came out to give me an estimate. Easton Brannan was able to get under there and see what was what and give me an estimate. Easton is very nice and friendly, he told me what he saw and explained what needed to be replaced, I told him I was afraid of "critters", he assured me that once finished everything would be sealed up nice and neat,"so no critters could get in, under or around anything"!! Thank you Easton! Installation day was on July 10, 2026 at 9:30 am, the fellas were running a little behind schedule , but when they arrived they introduced them selves as Johnny and Chris, and about how bad traffic was in Easley. They are two friendly, respectful and nice men. They answered any questions that I had, and explained things they were doing. They went to work, took the old unit out, broke and took up the concrete slab that it was sitting on, took out the old return flexible duct line, and replaced the entire return flexible duct line with a new one. Johnny told me the old one had a hole in it, and a lot of the air was going under my house, as well as the heat in the winter. Johnny came in and installed the new thermostat and explained how to use it, turned the gas back on, came in to check that the unit was working correctly for both the air and heat, he did ask me if I wanted the old thermostat(I said no),and left me the batteries to the old one and the instructions for the new one. When they got it installed, Chris did the flashing and Johnny did yard clean up. They finished around 3:00 pm. Nice job Johnny and Chris, thank y'all for being so nice, sealing EVERYTHING UP (so no critters can get in) and installing my new 2.5 ton American Standard system.

Honest, very knowledgeable techs. Andy actually showed me the coil he was replacing and explained…read moreeverything before proceeding. I am now a repeat customer.