Reached out to KMH Appliance to remove (& reinstall) a cabinet mount wall oven and move a…read morerefrigerator as part of a kitchen cabinet resurfacing project. Trent contacted me almost immediately and quoted $275 for the effort. When Trent & his co-owner arrived to accomplish the removal of the first phase, they noted there was some confusion regarding the scope of the fridge relocation. We were requesting the fridge be moved out of the kitchen. Note : no updated estimate was provided at this time. KMH willingly moved the fridge to the foyer, however they noted the front right wheel was damaged. They verbally stated that because of the wheel damage they would not be liable for any associated damage. They did provided a ~$215 estimate to repair the wheel Three weeks later, KMH returned to reinstall the oven and move the fridge back to the kitchen. The oven install went smoothly, however during the fridge relocation they created two deep scratches (4 inch & 2 inch) in the red-oak hardwood. When the scratches were identified, they restated that as previously noted because of the wheel damage they were not liable for any damage. When the final bill was provided ($275), Trent noted they were not charging us the regular fridge moving fee ($250) because of the damage. They provided a recommendation for a Flooring Company, who we subsequently contact (they provided a $800 estimate [to include replacing three boards, staining, and sealing]). We additionally contacted Pryor Floors ($335 estimate to include sanding, staining and sealing the damaged red-oak boards). I contacted Trent regarding the repair estimates. He reiterated their position that they were not liable for any of the damages and they had already not charged us for the fridge moving ($250). We were disappointed that there was no offer or discussion regarding cost sharing on the repair costs above the $250 credit. Bottomline: They did satisfactorily accomplish the verbally-agreed to work. Our primary issue was there was never a written contract detailing the specific work and cost to be accomplished. Further the contract would have likely detailed their liability responsibility and eliminate any ambiguity regarding damages. Overall, we were disappointed in how KHM handled the damages. As such, we will unlikely use KMH again.

We we're grateful for the service we received from KMH. We were informed about the price of our ice…read moremaker repair. The parts were ordered on the spot and came quickly. It was a good experience for us!

John of Budget Appliance Repair came out yesterday to look at our GE W/D Combo. The tub was not…read morerotating during the Drain Cycle. I had thought it might be a motor or electronics problem, but John immediately checked the drive belt. Sure enough, it was worn and had worked its way off of the motor pulley. John ordered a higher quality belt by phone, it arrived today, and he installed it this evening. I agree with the reviews and ratings I've seen. Five Star service at an affordable price. Next time we need appliance service, we'll be calling John and his dad!

John came to the house to repair my dryer and after diagnosis replaced the heating element. Three…read moreweeks later the dryer was no longer heating up. I called John and he said he would fix it under warranty. He came to the house with a new heating element but it turned out to be a different problem which was with the wiring harness connector. The connector itself was no longer available locally but he found one on eBay, bought it and then installed it. I paid for the part and he said the labor was covered under warranty. I think he is very honest. He could have charged me much more than he did. In the future if I have a problem with any other appliances I will call him and I highly recommend him to all my friends and real estate clients.

Charged me for a new thermostat and balancing rods. Problem not fixed. Would never follow-up, I…read morealways had to contact them to schedule for parts installation. Finally had to purchase a new machine. If it wasn't fixable, they should have told me and saved me over $500!

Artem came out and helped us right away with our washing machine! He knew what the issue was and…read moregave us a detailed estimate on what it would cost to fix! Highly recommend! Thank you!

The fridge had started running again after we unplugged it then plugged it in again the day before…read morehe got here. He ran diagnostics & checked the mothetboard which had been replaced a yr before. cleaned the grates of dust & said if it started to give us more trouble to call him back. He did a good job of explaining known issues with this brand & model it being only 4 yrs old. Ugj! He was prompt, courteous & very knowledgable. I'd recommend him highly.

Liz was fantastic about getting us scheduled quickly Our compressor died. We contacted another…read morecompany that wanted to charge us nearly $2000 of the repair. Called Ranals and Liz said it should be covered under warranty... She managed the warranty submission with LG and even got extra components to ensure the repair would be successful and last longer. The repair and installation was 1/2 the cost as there was still a lot of labor and welding, etc. but we were thrilled. They were professional, timely and so helpful.

The scheduler or receptionist, Natalie, called and told me the technician will be late when my…read moreappointment window was between 5pm & 7pm. Rightfully so I had follow up questions, instead of just answering them, Natalie raises her voice to me multiple times. Then says "if you don't want to schedule then we can cancel it."

Nick came out to repair our furnace late in the afternoon. Confirmed what I thought was the…read moreproblem. Tested every connection and verified the problem. Gave me a quote for the part and service. Did not have the part rushed to the warehouse before they closed and installed the part. Installed part still not working right had to disassemble parts of the furnace to get to ta hidden sensor, replaced sensor and furnace has worked better than it has for years. I know it took alot longer and more parts to fix than Nick anticipated but there was no change in the price. Nick's the man.

Was able to help me find a resolution over the phone at no charge. Much appreciated, thanks!read more

Jason said he was the owner never order the part but took my 357. to order part and never dtd.read more

They came out to our house 3 times to look at our KitchenAid refrigerator, the first two times the…read moretechnicians didn't do anything because they failed to ask make and model prior to appointment and upon arrival said they were unable to run a simple diagnostic test. Yet it cost me $95. One of the technicians even told me no one in this town could repair KitchenAid refrigerators. After the third visit the technician was unsure what the problem was, but thought it could be a motherboard. After two months of not hearing back from this company with a quote or replacement part, I followed up with them. The response I received via email told me to search on eBay or find a used part myself. They did not even have the decency to pick up a phone and call me. Do not use this company, they are ill equipped when they show up, and apparently they can't repair KitchenAid.

Very satisfied with the service. Tim arrived as scheduled and diagnosed the problem with our…read moreKenmore dryer. Repair was made on the return visit and the dryer works perfectly. The cost to repair was reasonable.