Grant and his sons did an amazing job replacing HVAC system. They even installed a window unit (at…read moreno extra cost) to keep us comfortable. We are well pleased with face-to-face conversations, options and choices, professionalism, installation, clean-up and follow-up. We will be using Banister Heating and Air Conditioning in the future. 5 Star Rating out of 5. Jean and Dwayne Little

professional, practical problem solvers that arrive on time, communicate well and offer a range of…read moresolutions. we have used Banister for annual service work, unexpected repairs and replacement of whole house systems. the balance of pricing and ability underscores our recommendation for you choosing Banister when you next need HVAC service.

I have my guard up every time a service tech comes to the house to see if they are going explain…read morewhat is occuring and give me good info on how they are going to fix it. Also, looking out for additional upselling where I am sure they are encouraged to get maintenance agreements. and additional items from the client. Everything was explained in detail and I was informed on what is needed and what would be preventative including a service plan. I know that it would likely be in my best interest but since we are selling our property in the near future I explained why I didn't want one. The company went over and above to accommodate me with an issue with the troubleshooting charge and completed to get my business. The tech was very knowledgeable and explained everything in detail. I was able to get high level service and just wanted I needed to make things right.

They were on time, checked unit, serviced and reasonably priced for our needs. It was working just…read moredoing a regular service. When they left it no longer worked! We did have a hiccup, spent 3 days & nights in the heat with no air after service due to AA Attendant they were not getting our messages (lady in office out sick) but, AA was saying they would be here between certain hours, someone would call us, etc. On day 3 my husband was there when the owner came in and he was completely unaware. He sent someone that day. I will say we are nice and cool now and it was just a random issue nothing serious, took 5 mins to fix. I would like to thank the Owner for being a true stand up business man and making it right for us as a consumer. His technician came both visits and was a very nice young man. I would definitely recommend this company. Thank you for making everything right!!

Seriously great company. Our heat pump went out last night on 1 of the coldest nights of the year…read moreso far (of course!). I looked up companies on Yelp Riggins had 5 stars from everyone. My husband called them at 1:57pm. They called back at 2:02pm and the heat pump was fixed by 3:26pm. He first said that they would come by tomorrow (Friday) but then he asked my husband how old he was. When he told him that he was 82 the owner, James Riggins, said he would be right over! Super nice. Super knowledgeable. And very compassionate. I would call no one else EVER. These are the people that you want to do business with over and over again. Will recommend to everyone.

Read the other reviews and thought I would give this business a try. James was just as…read moreprofessional, honest and courteous as they all said. I was looking for maintenance as it had been quite some time since any maintenance had been done on the system. James came out same day and took care of my unit for a very reasonable price. It's so hard to find good service providers, I wish he could do all my home maintenance/repairs!!

Hit or miss whether or not they respond to your request for work to be done. I also have hanging…read morewires and fire hazards left by his workers. I have an outlet which cannot be tied back to the breaker box??!!

We called Dennis because our unit quit. He installed it not long ago. A service person came put a…read morefuse in and left. $165 The unit quit that night again. Tried calling sevetal times was finally answeted with " I am out of town" nothing else. I had to call someone else after a week . The unit had two electrical issues, needed fton and the starter switch was replaced. When I called Mr. Holland to tell him about this his response was to call and hang up on me. Then text "Go to hell" on my text complaint. Is that professional? Said he would tear up our check. Guess we will see. Will never recommend him again.