Incompetent staff member caused injury during post operative rehab resulting in months-long setback…read morein recovery.

Care and compassion from the first phone call is how I would describe Action Potential Physical…read moreTherapy on Pikes Peak. I have been a patient there intermittently for about 5 years and from Kathy at the front desk to Sandy with my hands and wrists I always know that they will do their best to make me feel comfortable and well cared for. This is the place for PT!!

I'm so glad a friend recommended me to come here. I can't emphasize enough how attentive, caring,…read morekind, and organized this place is. My friend and I have both been extremely happy with the services we have received. One of the best things about coming here is their friendly staff. Mandy, Heather, and Vanessa are some of the sweetest and most caring people people you will find in a doctors office. They're so friendly and really make you feel welcome and comfortable. It's clear they care and really enjoy their job. I don't think there's a better place in the Springs to get the treatment you need. I definitely recommend giving this place a shot. You won't be disappointed!

I was referred by the VA to Apex for pain management, specifically to see Dr Bissell. I walked into…read morewhat I thought was his office and the receptionist was a bit rude and said I was at the wrong desk. So I went to the other desk, which was in a completely separate office space. I checked in then sat and waited 30mins past my appointment time, then finally got called back to a room where they asked for a urine sample (which was for a drug test which wasn't told to me up front). After I gave a sample they sat me down with a technician in a room with other patients and proceeded to ask me my medical information in front of everyone! HIPPA violation much? Then I was placed in an exam room, where a doctor other than Bissell came in and talked about a plan for PM. I initially booked future appointments but ended up cancelling bc as I went through my day, my gut said request a new care manager. Good thing, because I received a bill that was clearly not billed through the VA/TRIWEST. What a disaster of a place!!! Go elsewhere.

This place has been such a pleasure to visit. I really enjoy all the staff. They are very flexible…read moreand have a variety of time slots available. I also feel comfortable with my PT therapist. I like that they play music and trust you to walk through your exercises! I would highly recommend this place for PT needs!

I just spent the last 8 months here (at least it felt like it). I was recovering from a car…read moreaccident and needed additional treatment so I was referred by my chiropractor. I've heard great things about Orthopedic Rehab in general- they have a lot of locations- this location is really good. My physical therapist was Micah. He is very good. He also does dry needling and I felt like he did very well with that- he explained everything and normalized the process and was in tune and sensitive with how I was handling it. Micah is smart and knows what he is doing. You spend some time with your physical therapist and then have techs and assistants who walk you through your exercises and treatments. Overall I appreciated each one who worked with me. One tech in particular seemed distant and I felt like he shamed me when I arrived at the wrong time for an appointment (I'm not convinced that was my fault) and that really bothered me. But the people working are personable, caring and knowledgable. Their equipment is good and I enjoyed observing the interactions with other patients and among the team. There are TV's in the rehab area and I got a real kick out of how into The Price Is Right the staff seemed each time I was there. :) I had frustrations with scheduling. I think about 30% of the time (and I went A LOT and for A LONG TIME) there were mistakes made with my scheduling- either the day, time, which treatment I was having, or even the therapist I was seeing. I think improvements need to be made in their scheduling system. The front desk staff, especially more recently, are warm and on top of things. This office has recently added services for women's health which I think is awesome. They don't take my insurance (Aetna) but they were fair in their prices which I respected. The owner/manager of this location, Chad, is extremely personable and seems like a good leader. There were some times I felt like the staff were giving up on me, indifferent to me, distracted or maybe even a little uncommitted. I think that could have been because I was a patient longer than most other people, and maybe my own discouragement that I wasn't getting enough better rubbed off on them. Overall, though, my experience was positive and I will highly recommend this location of Orthopedic Rehab.

I've been a patient at Colorado Center of Orthopedic Excellence for years. See Dr.Purcell at the…read moreResearch Office. He has performed two knee replacement surgeries for me. Now looking at shoulder surgery with him. Matt his PA and Katie is MA are very caring. From many of the other reviews I have read from my own experience when I leave a message they usually tell you to give them 24 hours. I have always received great care at Colorado Center of Orthopedic Excellence.

My daughter and I had a very upsetting experience with Shannon Constantinides. From the moment we…read morebegan explaining the history of my daughter's knee injury, I was met with a dismissive attitude and zero bedside manner. Instead of listening, she was short, cold, and visibly irritated that I was trying to provide context for the injury. When my daughter told her that the exam was hurting and the pressure on her knee was too much, Shannon actually pressed harder. I was shocked. To make matters worse, the exam room at their south location had at least 20 dead flies on the floor and windowsill, extremely unhygienic and unacceptable in a medical facility. We left feeling mistreated and very upset. I called immediately to request a different provider and to speak with a manager about how unprofessional the appointment was. Instead of addressing anything we reported, they mailed us a letter saying they were "parting ways" with us. That tells you everything you need to know about how they handle complaints. While that is perfectly fine, we had already decided to seek care elsewhere, the lack of professionalism in how it was handled truly says it all. Be aware of the treatment you may receive here. Our experience was extremely disappointing from start to finish.

I started treatment at APPT and all was going well until an insurance hiccup occurred. Because I…read moremoved recently, and mistakenly thought that my insurance bills were being paid through autopay, my Medicare insurance lapsed. I was hoping that I could get my insurance reinstated quickly but it has taken a matter of months. I was notified by APPT that I owed them some money which I paid yesterday. The amount I owed was $363. After I paid my bill I inquired how many sessions that was for and was told it was just one session. That seemed excessive to me and, on further inquiry, I learned that it was the "insurance" price. The non-insurance price is $110. When I called back today and spoke to Candy she said that there was nothing that could be done. She'd spoken to her colleague who refused to give me the lower price. It seems to me that they could have made a small concession and given me the lower rate as an act of kindness and good customer service, but they refused. When I told Candy that she'd just lost a patient, as a result of that decision, she didn't seem to care at all.

Just finished up back massage after TPI Tyler was PTA. Was…read moreinformative kind caring. Rich was initial PTA for consultation. Also informative kind and caring PT. Donna H

PT post knee replacement surgery. They are a top notch facility and have helped me with both my…read moreknee replacement therapy. Adam is the best. Great people.

I cannot recommend this organization in Monument enough. I had knee replacement and Adam and…read moreChristine were the most amazing and caring therapists I could ask for. They were so knowledgeable and professional. Back hiking after a little over 2 months.

I went to see Dr. Purcell for a second opinion on my knee. My first impression of the practice was…read morewhen the scheduler called me to make an appointment, she was so sweet. When I arrived for my 7am appointment the front desk handed me my papers and not very engaging but nice enough (it was 7am, who could blame them.) Dr. Purcell's MA was very nice and respectful. I waited around 5 minutes for Dr. Purcell to come in. He sat with me and went over all the results of my MRI and the options I had. He showed me on the actual MRI what my problem areas were. I was treated like a person, he did not rush and answered all my questions. I have been in the medical field for over 24 years and it was nice to see an office work together. I decided surgery was my best option. His surgery scheduler was very helpful and friendly. I am confident my surgery will be helpful (I'm terrified of the pain) and I will get my life back! I'm in Colorado, not sure why it says CA! Shannon (Bonacquisti) Bowman

Dr. Purcell has repaired BOTH of my shoulders with SLAP surgical repairs. Top notch. Really easy to…read moretalk to about the injuries. Strong follow up. No problems with my shoulders since surgeries with Dr. Purcell.

With scoliosis and Degenerative Disc Disease, I've been to many different PT locations over…read moredecades. This is by far, the best I've been to! I had major back surgery and was looking for a PT where I could also have therapy in the pool, along with other modalities. Katie Kinsinger is highly educated and very skilled in offering various kinds of therapies for what each patient needs, including aquatic PT, cupping, dry needling. I am very grateful for her!

Just like you, I looked up capabilities, backgrounds and past patient reviews for Orthopedic…read moreRehabilitation Associates in Colorado Springs. In particular, I evaluated the backgrounds of their staff in their Parkinson's Decease facility here, (now on Elkton Dr.). After careful consideration, I chose them as potentially the best. Now, after about 4 months in treatment, I strongly endorse my therapists and their PD center, without any qualifications. My therapists are Danielle Spivey, Physical Therapist, and Rachel Johnson, Speech Therapist. They are highly knowable, remarkably skilled, deeply caring, and effective. They understand and treat not only physical effects of PD, but also address underlying neurological and psychological aspects. Danielle and Rachel both use a holistic approach described on this PD center's website. They will encourage and challenge you physically and mentally, to improve your condition. You will do physical and voice exercises, laugh, and enjoy performing during each session. I hate missing one. Avoid slipping into despair, as so many with PD do. Improve and enjoy your quality of life.

The staff was really good, great information and helpful. The Doctors did an awesome job on my…read moreankle, and I would really recommend them to everyone.

Very competent and professional staff. Surgeon and PA were excellent. Thorough preparation…read moreinstructions before surgery and excellent follow up after surgery. Post operative instructions were very complete and detailed.